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Milestone Technologies

Innovative IT Managed Services for Fast Growing Companies

MilestoneTech
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Milestone Technologies

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  1. Our Portfolio Addresses the Growing Managed IT Service Needs of Your Digital Enterprise

  2. About Milestone • Milestone is a globally managed services company headquartered in Fremont California which provides comprehensive IT services in 35 countries • Milestone Technologies has been in business for 23 years helping companies scale their technology infrastructures and drive digital transformation • Milestone is trusted by 7/10 of the largest Silicon Valley companies due to their ability to keep up with fast growing and extremely demanding companies • Milestone helps businesses reap the benefits of revolutionary technologies through its keen focus on AI and strategic technology partnerships • Milestone has acquired Covestic, LLC. A ServiceNow elite partner and IT managed services firm

  3. IT Managed Services • Service Desk • Cognitive Automation • Asset Management • Application Services • Cloud Services • Audio-Visual Services • Infrastructure Services • IT Relocation • Workforce Solutions • Return To Workplace • Covestic / Service Now

  4. Service desk • Milestone architects its people, process, and technology components to deliver enterprise-class service desk capabilities for companies of any size • Being a managed service provider, we have mastered making AI work for service desks • By combining our experience scaling service desks with virtual agents that augment our highly-skilled, customer-focused human workers, our service desk managed services deliver best practices functionality and breakthrough results • With Milestone, you will pay a fraction of what it would cost if you were to try to do all this yourself with the services scaling seamlessly as you grow

  5. Cognitive automation • Milestone uses the latest Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing and Robotic Process Automation (RPA) tools from vendors like Ayehu, Edgeverse, Expressive, Haptik and IPSoft to build cognitive automation systems • We develop AI strategies and roadmaps by focusing on outcomes and ROIs • We provide intelligent assistants which are cognitive platforms that augment human workers to improve productivity • We provide virtual agents which are cognitive platforms that augment existing staff to deliver best-in-class service, fully automating what were previously human-to-human interactions and process execution with empathy

  6. Asset Management • Since traditional IT asset management is complex, expensive and obsolete, we provide Near Zero Touch IT Asset Management system which supports 100% remote workforces • Milestone partners with key technology providers to deliver Near Zero Touch IT Asset Management in an area where no technology vendor does it all • Our virtual assistants play key roles in Near Zero Touch IT Asset Management • We deploy an end-to-end Near Zero Touch IT Asset Management managed service that combines your systems with our partner applications using our shared services infrastructure

  7. Application Services • With years of enterprise IT managed services experience, Milestone has seen applications and architectures that work – and those that don’t. We leverage this knowledge in all our Application Services engagements to ensure your IT architecture always operates efficiently to deliver real business results • Milestone has extensive experience driving architectural integration resulting from acquisitions, divestitures, and scaleups • Milestone Leverages Mulesoft’s Integration Platform to Automate Critical Business Processes • Unlike many developers, our Application Development team builds for operability, not just functionality • We successfully deliver Custom developed projects

  8. Cloud Services • Milestone Cloud Advisory Services provide operating flexibility, have experience, and enable Cloud adoption using – Structural alignment, process governance, knowledge curation. They also help develop a holistic multi distributed hybrid cloud strategy that is flexible and agile to rapidly adapt • Milestone Cloud Service offerings have 3 components: Cloud Enablement, Cloud Utilization and Cloud Operations • Milestone is also an AWS Consulting Partner • With deep expertise of Cloud Enablement, Adoption & Utilization, Milestone Cloud Services can help your organization address technology challenges and reach your digital transformation goals successfully

  9. Audio-visual services • Milestone enterprise audio visual managed services ensure end users have a positive user experience whether they are using videoconferencing in a corporate facility, collaborating via video while working from home, or attending a company-sponsored event • Milestone’s Conference Room offering maximizes conference room service levels and employee productivity while reducing IT costs • Collaborative Solutions supports video collaboration services including Cisco Webex, Microsoft Teams, Zoom Rooms, and Google Meets, and the integration of these services with your enterprise systems • We provide all the event and production support you need to ensure your virtual meetings come off without a hitch

  10. Infrastructure services • Milestone’s IT Data Center Infrastructure Services team supports hybrid IT infrastructures with in-house and colocated data centers, public & private cloud service providers, SaaS platforms and all necessary integration capabilities • Our Infrastructure Architects can build a strategic roadmap to get you on the path to Hybrid IT architecture success • Milestone’s Logistics service handles your supply chain, inventory and asset management challenges • Milestone Smart Hands Keep Your IT Equipment Running Smoothly • Milestone provides comprehensive visibility into IT infrastructure performance • Our Network Operations Center (NOC) service proactively identifies, troubleshoots, and remediates issues in your environment

  11. IT Relocation • Milestone Technologies has been the leader in IT Relocation services for Silicon Valley businesses for over 20 years • From deployment to decommissioning, our IT Relocation team delivers exceptional support from highly-skilled experts who work with you to understand your data center and office space needs, then develop and execute an optimized project plan for your IT relocation • Milestone provides a highly detailed IT relocation assessment – a blueprint of the costs, time and risk associated with your IT relocation customized to your organization’s specific needs • With our roots in IT Office Relocation Services, Milestone technicians are well-versed in migration projects and the components that make them successful

  12. Workforce Solutions • Based in Silicon Valley, Milestone Technologies is a preferred partner for a global clientele, including many of the world’s fastest-growing companies • We provide customized services to address a wide variety of workforce needs, including long-term contract, short-term contract, contract-to-permanent, direct placement, and enhanced staffing services • Our focus is on providing the appropriate talent and managing all hiring tasks on behalf of our clients with an efficient and seamless process, including staff-augmentation and managed service projects • Within our effective workforce solutions, we work closely with our clients to understand their specific requirements, beyond just technical skills

  13. Return to workplace • The unprecedented global pandemic has disrupted the traditional work environment, necessitating the creation of safety measures at work centers • Milestone brings a ‘Return to Workplace’ solution framework that will aid employees to ease back to the workplace • By leveraging our blended approach of people, process and technology, we provide a hybrid, comprehensive solution to address the challenges of the pandemic • Our solutions range from pre-screening to office reconfiguration, manual screening by trained associates to automated processes that include monitoring actions via infrared camera, medical trackers and Bluetooth-enabled contact tracers

  14. Covestic / service now • Covestic is a Milestone acquired company that specialises in ServiceNow • Using ServiceNow we provides a complete service management package for IT, Customer Service, Security Operations, Facilities, HR and Field Services at a competitive edge to  maximize your bottom line for traditional integrated solutions • We provides a single platform to automate business process across the enterprise • We also provide Staffing (IT professionals) and IT Operations Management services

  15. Corporate office and social media • Milestone Technologies, Inc.3101 Skyway CourtFremont, CA 94539Phone: (877) 651-2454 • Milestone Phoenix Office4710 East Elwood StPhoenix, AZ 85040 • Milestone India OfficeWestern Aqua, 5th FloorWhitefields, HITEC CityHyderabad, Telangana 500081 • Milestone Singapore Office66 Bayshore Road #03-07Bayshore Park 469985Singapore • Facebook https://www.facebook.com/MilestoneTechnologiesInc • LinkedIn https://www.linkedin.com/company/milestone-technologies • Twitter https://twitter.com/MilestoneTech • YouTube https://www.youtube.com/user/MilestoneTech • Instagram https://www.instagram.com/milestone_technologies/

  16. Thank you

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