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MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System. Chapter 2: Attended and Unattended Installations and Troubleshooting. Objectives. Understand how to perform an attended install of Windows XP Professional Troubleshoot attended installation issues

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mcdst 70 271 supporting users and troubleshooting a microsoft windows xp operating system

MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

Chapter 2: Attended and Unattended Installations and Troubleshooting

objectives
Objectives
  • Understand how to perform an attended install of Windows XP Professional
  • Troubleshoot attended installation issues
  • Work with important setup and advanced installation options

Guide to MCDST 70-271

objectives continued
Objectives (continued)
  • Troubleshoot unattended installation issues
  • Work with WINNT and WINNT32
  • Understand service packs and hot fixes

Guide to MCDST 70-271

windows xp professional setup step by step
Windows XP Professional Setup: Step by Step
  • Assumptions
    • Your computer’s hardware is Hardware Compatibility List (HCL)-compliant
    • Your computer has no pre-existing operating systems installed
    • You have the six setup floppies

Guide to MCDST 70-271

windows xp professional setup step by step continued
Windows XP Professional Setup: Step by Step (continued)
  • Assumptions (continued)
    • You will select the default or typical settings for this installation
    • You will be a member of an existing domain
    • The connecting network offers Internet access to clients

Guide to MCDST 70-271

troubleshooting installation problems
Troubleshooting Installation Problems
  • Troubleshooting―best practices
    • Determine what has changed or what is different about environment, system, or situation
    • Eliminate unlikely or impossible causes to leave only likely and probable causes
    • Identify and implement a solution based on identified causes

Guide to MCDST 70-271

troubleshooting installation problems continued
Troubleshooting Installation Problems (continued)
  • Troubleshooting―best practices (continued)
    • Test the solution for completeness
    • Remove or rollback unsuccessful solutions
    • Repeat Steps 3 through 5 as needed

Guide to MCDST 70-271

troubleshooting installation problems continued8
Troubleshooting Installation Problems (continued)
  • Installation errors
    • GUI setup freeze
    • Media errors
    • Domain controller communication difficulties
    • Stop message errors or halting on the blue screen
    • Hardware problems

Guide to MCDST 70-271

using log files
Using Log Files
  • Log files that can be examined for clues regarding cause of installation failures
    • setuplog.txt and setupapi.log
    • Setuperr.log
    • setupact.log
    • PNPlog.txt

Guide to MCDST 70-271

working with hal
Working with HAL
  • Any changes to core hardware components of your computer may require you to repair or replace your hardware access list (HAL)
  • Actions that may cause HAL to no longer function properly:
    • Installing additional CPUs
    • Replacing the motherboard
    • Upgrading the motherboard’s BIOS
    • Changing the type of physical RAM installed
    • Reconfiguring the motherboard (via CMOS)

Guide to MCDST 70-271

working with hal continued
Working with HAL (continued)
  • If there is significant alteration, a STOP error occurs
    • To recover, start the system from the Windows XP Professional CD and select Repair the Installation

Guide to MCDST 70-271

using the upgrade installation
Using the Upgrade Installation
  • Upgrade installation may be performed if any of the following is true
    • System responds poorly to other troubleshooting techniques
    • It is not possible to boot into Safe Mode
    • Malfunctioning driver or software upgrade cannot be removed
    • Registry is corrupted
    • There has been a significant change to core hardware components

Guide to MCDST 70-271

last resort restarting the installation process
Last Resort―Restarting the Installation Process
  • If troubleshooting efforts fail or you don’t have time to pursue other options, easiest way to repair a system is to restart the entire installation process
    • Re-verify that hardware is compatible
    • Perform a clean install of Windows XP

Guide to MCDST 70-271

last resort restarting the installation process continued
Last Resort―Restarting the Installation Process (continued)
  • Keep in mind, this activity will result in complete and total loss of all configuration settings and any installed applications
  • If the host partition is destroyed or re-formatted, any personal data stored there will be lost as well

Guide to MCDST 70-271

unattended advanced and customized installation options
Unattended, Advanced, and Customized Installation Options
  • Answer file
    • Used to provide the responses to all the setup prompts
  • Unattended Installations
    • Often preferred in multiple installations
    • To initiate, execute WINNT with the /U and /S options, or WINNT32 with the /UNATTEND and /S options

Guide to MCDST 70-271

using the setup manager wizard
Using the Setup Manager Wizard
  • Tool used to create UNATTEND.TXT files
  • Available through the Windows XP Professional Support Tools Setup Wizard
  • Can create a variety of installation scripts once launched, including:
    • Uninstall scripts
    • SYSPREP installation scripts

Guide to MCDST 70-271

creating and using udfs
Creating and Using UDFs
  • Can create a UDF in a text editor such as EDIT or Notepad
  • When finished, save UDF as a text file and store it on disk
  • It’s often helpful to name UDFs for the people using them
    • Such files are likely to be customized for individuals

Guide to MCDST 70-271

using remote installation service ris
Using Remote Installation Service (RIS)
  • Used to push installations over a network to a client
  • Can install Windows XP on clients that have a DHCP PXE-based remote boot ROM
  • Requires that DHCP, DNS, and Active Directory be present and active on a domain

Guide to MCDST 70-271

using remote installation service ris continued
Using Remote Installation Service (RIS) (continued)
  • RIS can be used:
    • To install only the basic OS
    • For deployment of systems that have necessary applications installed and critical settings configured
  • Remote Installation Preparation (RIPrep)
    • Utility used to create RIS distributable images of a fully configured prototype computer

Guide to MCDST 70-271

using sysprep
Using SYSPREP
  • System duplication tool used to prepare a hard drive for duplication
  • Useful when installing Windows XP onto multiple similar systems
  • Enables Windows XP and installed applications to be deployed quickly on multiple computers

Guide to MCDST 70-271

using sysprep continued
Using SYSPREP (continued)
  • Can be used with these command-line parameters:
    • audit
    • quiet
    • nosidgen
    • pnp
    • reboot
    • forceshutdown

Guide to MCDST 70-271

troubleshooting unattended installations
Troubleshooting Unattended Installations
  • Answer files―problems
    • Setup routine is unable to access the answer file
    • Answer file contains errors
  • Disk images installation failure due either to:
    • Failed disk image copy from the source to the destination system
    • Misconfiguration of the source system
    • Hardware issue on the destination system

Guide to MCDST 70-271

slide23
RIS
  • If failing
    • Check that PXE-compliant NIC is properly installed and connected to network
    • If a non-PXE NIC is used, be sure the RIS-boot disk is properly constructed
    • Verify that RIS client target is compliant with the minimum hardware requirements

Guide to MCDST 70-271

winnt and winnt32
WINNT AND WINNT32
  • WINNT
    • 16-bit setup tool
    • Designed to be launched from DOS and operating systems that rely on DOS
  • WINNT32
    • 32-bit setup tool
    • Designed to be launched from 32-bit operating systems
    • Designed for standard and automated installations

Guide to MCDST 70-271

applying service packs and hot fixes
Applying Service Packs and Hot Fixes
  • Service pack
    • Corrects, replaces, or hides the deficiencies of the original product, preceding service packs, or hot fixes
  • Hot fix
    • Similar to a service pack
    • Addresses a single problem, or a small number of problems
    • May not be fully tested

Guide to MCDST 70-271

applying service packs and hot fixes continued
Applying Service Packs and Hot Fixes (Continued)
  • Points to remember
    • Service packs are cumulative
    • Make a backup of your system before applying any type of patch
    • Make sure you have retrieved a patch for the correct CPU type and language version
    • Always read the readme file and Knowledge Base documents

Guide to MCDST 70-271

applying service packs and hot fixes continued27
Applying Service Packs and Hot Fixes (Continued)
  • Points to remember
    • Make a complete backup of the Registry
    • Export the disk configuration data from Disk Administrator
    • Disconnect all current users, exit all applications, and temporarily stop all unneeded services before installing any service pack or patch

Guide to MCDST 70-271

summary
Summary
  • Troubleshooting installation problems includes handling GUI setup freezes, media errors, domain controller communication difficulties, STOP errors
  • Unattended, advanced, and customized installation options include answer files, uniqueness, database files, SYSPREP

Guide to MCDST 70-271

summary continued
Summary (continued)
  • Troubleshooting unattended installations includes correcting answer files, rebuilding disk images, re-configuring RIS
  • The two setup command line tools are WINNT and WINNT32
  • Once Windows XP Professional is installed apply service packs, hot fixes, and other updates

Guide to MCDST 70-271