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Mobile Computing Solutions for Field Service Teams

Mobile Computing Solutions for Field Service Teams. Agenda. The Challenge Enabling the Mobile Workforce Questions. The Challenge. Field technicians with no connectivity to central office Host-based systems contain the vital legacy information Account Details Key Reports Equipment Status

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Mobile Computing Solutions for Field Service Teams

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  1. Mobile Computing Solutions for Field Service Teams

  2. Agenda • The Challenge • Enabling the Mobile Workforce • Questions

  3. The Challenge • Field technicians with no connectivity to central office • Host-based systems contain the vital legacy information • Account Details • Key Reports • Equipment Status • Allow mobile workers access to critical data systems • Terminal software can be difficult to train • Terminal connections not always accessible while mobile • Need Secure Connections • Complete redevelopment cost is prohibitive

  4. The Solution – Phase 1 • Enable access to Host-based systems using a hybrid technology approach • IBM WebSphere Host Access Transformation System (HATS) • Mobile Computing Devices (Laptops, Blackberries, etc) • Air card connectivity • Quickly transform host system applications to web based applications • Add additional business logic to the existing host system • Rapidly create hybrid applications between host systems and current web apps

  5. The Solution – Phase 2 • Provide data collection using Mi-Forms solution • Add additional business logic to the existing host system • Provide linkage to other internal systems • Rapidly create hybrid applications between host systems and current web apps • Create a new value proposition for existing applications • Increased customer satisfaction

  6. Sample Architecture

  7. Before HATS Conversion

  8. After Basic Conversion

  9. Questions? • Please contact Troy Webb or Michael Chapman • Troy.webb@incentric.com - (919) 427-0900 • Michael.chapman@incentric.com – (919) 427-6903 www.incentric.com

  10. What exactly is HATS? • IBM Middleware technology • Runs on IBM WebSphere Application Server • Sits between the AS400 and the End User • Translates native (5250) datastream to HTML • Screens can be enhanced with GUI controls • Multiple AS400 screens can be combined into one • Macros can perform multiple-screen functions in the background • Business rules can be implemented and enforced

  11. Customized Conversion

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