insert bill of rights slide here l.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
INSERT BILL OF RIGHTS SLIDE HERE PowerPoint Presentation
Download Presentation
INSERT BILL OF RIGHTS SLIDE HERE

Loading in 2 Seconds...

play fullscreen
1 / 1

INSERT BILL OF RIGHTS SLIDE HERE - PowerPoint PPT Presentation


  • 281 Views
  • Uploaded on

INSERT BILL OF RIGHTS SLIDE HERE. Customer Bill of Rights. As your customer, I deserve to be treated with “ Professionalism ”. I have a right to:. Engage with a confident, knowledgeable source Explain my entire situation without interruption, while being listened to and heard

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

INSERT BILL OF RIGHTS SLIDE HERE


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
    Presentation Transcript
    1. INSERT BILL OF RIGHTS SLIDE HERE Customer Bill of Rights As your customer, I deserve to be treated with “Professionalism”. I have a right to: • Engage with a confident, knowledgeable source • Explain my entire situation without interruption, while being listened to and heard • Receive genuine, empathetic treatment • Be given individualized personal care • Experience courteous, respectful, quality service • Experience minimal delays • Clear and ongoing communication of what to expect • Feel appreciated As your customer, I deserve a representative that will take “Ownership” of my eXperience by: • Determining the correct resolution • Accurately redirecting if necessary • Providing your name and reassuring assistance and accountability • Understanding my prior experiences • Respecting me and my property • Following through as promised As your customer, I deserve a fair “Resolution” process. I have a right to: • State my expectations • Speak to an empowered representative who appreciates my value as a customer • Hear an explanation of how the decision was reached and summarization of next steps • Appeal the resolution • Receive a timely resolution that strives to accommodate my needs