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The Tech Center is Students Helping Students with technology. Putting People Back in the Picture. Student Technology Center: First Year in Review Or. H a p p y B i r t h d a y, T e c h C e n t e r !. Susan Brown Academic Technology Western Washington University.

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The Tech Center is Students Helping Students with technology


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    1. The Tech Center isStudents Helping Students with technology PuttingPeople Back in the Picture

    2. Student Technology Center:First Year in ReviewOr Happy Birthday,TechCenter! Susan Brown Academic Technology Western Washington University

    3. Western Washington UniversityBellingham, WA

    4. Academic Technology Group Classroom Technologies, Computer Labs, Training Nancy Grayum Gary Malick Larry Gilbert Susan Brown Desktop Support, Help Desk, Multimedia, Software

    5. Launching the Student Technology Center Last year in Tacoma Western Washington University

    6. Workshops Start-up Tech Center Services Scanning & Color Printing One-to-One Assistance

    7. Logistical Changes • Move to Haggard Hall • Workshops featured in MyWestern portal channel

    8. Services: One-to-one Tutorials Services: One-to-one Tutorials

    9. Services: One-to-one Tutorials

    10. Services: One-to-one Tutorials

    11. Services: One-to-one Tutorials

    12. Tech Center Skill Identification

    13. Individual Tutoring

    14. Tech Center Walk-Ins Relocated to Haggard Hall Projected based on 3 weeks data

    15. Services: Workshops

    16. Services: Workshops

    17. Services: Workshops

    18. Services: Workshops

    19. Services: Workshops

    20. Workshops Advertised in Red Square

    21. Last Year Excel PageMaker Photoshop PowerPoint Web Development with FrontPage Added This Year Access Publisher iMovie InDesign Illustrator Flash Web Development 2 with FrontPage FinalCut Express Workshops

    22. Workshop AttendanceBy Quarter Workshops Advertised on MyWestern Portal In Progress

    23. Services: Scanning

    24. Services: Scanning

    25. Services: Color Printing

    26. Services: Large Format Printing

    27. Services: Large Format Printing

    28. Large Format Printing In Progress

    29. Microsoft E-Learning Library Services: Books & Online Resources

    30. Additional Services • Video editing suite • VHS to DV tape conversion • CD burning • DVD burning • Local faxing

    31. Surprise Service

    32. Surprise Service

    33. Surprise Service

    34. Curricular Connections

    35. Web Example Human Services 420 • Instructor requested custom web workshop • Scheduled during class time • Students published documents as web portfolios • Faculty: “Students empowered by new knowledge and abilities…”

    36. Statistics Example Psychology 320 • Walk-ins requested statistical Excel assistance • Instructor was contacted for clarification • Staff trained on specific assignment needs • Additional students directed to Center • Faculty: “Students were less stressed and lines to my office were shorter.”

    37. Campus ConnectionsResTek – iMovie Fest

    38. Co-Located with ATUS Help Desk

    39. What’s Next • Continue to develop • faculty & curricular connections • campus community connections • Support the tech savvy • user groups • access to new technology • Develop staff capabilities • technical knowledge • customer service • communication skills

    40. Parksville Bellingham