Collaborative Intelligence

1. Collaborative Intelligence Thinking Effectively with others May 2024 By :Salma kanaan

2. What is Collaborative Intelligence?

3. What is Collaborative Intelligence? • Collaboration is not just the act of working together. It goes beyond that. Through collaboration, you can accomplish much more than what you would if you worked alone. Having the skills to communicate with the people you are working with and being able to work as a team towards your goal are just some of the skills you will learn in this course to help you collaborate effectively in the workplace.

4. What is Collaborative Intelligence? • In order to collaborate successfully, you have to be able to recognize and apply different methods of communication. Collaborating involves working with other people, and when working with others you need to be able to understand their behaviors and how to effectively work together as a team in order to reach your goal.

5. Understanding Internal Dialogue • Ever find yourself deep in conversation but it’s all happening in your mind? You’re not alone. Along my own path, I’ve come to realize the immense power our inner voice has over shaping who we become.

6. What is internal dialogue? • Internal dialogue is the conversation I hold with myself in my head. It’s that inner speech or voice that comments on everything I do, think, or feel. This silent partner helps me sort out my thoughts, plan actions, and make decisions. • Scientists say our inner voice is key for thinking and self-reflection. • People experience their internal monologue differently. Some of us have detailed conversations with ourselves, while others might have a more visual or feeling-based inner experience.

7. Examples of internal dialogue • When I face a difficult decision, my inner dialogue kicks in, weighing the pros and cons. • Some days, my inner voice cheerfully plans out my day, while on others it’s filled with self-doubt. • My internal dialogue often involves rehearsing conversations or preparing for future events. • In moments of stress, my inner monologue can become overwhelming, repeating worries and fears. • The language-based monologue in my head guides me through problem-solving and decision-making processes.

8. The role of the inner voice • Our inner voice is fundamental to our thoughts and actions. It shapes our perceptions and attitudes, guiding us through decision-making. Our internal monologue impacts how we interpret the world around us, influencing our emotions and behaviors. • The inner voice isn’t just about speaking; it’s about organizing and focusing our thoughts, providing deep insight into ourselves. Understanding its role can help us manage it effectively to enhance mindfulness and self-talk.

9. The Beeper Study

10. Let’s talk about an expert named Dr. Sofia Ramirez. She has spent over two decades exploring the human mind, especially our inner monologue. With a Ph.D. in Cognitive Neuroscience from MIT, she’s published numerous articles on how we talk to ourselves and what it means for our well-being. Her work shines a light on the mysteries of our internal dialogue. Dr. Ramirez points out that this inner voice plays a key role in organizing our thoughts and guiding our actions. It’s like having a private conversation that helps us figure out the world around us. Conclusion: Understanding and Harnessing Your Inner Monologue

11. Conclusion: Understanding and Harnessing Your Inner Monologue

12. Understanding Collaborative Intelligence • Collaborative intelligence is the ability to effectively work with a diverse range of people in a way that achieves mutually beneficial outcomes and is key to making teams more connected, productive, and effective in 2024.Collaborative intelligence extends beyond self-awareness and emotional regulation, focusing on collective teamwork and cooperation toward a common objective.It encompasses understanding and leveraging personal strengths and weaknesses, effective team interaction, strategic alignment with organizational goals, and respectful engagement with differing perspectives to achieve business results.

13. The four domains of collaborative intelligence

14. Am I Collaborating Successfully? • Effective collaboration can be hard to measure. After all, hard metrics often can’t account for the numerous factors that make up a collaborative culture.However, there are some measures of success that companies can utilize when evaluating their collaborative intelligence.This includes : Increased respect and understanding among people, even when they hold divergent views • Adherence to core agreements and goals. • Instances of individuals taking initiative, especially in addressing areas within the organization that need improvement • Evidence of continuous pursuit of improvement

15. Principles of collaborative intelligence • 1. People are greater together than apart From Steve Jobs and Steve Wozniak to Orville and Wilbur Wright, examples of great partnerships abound. The idea that innovation happens when isolated geniuses work alone in their offices or labs has been debunked over and over again. According to Duncan Watts, a Wharton professor of operations, information, and decisions, teams work more efficiently than even the most productive individuals. Whereas individuals working alone are limited by their own experiences, biases, and blind spots, individuals working in a team can borrow strength from others. Collaborative teams are more than the sum of their parts.

