12 Uploads

Practical Problem Solving Tips
Practical Problem Solving Tips
  • 407 views
Essential Leadership Skills and Qualities
Essential Leadership Skills and Qualities
  • 287 views
Presentation Skills
Presentation Skills
  • 92 views
Essential Management skills
Essential Management skills
  • 615 views
Working in a Service Team
Working in a Service Team
  • 65 views
Effective communication on the service desk
Effective communication on the service desk
  • 194 views
Managing Customer Expectations - The Ring Ring Conversation
Managing Customer Expectations - The Ring Ring Conversation
  • 194 views
ISO/IEC 20000 Awareness Workshop
ISO/IEC 20000 Awareness Workshop
  • 483 views
Marval's innovative continual service improvement approach
Marval's innovative continual service improvement approach
  • 182 views
Problem Management Overview
Problem Management Overview
  • 267 views
Marval Release Management - the political process
Marval Release Management - the political process
  • 148 views
ISO/IEC Audit day Overview
ISO/IEC Audit day Overview
  • 133 views