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Virtual call center software with cloud call center solution

If you are looking for a quick start- up and aiming to focus on your core business ideas without having the hassles of managing the contact center solution from an IT/Admin perspective. If you are an enterprise or a large-scale BPO, looking for a complete control over your solution, then intalk.io can be indigenously deployed in your premises with the availability of industry-standard hardware. If you are looking for a flexible deployment to manage interaction volumes and ensure data security, then intalk.io platform can be deployed in a hybrid mode i.e. a mix of on-premises private cloud and

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Virtual call center software with cloud call center solution

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  1. #BreakAllBarriers To A Great CX Omnichannel Customer Interaction Platform CUSTOMER SUPPORT SALES INTEGRATION 300+ CUSTOMERS | 12+ BUSINESS VERTICALS | 15+ COUNTRIES +91 9152987827 www.intalk.io marketing@intalk.io

  2. WE HAVE A SIMPLE AGENDA, TO ENHANCE YOUR CX! INCREASED ROI INCREASED FCR RATE REDUCED AHT MEET YOUR SLA IMPROVED CUSTOMER SATISFACTION HAS MULTIPLE HOSTING MODELS Hybrid On-Cloud On-Premise If you are looking for a quick start- up and aiming to focus on your core business ideas without having the hassles of managing the contact center solution from an IT/Admin perspective. If you are an enterprise or a large-scale BPO, looking for a complete control over your solution, then intalk.io can be indigenously deployed in your premises with the availability of industry-standard hardware. If you are looking for a flexible deployment to manage interaction volumes and ensure data security, then intalk.io platform can be deployed in a hybrid mode i.e. a mix of on-premises private cloud and public cloud services. +91 9152987827 www.intalk.io marketing@intalk.io

  3. EACH CUSTOMER IS UNIQUE, AND SO IS THEIR CHANNEL OF PREFERENCE! intalk.io Supports Multi-channel Interaction To Ensure A Seamless Experience With A Virtual Call Center Software +91 9152987827 www.intalk.io marketing@intalk.io

  4. CONTACT CENTER INTEGRATIONS FOR A SUPERIOR CX Leads CRM HelpDesk HRMS intalk.io ERP Seamless CRM IntegrationsSalesforce CTI, Zoho Telephony API & Freshdesk Phone Integration +91 9152987827 www.intalk.io marketing@intalk.io

  5. PRE-CONFIGURED INTEGRATIONS These are tailor-made to go hand in hand with intalk.io | ChatBot Hospital Bot Multi-channel & Multi-platform Support Book an appointment What kind of doctor are you looking for? SLAs & Multi-level Escalations Gynaecologist Surgeon Cardiologist Dermatologist In-built Multi-lingual Support Gen. Physician Cardiologist Please choose one from the available options. Enhanced Reports & Analytics Powered by AI (Artificial Intelligence) Provide Support On-The-Go with Mobile App All your interactions are seamlessly automated Single Sign-On with AD, 2FA ChatBot will add value to your business by auto-generating quality leads Knowledgebase, Articles & FAQs It will improves the overall customer experience Mobile App Integration Fret not, intalk.io can be easily integrated into your existing mobile application. We have designed intalk.io to ensure perfect interoperability between your existing mobile app & our software. Empower your mobile application with intalk.io’s telephony abilities and witness the difference. +91 9152987827 www.intalk.io marketing@intalk.io

  6. MOBILE APP Your Agents Best Buddy Effortless conversations on the go! You might be out to walk your dog or to have your favorite ice cream, intalk.io’s mobile application will make sure that you are always connected to your customers,no matter where you are. It is a inbound call center solutionand outbound call center software. Customer Service Perfected! intalk.io mobile app gives your agents the liberty to make outbound calls and receive inbound calls on-the-go. Never feel out of place intalk.io mobile app makes available all the information of your customers easily to ensure that you never feel out of place when you interact with your customers. Hospital Bot Record It All intalk.io mobile application is a call centre dialer software records all the conversations between your agents and your customers to ensure that you have a track over the minutest details. Bolster the Customer-Agent Relationship intalk.io mobile application connects your customers to the same agent each time they call, so that they feel comfortable and connected during each conversation. +91 9152987827 www.intalk.io marketing@intalk.io

  7. FOR CUSTOMER SUPPORT & SALES Reporting & Analytics Outbound Dialer Inbound Intelligent IVR Agent Login Total Calls Outbound Calls Inbound Calls ScriptAdherence Login History Cti Pop-ups Call Queueing CRM Designer . . . . . . . Unified Communication Platform Quality Management Supervisor Login Agent Productivity Report Call Detail Report Agent Login History Call Barge-in Call Snoop Call Conference Call Whisper . . . . . . . Real-time Reporting & Analytics HelpinBox Admin Login Sip Trunk Configuration Email Configuration Voicemail Configuration Skill Configuration Ivr Design Configuration Call Routing Configuration Cpu/ram Usage . . . . . . . Surveys & Feedback Intuitive Chatbots Wallboard Service Level Agreement Average Handling Time Real-time Monitoring Disposition Summary Agent Login History Customized Metrics . . . . . . Integrated Recording Mobile App REC +91 9152987827 www.intalk.io marketing@intalk.io

  8. Here's What Our Customers Say About Us intalk.io helps us independently handle customer queries across our 12 brands. It seamlessly integrated into our existing CRM & provides exceptional monitoring and reporting capabilities. We Our tech ecosystem is a unique & intalk.io helps us independently handle customer queries across our 12 brands. It seamlessly integrated into our existing CRM & provides exceptional monitoring and reporting capabilities. We intalk.io integrated seamlessly with our core systems & provided visibility on performance. We were able to reduce our abandoned calls, average wait times & have witnessed approx. growth in productivity 29% after increase the overall efficiency. We recommend intalk.io platform to all healthcare service providers. have witnessed approx. growth in productivity 29% after deploying intalk.io deploying intalk.io Ms. Tanuja Babre Programme Coordinator, iCALL, Tata Institute of Social Sciences Mr. Mukhtar Ansari AVP – Information Technology & Infrastructure Mr. Nadim Navde Director - Information Technology CLIENTS BFSI 40% BPO 15% Government 15% Healthcare 10% E-commerce 10% Others 10% +91 9152987827 www.intalk.io marketing@intalk.io

  9. 60+ 15+ 300+ 12+ 1M+ Years of Management Team Experi- ence Presence In Countries Customers Business Verticals Daily Interactions Agami Tech Pvt. Ltd. We are a technology leader in the Customer Interaction and Unified Communication Space with the cloud call center solution. GET IN TOUCH +91 9152987827 marketing@intalk.io www.intalk.io MUMBAI Corporate Office: B-506, Mittal Commercia, Asan Pada Road,Marol, Andheri (East), Mumbai, India - 400059 GURUGRAM North India Office: 822A, Tower B4, Spaze iTech Park, Sohna Road, Gurugram (Delhi-NCR), Haryana, India - 122018 SURAT Innovation Center: 109, Valentino, Near Khatodara GIDC BRTS Bus Stop, Canal Road, Udhana, Surat, India - 395002. All the content of this document is copyright of Agami Tech Pvt. Ltd. © 2021 | Agami Tech Pvt. Ltd. All Rights Reserved Image Credits: Pexels.com | Sound On | Karolina Grabowska | Andrea Piacquadio

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