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Top Security Trends In A Hosted Contact Centre Solution

Evolve the security trends of cloud contact centres to protect the customers data and build a strong foundation for your organisation. Let's learn about the top security trends in a hosted contact centre solution.

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Top Security Trends In A Hosted Contact Centre Solution

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  1. Top Security Trends In A Hosted Contact Centre Solution

  2. A hosted contact centre provides cost-effective customer service solutions to organisations.

  3. It offers flexibility, IT management, reduced hardware set-up overheads, and ensure uninterrupted customer service.

  4. Let's check out some of the top security trends in a hosted contact centre solution.

  5. 1. Regulatory compliance Companies follow the collection and use of data under standard regulation. Fines and penalties are issued for non-compliance with these guidelines.

  6. 2. Authentication & authorization Customer identities can be confirmed via voice, birth dates, last four digits of social security numbers and more to protect consumer information and prevent data theft.

  7. 3. Data security Businesses can protect sensitive information by implementing Q&A security protocols, enforcing strong password policy, and using multi-layer protection.

  8. 4. Application security Agents can use company- approved applications that offer secure remote access and IP lockdowns so that data and conversations stay private and secure.

  9. 5. Integration with third-party platforms Integration allows agents immediate access to customer information, reduce data entry errors, and labour-intensive work.

  10. 6. Business continuity Breaches and data losses can occur in case of a software failure. Multiple backups, instant recovery and security practices prevent such mishaps and facilitate business continuity.

  11. 7. Phishing training A data breach caused by phishing can damage the organisation in more ways than one. Agents can be trained properly on how to spot and avoid phishing attempts.

  12. 8. Updated technology Businesses that use updated technology are likely to be safe from cyberattacks. Investing in anti-spam and dedicated security software safeguards your data against cyber threats.

  13. 9. Transition to cloud By transitioning to cloud technology, companies reap the benefits of having a team of security experts protecting their data.

  14. 10. Regular data backup Data backup allows companies to stay unaffected by ransomware attacks as they can quickly restore their data without having to pay any ransom.

  15. Adopting top security trends allows companies to avoid cyber attacks, ensures business continuity, protect customer data and safeguard reputation.

  16. About Us Acefone delivers a cloud-based communication service that ensures the total security of your business data. We offer hosted phone system services that provide seamless communication, CRM systems and help desk software integrations that let you work from any corner of the world. Visit - www.acefone.com/uk Call us - 0800-084-3663

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