16. Principles of collaborative intelligence • 2. Teams can’t exist without connection Of course, gaining efficiency requires more than tossing a group of great minds together. Leaders also have to facilitate connections among team members.  There are three levels of connection needed: • Psychological safety: team members must feel supported in speaking up and taking risks. • Group commitment: strong teams feel a sense of trust, respect, and commitment to common goals. • Team actualization: when teams achieve outcomes together, their connections deepen, and everyone experiences the satisfaction of actualized potential.

17. Principles of collaborative intelligence • 3. Collaboration should not be left to chance • For decades, design thinkinghas influenced everything from office spaces to computer hardware to careers. Why shouldn’t we turn our attention to designing collaborative experiences too? • Drawing on design thinking, Agile methodologies, and the principles of facilitation, collaboration design codifies the available expertise from each of these fields. It is possible to elevate teamwork, you just need to know how. 

18. Principles of collaborative intelligence • 4. Collaboration spaces power connected teams • Teams can only work well together under the right conditions. At one time, the right conditions meant everyone huddled together around a conference table hashing out the details of the next product launch. Today, collaboration spaces can be physical, digital, or both. • With carefully crafted spaces, teams can communicate freely and dynamically. And when teams have more productive collaboration sessions, there is more time to innovate.

19. Principles of collaborative intelligence • 5. Measuring collaboration is possible and essential • Finally, when it comes to investing in collaboration, leaders need a way to measure success. Data about collaboration effectiveness is plentiful, but too few organizations know how to put the insights into practice. The proof is in measuring behavior change over time. • Collaboration data can be pulled from different levels: • The individual • The team • The organization • The ecosystem

20. Bridging Differences in the Workplace • When supervisors are asked “What is your biggest challenge as a supervisor?” one of the most frequent responses is “Dealing with different personalities.” • Often we see “different” as “difficult” because we’re not sure how to connect with people who see the world differently, and approach work and communication differently than us.   • This results in unnecessary personality conflicts along with the added stress these create. • By learning how to transcend the differences between you and the people who “get under your skin,” you not only increase your personal effectiveness and reduce your stress level, you enable yourself to “Be The Change.”

21. Bridging Differences in the Workplace • Meet the multigenerational workforce • To better understand how different age groups approach the workplace, let’s explore each generation at a high level. Of course, this exercise involves making some broad generalizations. • However, our aim is to simply review the typical experiences and commonalities of each generation so that we have a basic idea of: • Each generation’s background and where its members are coming from • How each generation approaches authority and hierarchy • Which biases and assumptions each generation carries with them • What each generation want out of their current job and overall career • How each generation wants to communicate and collaborate • Each generation’s core strengths

22. Build a culture of inclusivity

23. Understand the motivators for each generation • Understanding how employees like to be recognized and rewarded by management is critical for knowing how to get the best work out of them. • Money, benefits and family are usually important to everyone. However, each generation tends to place a slightly different emphasis on these, based on their phase of life and aspirations. • For example, a Baby Boomer on the precipice of retirement may be driven more by money: • Salary increases • 401(k) contributions • Bonuses

24. Lean on a culture of continuous learning

25. Become a flexible workplace

26. Case Studies • Artificial intelligence • Certainly, many companies have used AI to automate processes, but those that deploy it mainly to displace employees will see only short-term productivity gains. In our research involving 1,500 companies, we found that firms achieve the most significant performance improvements when humans and machines work together. Through such collaborative intelligence, humans and AI actively enhance each other’s complementary strengths: the leadership, teamwork, creativity, and social skills of the former, and the speed, scalability, and quantitative capabilities of the latter.

27. Case Studies • SEB, a major Swedish bank, now uses a virtual assistant called Aida to interact with millions of customers. Able to handle natural-language conversations, Aida has access to vast stores of data and can answer many frequently asked questions, such as how to open an account or make cross-border payments. She can also ask callers follow-up questions to solve their problems, and she’s able to analyze a caller’s tone of voice (frustrated versus appreciative, for instance) and use that information to provide better service later. Whenever the system can’t resolve an issue—which happens in about30% of cases—it turns the caller over to a human customer-service representative and then monitors that interaction to learn how to resolve similar problems in the future. 

