B2B Portal Development: All You Need to Know

1. B2B PortalDevelopment: All You Need toKnow Customer experience is a crucial aspect that you can not afford to take lightly. Customer service is also among the factors that constitute customer experience. In fact, 89% of customersare more likely to make another purchase aftera positive customer serviceexperience. Although there are some differences in the processes and types of clients in the B2B sector, the clients are ultimately “customers”andcustomerexperiencemattersforthemtoo. With a B2B portal, the process of providing a better customer experience becomes easier than the regular support system that you may provide via calls andemails. sales@crmjetty.com

2. Ticket system, knowledge base, etc. are some of the most important aspects that can take your customer service experience to the next level. So, let’s understand what B2B portalscandoforyouB2Bbusinessindetail. Benefits of B2B PortalDevelopment 1. Cost-Effective Ownership - Highly Valuable for Startups and Small Businesses One of the biggest reasons to consider B2B portal development is the cost. For small businesses and startups, budgeting is a crucial deciding factor for them in all their operations. A big MNC may be able to afford to hire a large pool of support agents to manage costumes’ queries, inventory,andmorebutasmallstartupmaynot.Thereason is simple - they may not have thousands of dollars to spend onhiringapoolofsupportstaff. This is where a B2B portal can fill the gap. The cost of setting up a B2B portal is comparatively much less than that of hiring a support team. Even if on an hourly basis or outsourcing basis, a support staff may cost you more thana B2Bportal. Hence, picking B2B portal development over hiring a support staff is an ideal and budget-friendly choice. Infact, sales@crmjetty.com

3. even big companies like DHgate, TradeWheel, Alibaba, etc. also provide a B2Bportal. 2. Speedier InitialSetup Everything like creating a catalog, handling queries, promoting every promotional sale manually will neither be feasible nor time-saving. If you hire staff, you may also need to train them to finish time-bound customer support tasks like consultation or client onboarding. You may also have to stay abreast of the daily progress by having them reporting toyoueverynowandthen. Do you really want all this “mess” - that too when your businesshasjuststarted?OfcourseNOT. Ideally, your first goal is to get your business off the ground fast and without any hassle. And a B2B portal development can do it for you. This is because it enables you toautomate every manual task and kickstart your business instantly. Right from creating a catalog, integrating your new system or functionality with your existing software, changing product listings, running a promotional sale, etc.; it makes everything a matterof minutes. This way, B2B portal development proves to be a great time-saverforyourbusiness-especiallyinitsinitialphase. sales@crmjetty.com

4. Real-Time Analytics - SpeedyInsights Tracking everything manually right from queries to complaintsor salescanbeatoughjob.NotwithaB2Bportal though. With a centralized view of every business aspect, youcananalyzeyourbusinessrequirementsinrealtime. You canview the customers’ demographics, common queries or grievances, etc. with a B2B portal. You can also get insights into your clients’ requirements and customize yourproducts(orservices)accordinglywithaB2Bportal. You can manage your inventory efficiently by finding out which products are in high demand and which aren’t. Accordingly, you can decide on reordering certain products andholdingasaleontheothers. YoucanalsoupdateyourFAQsorcontentaccordingtoyour most common questions or queries by your customers.This helpsyoualignyourbrandwithcustomers’expectationsand getbetterresultsinthelongrun. EnhancedSecurity Security is a crucial aspect to consider for both small and big businesses alike. If you are the admin, you can’t allow anyone to access anything from your CRM. Instead,to sales@crmjetty.com

5. upkeep security of your CRM database security, you should enabledifferentportaluserstoviewonlywhattheirdefined roles allow themto. With a B2B portal, you can define user-roles and grant access to different CRM entities based on their user roles. You can document the roles and implement them well right withinaB2Bportalandkeepyoursecuritytight. Looking for the best B2B portal development services for your B2B organization? Our customer portal can be your best portal to start with. This portal can get your business off the ground fast and easily. It is a ready-to-integrate and scalable solution that you can integrate and start off. If you want,wecancustomizeitforyoutoo. So, let’s connect to discuss your portal requirements to proceed! RequestQuote 5.BoostintheOverallSpeedofBusinessProcesses As we discussed above, initial setup becomes much faster with a B2B portal than without it. Even if you may still dare to manually manage business processes at the start, you can’t continue it forever. Simply because the processesand sales@crmjetty.com

