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If the conditions of your ticket allow for a refund or You cancelled your trip because your European flight was delayed more than 90 minutes and your outbound and return flights were scheduled on the same day You cancelled your intercontinental KLM flight because it was delayed more than 3 hours In case of the death of a passenger.
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What happens if I miss my KLM Flight? We will rebook you on one of the best available alternative flights, giving preference to Air France, KLM and SkyTeam partners. We will provide your new schedule via e-mail, text message or telephone. If you prefer, you can request an alternative flight directly via our call centers, social media or your travel agent.
Facilities we provide • Keep check- We’ll keep you informed from the moment you book your ticket until you board your flight, we will let you know straight away if your flight is delayed or cancelled, or if your gate changes. • Contact 24/7- If you have any questions, requests or comments, you can contact you via e-mail, text message and telephone – simply enter your contact details in your KLM account. • No Charges- Booked flights on KLM.com and discovered a spelling mistake in the name on your ticket? We don’t charge you for being human. Just contact us via social media to correct your name. • Refund- If your flight is cancelled or delayed more than 3 hours, you can choose to postpone your trip to a later date. You may also be entitled to re-imbursement of additional costs you had to make: our colleagues of KLM Customer Contact Center will gladly tell you more!
