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Why IVR is important for Business

AN IVR is a technology design that takes user input via mobile keypad and generates an interactive pre-recorded response to it. It gives the user the comfort of 1-1 interaction with no wait time. It makes your customer care number available 24X7 where computer is always ready to greet your customers and transfer the call to you in your working hours.

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Why IVR is important for Business

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  1. Why IVR is important for Business

  2. What is IVR:- AN IVR is a technology design that takes user input via mobile keypad and generates an interactive pre-recorded response to it. It gives the user the comfort of 1-1 interaction with no wait time. It makes your customer care number available 24X7 where computer is always ready to greet your customers and transfer the call to you in your working hours.

  3. Importance of IVR:- It is very important to use virtual receptionist solutions for your business. The Cloudshope Technologies help you to better manage and improve your customer experience. You can also save time and money by utilizing an automated system. And it can help to set your business apart from the competition. After all, there are many benefits to using virtual receptionist solutions for your small business provided by the Cloudshope.

  4. Types of IVR:- There are two types of IVR- • Single-level IVR- This IVR is perfect for cases that can generate a response on the basis of one single input. It is the simplest type of IVR which only adds one layer to your call flow. • Multi-level IVR- A nested IVR that streamlines the customer interaction by fragmenting a long list of input messages into smaller lists that can be managed better.

  5. Unique Features of IVR:- • There are some unique features of IVR which are provided by Cloudshope Technologies. • 1.Autoreply IVR,Whatsapp Autoreply IVR-To collect multilevel feedback and transfer the call to agents for queries/complaints. Autoreply Whatsapp-Can be sent by agent/company’s number for missed and answered calls.

  6. 2.Click to call This feature is For missed calls, after a set time, 1st an automatic call will go to the agent and then 2nd call will go to the client whose call. was missed. 3.Sticky agent When the clients get connected to any agent for the 1sttime,whenever they will call again from the same number they will get connected to same agent,sothatClients don’t have to repeat their queries again.

  7. 4.Distribution policies • Parallel-All the agents together receive the call from one client. • Sequential-Based on priority and different expertise level of agents. • Round-robin-Serially to all the agents and same expertise level of agents.

  8. 5.Dedicated number to agents A fixed number can be assigned to all agents so that when they call back to the clients,that number is displayed. Dedicated number can be same for all the agents or different for individual agents.

  9. 6.Voicemail feature In case of non office hour,voicemailservice can be activated where the clients can record their queries or issues over the IVR call. This helps to connect to those clients who try to call on holidays and non-office hour.

  10. 7.Customer’s original number on call & Call masking Agents can see the original number of clients when they download the app Troop tracker. Both agent and client number are not visible to each other to ensure privacy. This is called call masking.

  11. THANKYOU CloudShope Technologies Pvt. Ltd.11th Floor, 1141-1142 iThum Tower B,Sector-62 Noida, Uttar Pradesh 201301, INDIA info@cloudshope.com 9027890278 1800-313-8282

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