6. operations grow more and complex as the size of the businessgrows. With too much on plate to manage manually, you may not keepupwithretainingefficiency.Asaresult,itmayleadtoa sluggishness in your business operations and of course hamper your businessproductivity. Consider a real-life scenario. You set up your business and within one year, your customers increase in count to become 10000. Great. But what’s next? The number of daily queries and tickets that you have to handle now is 1000 on anaverage. You had started with a support team of around 5 agents in the beginning but what would you do now? Would youkeep making them overwork and wear out or hire more support agentstoexpandyourteam? In either way, you might end up losing more than you investedandexpectedinreturn.Here’show. If you make your small support team over-work and incentivize them, they’re still likely to make more errors. Afterall,theyarehumansandnotmachines!Withthisrisein humanerrors,yourcustomersatisfactionratemaydropand depriveyouofsomehigh-valuecustomersovertime. sales@crmjetty.com

7. Ifyouhiremoresupportagents,youmaysucceedinkeeping the customer satisfaction rate intact but at a huge cost. A team of say 30 agents will force you to shell out a much bigger amount as salary than a team of just 5. Simple Maths! This will lead to a drop in your ROI and profitabilitymargins which you won’twant. 6. Convenient Service, MoreEfficiency With a reduction in the redundant tasks through B2B portal development,yoursupportteamgetsmoretimetofocuson the big picture. They can focus more on big issues and queries instead of answering redundant questions and handling repetitive tasks manually. This helps manage customersbetterandhandletasksmoreefficiently. Besides, when customers get what they want without much hassle, they welcome it. Thus, with B2B portal development; youcanalsoenrichyourcustomerexperiencewitheasyand speedyself-service. Features to Consider During B2B PortalDevelopment There are a number of ready-to-integrate B2B portal developmentsolutions available in the market. While they may fit some organizations, they may not fit others. This is whereacustomB2Bportalcomesintothepicture.Acustom sales@crmjetty.com

8. portal caters to your exact business needs and helps you optimize your businessoperations. However, there are a few common features that you may consider while developing a custom portal or picking a ready-to-integrateportal. Easily Navigable Product Catalog & ServicesDisplay The portal should make it easy to display your productsand services to your current and new customers. It should be available and running 24x7 for customers to check out the availableproductsandserviceswitheasynavigation. Hassle-FreeCommunication Your portal should facilitate an easy communication between your customers and your organization. There should be varied ways to connect including chat bots, tickets,etc. Multiple PaymentGateways There should be the freedom to make payments directly from within the portal when they log in. Further, there should be a choice between multiple payment options to pickfrom. sales@crmjetty.com

9. BetterInsights If you don’t analyze your user data, you can better your products or services. The portal you pick should give an exhaustive view of users’ data like preferences, demands, common queries, etc. This information will help you upsell your products as well as tailor them according to the changing customers’demand. Security Whether you create a B2B web portal development as an extension of your CRM or keep it independent of yourCRM, it should be secure. The database should remain on your serverstoensurethesecurityisintact. If you are looking to enhance security with B2B portal development, our customer portal can help you out. If you want,youcanalsocustomizeittofityourbusinessneeds. KnowMore CRMJetty-AvailoftheBestB2BPortalDevelopmentServices Now that you know how B2B portal development can give wings to your B2B business, it’s time to get one ready. If you are looking for a B2B web portal solution, you are at the right place. We, at CRMJetty, provide aready-to-integrate sales@crmjetty.com

10. customer portal solution that you can integrate and start off. Ourdeveloperteamcanalsocustomizetheportaltofityour business needs better. Even if you have completely different portal requirements, we’ve got you covered. Our developer team can render B2B web portal development services to get you a portal from ground up exclusively for your organization. Let’s join hands to build the best B2Bportal for your business! RequestDemo Source: https:/ www.crmjetty.com/partner-portal-development.h tm sales@crmjetty.com