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Chapter 11. Interpersonal Conflict. What words do you think of when you hear “conflict”?. Conflict. An expressed struggle between interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party in achieving their goals. Points about Conflict.

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Interpersonal Conflict


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    Presentation Transcript
    1. Chapter 11 Interpersonal Conflict

    2. What words do you think of when you hear “conflict”?

    3. Conflict • An expressed struggle between interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party in achieving their goals.

    4. Points about Conflict • is an expressed struggle • occurs between interdependent parties • is about goals the parties see as incompatible • arises over perceived scarce resources • includes interference from other person

    5. Characteristics of Interpersonal Conflict • is natural • has content, relational, and procedural dimensions (rules) • can be direct or indirect • can be harmful • can be beneficial

    6. Common Sources of Conflict • Personal criticisms • Finances • Household chores • Children • Employment • In-laws • Sex • Holidays • Vacations • Spending time in general • Meta-communication • Researcher: Larry Erbert • Married Couples

    7. Sex & Gender Affect Conflict • Passive Aggression • Less direct tactic of hiding aggression in seemingly innocent behaviors • Women more likely to use this strategy • Demand-Withdraw Pattern • Usually the woman makes a demand and the man withdraws • Men more likely to disengage

    8. Online Conflict • Disinhibition • Removal of constraints • Doing something in online environment we wouldn’t do in other situations • “dis” means “apart” or “away” • Strategy • Don’t respond immediately • Clarify any misunderstandings • Put yourself in their shoes • Use emoticons to express tone, if appropriate

    9. Power: • The ability to manipulate, influence, or control other people or events.

    10. Characteristics of Power • Depends on context/situation • Is always present • Symmetrical relationship = fairly equal power • Complementary rel. = unequal power • Influences Communication • One-up message—expresses dominance • One-down message—expresses submission • One-across message—neutral • Can be positive or negative

    11. Types of Power (French & Raven) • Reward • One person can reward another • Coercive • Ability to punish another • Referent • Based on liking, admiration, or attraction • Legitimate • Status or position gives a person rights • Represent an institution • Expert • We perceive the person to be an expert

    12. Types of Conflict (not in text) • Pseudo • Someone thinks there is conflict when there really isn’t • Ego • We are emotionally invested in the decision • Value • People have different ideas about right and wrong • Content • People disagree over matters of fact, information, or an issue

    13. Problematic Behaviors during Conflict • Criticism • Complaints about someone else • Gunnysacking—save all arguments and let them all out at once • Contempt • Insult someone and attack their self-worth • Defensiveness • View yourself as a victim and deny responsibility for your behaviors • Stonewalling • Withdraw from a conversation

    14. P e r s o n a l G o a l s Win-Lose Win-Win I Win Some-You Win Some Lose-Lose Lose-Win Relational Goals

    15. Another Perspective

    16. Another Perspective

    17. Passive, Aggressive, Assertive • Passive • Don’t try to satisfy own concerns • Aggressive • Openly express needs, wants, ideas even if doing so hurts others • Assertive • Communicate honestly, clearly, directly; stand up for what he/she believes without harming others or self

    18. Assertive Behavior Avoid Hemming/Hawing Own Feelings Maintain Firm, Pleasant Voice Speak Clearly Specify Behaviors Avoid Confrontational Language Maintain Eye Contact