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KONSEP PENGURUSAN KUALITI MENYELURUH (TQM). DEFINISI:Satu proses pengurusan kualiti yang:-Berorientasikan pelanggan (customer).Berjalan secara berterusan (continuous improvement); danMelibatkan semua aspek dalam organisasi (Total Perspective).. KONSEP PENGURUSAN KUALITI MENYELURUH (TQM). TUJUAN TQM:Membawa perubahan yang menyeluruh ke arah melahirkan budaya organisasi yang cemerlang.Merupakan proses transformasi budaya..

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