Loading in 2 Seconds...
Loading in 2 Seconds...
Why assess? What is assessment? What do we mean by actionable data?. Martha Kyrillidou. Planning for Results: Making Data Work for You The Cato Institute, Washington, DC February 20, 2008. What’s bringing us together …. Overview. 1. Initiate (Why do we assess?).
Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.
Planning for Results: Making Data Work for You
The Cato Institute, Washington, DC
February 20, 2008
(Why do we assess?)
“Why assess? What is assessment? What do we mean by actionable data?” - Martha Kyrillidou (1&2)
(What do we assess?)
“Survey Design” – Neal Kaske (2&3)
“Performance Measures” – Rick Garcia (2&3)
(How do we assess?)
(Design in action)
“Analysis and Interpretation” - Ray Lyons (5)
LibQUAL+®, MINES™, and Other Tools; Packaging Results to Communicate to Stakeholders Gary Roebuck and Kristina Justh (2,3,4,&5)
5. Analyze and Interpret
(What do the results mean?)
6. Reflect and Initiate
(What do we do with the results?)
. . . To have it’s own data collection and management personnel, individuals who constantly collect, analyze and prepare reports on data regarding what services are being used, which portions of the collection are getting the highest usage, what materials are being lent through interlibrary loan, and who patrons are.
Documenting the libraries contributions to quality teaching, student outcomes, research productivity will become critical.
Early data from ethnographic interviews
Source: Steve Jones, The Internet Goes to College, ARL Talk
98% agree with statement, “My … library contains information from credible and known sources.”
Note. Digital Library Federation and Council on Library and Information
Resources. (2002). Dimensions and Use of the Scholarly Information Environment.
The emerging library user sees the need for a different kind of library – a library that serves as a source of information ready to be accessed any time, from anywhere, using modern technologies. Can we effectively translate the comfort and assurance of human interactions into a virtual reality that is trustworthy, reliable, and ever present? And will learning be quite as effective or deep in this virtual world of never-ending interaction with the collective digital-knowledge base?
Library assessment provides a structured process to learn about our communities, their work and the libraries connection to what they do
The information acquired through library assessment is used in an iterative manner to improve library programs and services and make our libraries responsive to the needs of our communities.
Academic libraries do not exist in a vacuum but are part of a larger institution. Assessment within the institution may take place in individual areas as well as at the broad institutional level.
“…a structured process to learn about communities and evaluate how well the library supports them.”
- Steve Hiller, Director of Assessment & Planning
University of Washington Libraries
We have 2 million records
As a result of our service, humankind has beaten malaria
We have the technology to transform data into information-rich products
26 students have read this paper
We have delivered one million documents
Increasing difficulty …………
Increasing usefulness …………
(an adaptation of the Balanced Score Card)
Association of Research Libraries ‘Principles of Membership’
*A SERVQUAL-type instrument is most suitable for these methods
Note. A. Parasuraman. The SERVQUAL Model: Its Evolution And Current Status. (2000).
Paper presented at ARL Symposium on Measuring Service Quality, Washington, D.C.
What makes a qualitylibrary?
“Quality much like beauty is in the eye of the beholder”
A word is not crystal, transparent and unchanged; it is the skin of a living thought, and may vary greatly in color and content according to the circumstances and time in which it is used.
--Justice Oliver Wendell Holmes