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The Tech Center is Students Helping Students with technology. Putting People Back in the Picture. Student Technology Center: First Year in Review Or. H a p p y B i r t h d a y, T e c h C e n t e r !. Susan Brown Academic Technology Western Washington University.
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The Tech Center isStudents Helping Students with technology PuttingPeople Back in the Picture
Student Technology Center:First Year in ReviewOr Happy Birthday,TechCenter! Susan Brown Academic Technology Western Washington University
Academic Technology Group Classroom Technologies, Computer Labs, Training Nancy Grayum Gary Malick Larry Gilbert Susan Brown Desktop Support, Help Desk, Multimedia, Software
Launching the Student Technology Center Last year in Tacoma Western Washington University
Workshops Start-up Tech Center Services Scanning & Color Printing One-to-One Assistance
Logistical Changes • Move to Haggard Hall • Workshops featured in MyWestern portal channel
Services: One-to-one Tutorials Services: One-to-one Tutorials
Tech Center Walk-Ins Relocated to Haggard Hall Projected based on 3 weeks data
Last Year Excel PageMaker Photoshop PowerPoint Web Development with FrontPage Added This Year Access Publisher iMovie InDesign Illustrator Flash Web Development 2 with FrontPage FinalCut Express Workshops
Workshop AttendanceBy Quarter Workshops Advertised on MyWestern Portal In Progress
Large Format Printing In Progress
Microsoft E-Learning Library Services: Books & Online Resources
Additional Services • Video editing suite • VHS to DV tape conversion • CD burning • DVD burning • Local faxing
Web Example Human Services 420 • Instructor requested custom web workshop • Scheduled during class time • Students published documents as web portfolios • Faculty: “Students empowered by new knowledge and abilities…”
Statistics Example Psychology 320 • Walk-ins requested statistical Excel assistance • Instructor was contacted for clarification • Staff trained on specific assignment needs • Additional students directed to Center • Faculty: “Students were less stressed and lines to my office were shorter.”
What’s Next • Continue to develop • faculty & curricular connections • campus community connections • Support the tech savvy • user groups • access to new technology • Develop staff capabilities • technical knowledge • customer service • communication skills