Process Mapping. BA 339 Mellie Pullman. Objectives. Service Process Differences Little’s Law Process Analysis & Mapping. Measuring Process Flows. Capacity of a system = capacity of the most constraining resource. We also called it a ‘bottleneck.’
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I = T x R
I = average number in the system
T = average throughput time
R = average flow rate into the process
Identifies the specific activities that make up the process. Basic steps are:
Identify the entity that will serve as your focal point:
Identify clear boundaries, starting and ending points, and line of visibility between customer and order.
Keep it simple
Operation (task or work activity)
Decision point (typically requires a “yes” or “no”)
Document or order created
Move Materials or employees activity
O= operations; I= inspections; S= storage; D=delay;
TP= transportation of people
TI= transportation of inventory or materials
non-value added activities?