Marval's Uploads

12 Uploads

Practical Problem Solving Tips
Practical Problem Solving Tips
  • 388 views
Essential Leadership Skills and Qualities
Essential Leadership Skills and Qualities
  • 275 views
Presentation Skills
Presentation Skills
  • 87 views
Essential Management skills
Essential Management skills
  • 546 views
Working in a Service Team
Working in a Service Team
  • 56 views
Effective communication on the service desk
Effective communication on the service desk
  • 176 views
Managing Customer Expectations - The Ring Ring Conversation
Managing Customer Expectations - The Ring Ring Conversation
  • 184 views
ISO/IEC 20000 Awareness Workshop
ISO/IEC 20000 Awareness Workshop
  • 432 views
Marval's innovative continual service improvement approach
Marval's innovative continual service improvement approach
  • 174 views
Problem Management Overview
Problem Management Overview
  • 201 views
Marval Release Management - the political process
Marval Release Management - the political process
  • 144 views
ISO/IEC Audit day Overview
ISO/IEC Audit day Overview
  • 129 views