Interpersonal Conflict Resolution. Tamara Arrington, MA University of Kentucky & BCTCS. CONFLICT. What do you think of when you hear that word? Write down the first 5 words that come to mind. Is This What You Thought Of?. POSITVE Air important issues New/creative ideas
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Tamara Arrington, MA
University of Kentucky &
What do you think of when you
hear that word?
Write down the first 5 words
that come to mind.
Air important issues
Assist in reevaluating goals
Normal and healthy
Increase creativity & innovation
Positive learning experiences
Can spiral into frustration, tension, and more conflict
Can harm trust
Can create distance
Can hurt identity
Can lead to abuse and/or violence
Can begin a spiralWere any of your words positive?
Some are more highly recommended than others.
Hocker & Wilmot
Differentiation & EscalationBalance Theory (Swensen, 1973)
Leary, 1957; Gibb, 1961
“Oh God, this relationship is killing me!”
Walton’s (1969) Two Phase Model
Disagreements are smoothed over so that harmony is maintained - one party gives into another.
A process used to assess several points of view and alternatives. Solutions involve meeting the minimum.
Compromise, bargaining, & middle-ground positions are accepted. “Divide the pie,” win-win is not possible. Win lose would cause negative repercussions.
Concern for satisfying other parties
Neutrality is maintained at all costs. Withdrawal from the situation relieves the necessity for dealing with conflict.
Win-lose power struggles are fought out, decided by the powerful, or through arbitration
0 1 2 3 4 5 6 7 8 9
Concern for results/production