28. Key takeaways

29. What is collaborative communication? • collaborative communication — the act of sharing information and expressing ideas while working together to achieve a common goal. 

30. Collaborative Communication includes: • Continual feedback • Problem-solving • Listening • Empathy • Creative conflict

31. What is active listening • Active listening is a way of communicating that shows you are fully engaged and interested in what the other person is saying. Active listening involves four main elements: listening, reflecting, clarifying, and summarizing. Listening means paying attention to the speaker's words, tone, and body language. Reflecting means repeating or paraphrasing what the speaker said to show you understood. Clarifying means asking questions or requesting more information to avoid confusion or misunderstanding. Summarizing means giving a brief overview of the main points or key messages of the conversation.

32. Why is active listening important for teamwork and collaboration? • Active listening is a key component of successful teamwork and collaboration, as it allows you to build trust and rapport with your colleagues, understand different perspectives, prevent conflicts and misunderstandings, and provide constructive feedback and support.

33. Why is active listening important for teamwork and collaboration? • By listening attentively and showing that you care about what your team members and collaborators have to say, you can create a positive and supportive work environment. Additionally, you can gain new insights and ideas by listening to different viewpoints and experiences. Furthermore, by clarifying and summarizing what you heard, you can ensure that everyone is on the same page and avoid miscommunication or assumptions that can lead to disagreements or disputes.

34. 7 Active Listening Techniques • Active listening is a communication skill that involves going beyond simply hearing the words that another person speaks. It's about actively processing and seeking to understand the meaning and intent behind them. It requires being a mindful and focused participant in the communication process. • Active listening techniques include: • Being fully present in the conversation • Showing interest by practicing good eye contact • Noticing (and using) non-verbal cues • Asking open-ended questions to encourage further responses • Paraphrasing and reflecting back what has been said • Listening to understand rather than to respond • Withholding judgment and advice

35. Active Listening • Sabrina Romanoff, PsyD explains, "Active listening requires de-centering from one’s fixed position to be fully present with another. It helps people feel more understood and strengthens relationships as it signals a willingness to sit with the other’s perspective and empathy for their situation instead of singular focus on oneself."

36. Be Fully Present • Active listening requires being fully present in the conversation. This enables you to concentrate on what is being said. Being present involves listening with all your senses (sight, sound, etc.) and giving your full attention to the speaker. • "Being fully present involves the skill of tuning into the other person’s inner world while stepping away from your own. This is a power skill in deeply connecting and sitting with another’s emotions," says Romanoff. • To use this active listening technique effectively, put away your cell phone, ignore distractions, avoid daydreaming, and shut down your internal dialogue. Place your focus on your conversation partner and let everything else slip away.

37. Pay Attention to Non-Verbal Cues

38. Keep Good Eye Contact • When engaged in active listening, making eye contact is especially important. This tells the other person that you are present and listening to what they say. It also shows that you aren't distracted by anything else around you. • At the same time, you don't want to use so much eye contact that the conversation feels weird. To keep this from happening, follow the 50/70 rule. This involves maintaining eye contact for 50% to 70% of the time spent listening, holding the contact for four to five seconds before briefly looking away.

39. Ask Open-Ended Questions • Asking "yes or no" questions often produce dead-end answers. This isn't helpful during active listening as it keeps the conversation from flowing. It also makes it difficult to truly listen to the other person because there isn't much you can gain from a short, non-descriptive response. • Instead, ask open-ended questions to show that you are interested in the conversation and the other person. Examples of open-ended questions you may use when active listening include: • Can you tell me a bit more about that? • What did you think about that? • What do you think is the best path moving forward? • How do you think you could have responded differently?

