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communication skills

Effective Communication

Bhavna18
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communication skills

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  1. WELCOME

  2. LET’S DISCOVER THE POWER OF COMMUNICATION…

  3. WHAT DO WE UNDERSTAND BY A “SKILL”?

  4. what is Good and what is Bad Communication At the end of the workshop we will learn… • some basic skills to become a Good Communicator

  5. … and also • to recognize & overcome barriers • advantages of listening • to speak confidently • to communicate effectively

  6. 55% 7% words body language 38% style Research shows, communication is…

  7. Why Communication… • to express our emotions • achieve joint understanding • to get things done • pass on and obtain information • reach decisions • develop relationships

  8. Home Truths about Communication… • Good Communication can’t exist without honest listening • We do not try HARD to get our message across • We do not take advantage of various media available to us • We all could improve ourcommunication skills • It cannot be perfected

  9. Ways & effects of Communication Formal Less Flexible, More Accurate but less responsive (JAGRITI…) Informal More Flexible, Less Accurate but responsive (Grapevine/Rumors)

  10. What is Communication… • art of getting your message across effectively through: • Spoken words – first & simplest way • Body Language – can make or mar • Written words – reflects importance • Visuals – leaves greatest impact

  11. Written Letters, Memos, Reports… Types & Methods Spoken Conversations, Interviews, Phone Calls, Requests… Gestures Facial expressions, Actions, Voice Tone, Silence, Stance… Visuals Photographs, Paintings, Videos, Film… Multimedia Television, Newspaper, Magazines, Internet…

  12. Channel Formulating Delivery Message Feedback Perception Response Understanding Communication : The Flow Receiver Sender

  13. Effective Communication… • Is scarcer than quality water • Is measured by results or actions • Does not need to be very complex • Is aimed at informing others • Is complete and clear

  14. Barriers to Effective Communication… • Personal Barriers • Your style and character (rude, polite, shy, outspoken) • Preparation & presentation • Lack of clarity (pronunciation, pitch, etc.) • Lack of credibility • Timing

  15. Overcoming the Barriers… • Say to yourself, “I will get Response” • Come up with a topic for discussion everyday • Start improving upon pronunciation • Develop habit of reading – start with the English newspaper / