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Best feedback tool for Genesys cloud contact center

Attracting new customers while building loyalty among existing ones is a major challenge in todayu2019s competitive global business environment. To achieve the maximum possible positive outcomes, customer experience analytics plays a vital role at contact centers. Pointel Survey360, a comprehensive customer satisfaction survey solution, makes this process much easier. With Survey360, you can design and conduct surveys to gather valuable contact center performance feedback and capture real customer experience data. The outcome is accurate, in-depth insights into customer expectations and contact ce

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Best feedback tool for Genesys cloud contact center

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  1. Survey - 360 Make customer feedback your most powerful competitive edge www.pointel.com

  2. How do you survey that? • Pointel Survey360, a Contact Center Survey Solution is a closed-loop customer feedback solution specifically designed for business user to create and manage surveys. • Pointel Survey360, a contact center survey solution makes it all much easier. • With Survey360, you can create and conduct surveys to obtain customer feedback and capture customer experience data. • The result is truthful, in-depth information on customer expectations and contact center operations that you can analyze quickly and leverage to gain and retain your most valuable customers. www.pointel.com

  3. Why Pointel Survey360 ? • Ease of Deployment. • Quick Rol • Reliability • Performance • Improved customer Experience www.pointel.com

  4. Ease of Deployment : Typical deployment in 1-2 weeks. Easy to use, no special training needed for contact center personnel. Quick Rol • Cost Effective • Low cost maintenance • Support and enhancements • Faster ROI www.pointel.com

  5. Reliability Tested and proven solution. Identify training needs. Provide insight to employee performance and customer sentiment. Performance Simple, efficient and customizable design tools. Scalable to any size. Genesys integration. Improved customer Experience Timely and actionable feedbacks directly from the customers. Proactive improvement in technology and business process. www.pointel.com

  6. For more details : https://www.pointel.com/solutions/survey360/ contact@pointel.com 1941 Oak Tree Rd #104, Edison, New Jersey 08820, United States www.pointel.com www.pointel.com

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