40. Reflect What You Hear • After the person has spoken, tell them what you heard. This active listening technique ensures that you've captured their thoughts, ideas, and/or emotions accurately. It also helps the other person feel validated and understood while keeping any potential miscommunications to a minimum. • One way to reflect what you've heard is to paraphrase. For example, you might say, "In other words, what you are saying is that you're frustrated" or "I'm hearing that you're frustrated about this situation." Summarize what you've heard and give the person the opportunity to say whether you've captured their meaning or intent. • If you'd like to better understand something the person has said, ask for clarification. But don't focus so much on insignificant details that you miss the big picture.

41. Be Patient • Patience is an important active listening technique because it allows the other person to speak without interruption. It also gives them the time to say what they are thinking without having to try to finish their sentences for them. • Being patient involves not trying to fill periods of silence with your own thoughts or stories. It also requires listening to understand, not to respond. That is, don't prepare a reply while the other person is still speaking. Also, don't change the subject too abruptly as this conveys boredom and impatience. • During active listening, you are there to act as a sounding board rather than to jump in with your own ideas and opinions about what is being said.

42. Withhold Judgment • Remaining neutral and non-judgmental in your responses enables the other person to feel comfortable with sharing their thoughts. It makes the conversation to a safe zone where they can trust that they won't be shamed, criticized, blamed, or otherwise negatively received. • Ways to be less judgmental when listening include: • Expressing empathy for the person or their situation • Learning more about different people and cultures • Practicing acceptance of others • Recognizing when you may be judging the other person, then stopping those thoughts

43. Ways to Improve Active Listening • We've all been in situations where our "listeners" were distracted or disinterested. Or maybe you want to improve your own active listening skills so you don't do this to others. • Here are a few ways to be a better active listener yourself, or to encourage others to do the same:

44. Ways to Improve Active Listening • Encourage your own curiosity. The more curious you are about something, the easier it becomes to want to know more. This naturally causes you to ask more questions and to seek to understand, which are two of the core foundations of active listening in communication. • Find a topic that interests you both. This works particularly well when engaging in small talk as you get to know one another. If you both have passion for the topic, it becomes easier to stay fully engaged in the conversation.

45. Ways to Improve Active Listening • Practice your active listening skills. Like with any skill, being good at active listening takes some practice. Be patient with yourself as you go through the learning process. Continuing to practice these skills may just inspire the person you're conversing with to do the same. By seeing you demonstrate active listening, they might become a better listener too. • Understand when exiting the conversation is best. If you're talking with another person and they are clearly uninterested in the conversation, it may be best to end that conversation respectfully. This can help keep you from feeling annoyed and unheard.

46. What is the purpose of active listening? • Active listening helps you build trust and understand other people's situations and feelings. In turn, this empowers you to offer support and empathy. Unlike critical listening, active listening seeks to understand rather than reply. The goal is for the other person to be heard, validated, and inspired to solve their problems.

47. What are the 3 A's of active listening? • The three A's of active listening are attention, attitude, and adjustment. Attention entails being fully tuned in to the speaker's words and gestures. The proper attitude is one of positivity and open-mindedness. Adjustment is the ability to change your gestures, body language, and reactions as the speaker's story unfolds.

48. Which active listening technique involves empathy? • Reflection is the active listening technique that demonstrates that you understand and empathize with the person's feelings. In mirroring and summarizing what they've said, they feel heard and understood.

49. How can I improve my active listening skills? • There are numerous ways to improve your active listening skills. One is to watch skilled interviewers on talk and news shows. Another is to research active listening techniques online and try them often in your everyday conversations, noting the speakers' reactions and looking for areas that need improvement.

50. Case Study Collaborative Communication Banned or Not, TikTok Is a Force Companies Can’t Afford to Ignore. • 1. TikTok understands users’ emotions TikTok presents videos it thinks a user might engage with, rather than waiting for the user to choose posts they prefer or follow those of influencers or friends. Its single-page vertical videos allow the app to see what the user is looking at and for how long, which helps the algorithm triangulate what users care about. It chooses for you. It is constantly making and validating hypotheses about you. It is learning. • 2. TikTok is smart—and getting smarter Once TikTok knows what users care about, it serves them more content they may enjoy. Users feed the app data all the time because TikTok makes it fun to create and consume. And the algorithm can then serve a wider variety of content to see what may resonate, refining its understanding of the user.