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Communication Skills

Communication skills are essential in both personal and professional settings, enabling individuals to convey information effectively, build relationships, and achieve their goals. Effective communication encompasses a range of skills, including listening, speaking, writing, and non-verbal communication.

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Communication Skills

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  1. Communication Skills Presented by: Md A K Azad Khan

  2. Work Health and Safety Please ask about your safety concerns at any time. Let me know if you need to step out or leave the session. Work Health and Safety Specialists can provide further on-site support and assistance on all Work Health and Safety matters. Work Health and Safety Specialists can be contacted via our online support request form available on the website at https://www.worksafe.vic.gov.au Work Health and Safety Legislation, Codes of Practice, fact sheets, Health and Safety Representatives (HSR) information and guides can be found at the mentioned websites: • Contact us • 3 Treasury Place, East Melbourne VIC 3002 • info@vpsc.vic.gov.au

  3. Learning outcomes for today After this session, you will be able to •What is communication •Elements of communications •Way of communication

  4. Communication? The transfer of information and understanding occurs between two or more individuals, in which each individual tries to give meaning to certain symbolic messages conveyed through a particular media.

  5. Communication is a series of experiences of... • Seeing • Hearing • Tasting • Touching • Smelling

  6. What is being communicated? • Facts • Events • Perception • Ideas • Needs • Desires • Beliefs

  7. SENDER MESSAGES MEDIA RECEIVER FEEDBACK Elements of Communication NOISE

  8. Communication • 7% WORDS • Words are only labels and the listeners put their interpretation on speakers’ words • 38% PARALINGUISTIC • How something is said - the accent, tone and voice modulation are important to the listener. • 55% BODY LANGUAGE • What a speaker looks like while delivering a message affects the listener’s understanding.

  9. Types of Communication Verbal Communication • Language, words • Talking, sending a letter Non-verbal Communication • Tone of voice • Eye contact • Body gesture • Touch • Speech Intonation • Use of physical space & time

  10. Verbal (Oral) Communication Speech Debate Presentation Sign Language Conversation

  11. What is Nonverbal Communication? • Communicating by means other than words. • Proxemics • Eye Contact • Haptics • Appearance

  12. Facial Expressions

  13. Facial Expressions

  14. Facial Expressions

  15. Gestures

  16. Gestures

  17. Gestures

  18. Gestures

  19. Paralinguistics • Voice Inflection • Dude? • Dude. • Dude!

  20. Body Language

  21. Body Language

  22. Body Language

  23. Body Language

  24. Proxemics

  25. Proxemics

  26. Eye Contact

  27. Eye Contact

  28. Haptics • Communicating Through Touch

  29. Appearance

  30. Appearance

  31. Factors that Promote Communication • Empathy • Assertive behavior • Giving feedback to the receiver of the message • Direct communication through face to face meetings • Use of simple and direct language • Mutual trust • Warm personality

  32. Factors that Can Obstruct Communication • Physical limitation • Language / semantic limitation • Psychological limitation

  33. Receive & Give Feedback Feedback can be in the form of: • Information on your strengths and weaknesses • Recommendation • Questions

  34. If you have any queries about any content of this class, please put it into the weekly discussionforum or email us directly, then I will respond to youshortly Thankyou

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