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WIA YOUTH PROGRAM. Case Management. Case Management.

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wia youth program


Case Management

case management
Case Management
  • Case management is a youth-centered, goal-oriented process for assessing needs of youth for particular services to meet educational & employment goals & assisting youth in obtaining those services. There is no single model to organize case management for a youth development system. Sometimes there is a person everyone can point at & say, “That is Marsha’s case manager & he/she meets with Marsha on a regular basis”. In most cases, case management activities are distributed across programs & staff.
case management3
Case Management
  • The model will depend on how the youth’s education and workforce readiness services are delivered, the level of collaboration among key organizations, staff capacity, & to some extent, technology & organizational infrastructure
case management concepts
Case Management(Concepts)
  • Comprehensive & youth-centered
  • Development of Individual Service Strategy (ISS)
  • Mutual respect between youth & case manager
  • Requires partnerships at youth’s level
  • Involves youth’s family & significant others
  • Relates youth’s actions to outcomes
  • Integrated & coordinated
  • Case manager & youth must be accountable
  • Involves flexibility & creative problem-solving
  • Requires partnerships at system level
case management principles
Case Management(Principles)
  • Some of the key principles embedded in effective case management services include:
  • Social group work as a method for attaining both individual & system goals
  • Maintaining ethical standards at all times
  • Focusing on relationship - building trust when working with youth
  • Always remaining sensitive to ethnicity & diversity
  • Incorporating youth development practices in all aspects of case management
case management case manager
Case Management(case manager)
  • A case manager is an:
  • Advocate
  • Coordinator
  • Broker
  • Colleague & collaborator
  • Consultant
  • Counselor
  • Evaluator
  • Planner
  • Problem solver
  • Record keeper
case management case manager7
Case Management(Case Manager)
  • Eight pitfalls for case managers to avoid
  • Inappropriate expectations
  • Need to control
  • Accepting poor work
  • Rescuing youth
  • Getting even
  • Giving up
  • Getting angry
  • Using payoffs too frequently
case management recognition systems
Case Management(Recognition Systems)
  • To spur achievement among youth, a recognition system must be:
  • Measurable - must acknowledge tangible behaviors or achievements
  • Know the youth - what the reward is & how to achieve it
  • Built around a desirable prize - not necessarily something expensive, but something that is inherently prized or difficult to get otherwise
  • Frequent - offering lots of small rewards rather that one large reward
case management recognition
Case Management(Recognition)
  • Sample milestones for recognition
  • Perfect attendance
  • Most improvement
  • Positive attitude
  • Completion of training
  • Completion of GED or HSED
  • Student of the week and/or month
  • Certificate of completion
  • Personal note
  • Letter of reference to employer
case management record keeping
Case Management(Record Keeping)
  • Record keeping is an essential component of case management. Records are used to documents & retain information about youth, about the process & progress of the services being provided. Individual records are used in planning, implementing, & evaluating services. In addition, the case record is a focal point for accountability to funding, & the youth-services profession in general. Record keeping is both a helping & administrative function.
case management record keeping11
Case Management(Record Keeping)
  • Uses for records
  • Need/problem identification
  • Worker interactions
  • Service documentation
  • Case continuity
  • Communications with others delivering services
  • Supervision, consultation & peer review
  • Monitoring & evaluation
  • Administrative decision making
case management record keeping12
Case Management(Record Keeping)
  • Requirements for adequate record keeping
  • Writing skills, (spelling, diction, punctuation, sentence structure & composition
  • Organized support (adequate clerical services, time & equipment
  • Explicit standards & procedures
case management record keeping13
Case Management(Record Keeping)
  • Qualities of staff needed for structured record keeping
  • Assume more responsibility
  • Organized
  • Effective planner
  • Good writer
  • Pleasant personality
  • Ethical
  • Patient
  • Assertive
case management record keeping14
Case Management(Record Keeping)
  • Guidelines - record keeping decision making
  • What are the functions of the record?
  • How will the information be used?
  • What content & structure will fulfill these functions best?
  • What is the scope of accountability to youth, organizations, communities, funding agencies & the professional community
  • Records need to be both efficient & sufficient
case management record keeping15
Case Management(Record Keeping)
  • Guidelines for recording keeping decision making (continued)
  • How can the record best represent the essential elements of services, purpose, plan process & progress?
  • Who will have access to the records or information in the records?
  • How can the content, access & use of the record be limited to protect the youth’s privacy?
case management record keeping16
Case Management(Record Keeping)
  • Guidelines for record keeping decision making (continued)
  • How will record affect the youth if the wrong person gains access to record?
  • Is there a customary form or structure for record?
  • Will use of record be facilitated by adhering to a common format?
  • How can costs of record keeping be minimized?
case management record keeping17
Case Management(Record Keeping)
  • Strategies for maintaining high standards for case files
  • Management team provide written description of standards for case notes & case file managers
  • Stress importance of record keeping
  • Set aside a specific time weekly to update files
  • Enter case notes immediately after talking with youth on phone or in person
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Case Management(Record Keeping)
  • Case notes
  • Outcome - was the purpose of the meeting achieved?
  • Were other objectives realized?
  • Impressions & assessment
  • Plans for future intervention
  • Describe context
  • Purpose of interview
  • Observation (appearance, seating & the way the youth presents themselves