Marval's Uploads

12 Uploads

Practical Problem Solving Tips
Practical Problem Solving Tips
  • 392 views
Essential Leadership Skills and Qualities
Essential Leadership Skills and Qualities
  • 279 views
Presentation Skills
Presentation Skills
  • 88 views
Essential Management skills
Essential Management skills
  • 571 views
Working in a Service Team
Working in a Service Team
  • 57 views
Effective communication on the service desk
Effective communication on the service desk
  • 182 views
Managing Customer Expectations - The Ring Ring Conversation
Managing Customer Expectations - The Ring Ring Conversation
  • 187 views
ISO/IEC 20000 Awareness Workshop
ISO/IEC 20000 Awareness Workshop
  • 452 views
Marval's innovative continual service improvement approach
Marval's innovative continual service improvement approach
  • 176 views
Problem Management Overview
Problem Management Overview
  • 227 views
Marval Release Management - the political process
Marval Release Management - the political process
  • 146 views
ISO/IEC Audit day Overview
ISO/IEC Audit day Overview
  • 130 views