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e-Forms. Presented by Department of Human Services & Groupware Consulting Pty Ltd. Presentation Overview. Project Information Platform Requirements Application Structure Demonstration Next Steps. Business Background. Human Services identified 150 forms within the organisation.

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e-Forms

Presented by

Department of Human Services &

Groupware Consulting Pty Ltd


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Presentation Overview

  • Project Information

  • Platform Requirements

  • Application Structure

  • Demonstration

  • Next Steps


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Business Background

  • Human Services identified 150 forms within the organisation.

  • The majority of forms were filled in and processed manually.

  • The Victorian Government Online initiative requires all suitable transactions to be online by December 2001.


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Project Requirements

  • Create Guidelines and Templates for the creation of online forms.

  • Develop DHS standards for presentation of online forms.

  • Select a cross-section of forms suitable for the pilot.

  • Pilot online form delivery and back-end processing.

  • Optimise use of the current environment


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Project Approach

  • Guidelines were created for the business process required to produce Online Forms.

    • Includes Standards for Online Forms

  • A Framework Tool was developed for the:

    • production of the online forms and

    • processing of submitted data


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Forms to be Implemented

  • Aged, Community and Mental Health

  • - Publication Request for Aged Care

  • DisAbility Services

  • - Publications Order Form

  • Office of Housing

  • - Home Renovation Service Inspection Booking Form

  • - Group Self Build Application Form

  • Public Health

  • -Immunisation Resource Order Form

  • - Vaccine Order Form

  • Portfolio Services

  • - Freedom of Information Request Form

  • All Divisions

  • - Request for Information Form


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Read Business Guidelines

Interview everyone involved in the process

Map the business process

Review Process

Document requirements and approve

Develop the online form & transaction process

Approve the online form & transaction process

Form is available on the internet

Form Creation Process


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Transaction Interfacing

  • Data processed in a central location

  • Options include:

    • Mail back to citizen.

      • HTML

    • Mail to internal business units.

      • HTML, XML, Fields in Notes Application

    • Text File Output

      • CSV, XML

    • Custom LEI Process

      • e.g. SQL Server, Oracle etc



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Minimum Platforms Requirements

  • Domino 5.0.5

  • Lotus Enterprise Integrator 3.1

  • Win 32 server (e.g. NT, Windows 2000)

  • Internet Explorer 4.0.1

  • Netscape Navigator 4.0.7


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e-Forms Application Structure

  • Stylesheets

  • Sections

  • Forms

  • Administration

    • Keywords

    • Approval


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e-Forms Demonstration Overview

  • The use of Style Sheets

  • Creating Sections

  • Creating Forms

  • Linking forms to other applications

  • Using e-Forms




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Creating Forms

  • View Demonstration Part 1

  • View Demonstration Part 2

  • Note – Demonstrations not available


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Using e-Forms


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Key Benefits to Approach

  • Business Guidelines

    • Ensures staff consider the end to end business process for the forms

    • Ensures the forms design are optimised for Online usage

  • E-Forms Generator

    • A single point for form and form component management.

    • A single point for the management of form standards. (Accessibility, privacy and security).

    • Forms can be created by business staff rather than application developers.


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Next Steps

  • Online E-Payments

  • Intranet Use

  • Whole of Government Opportunities

  • PKI Technology


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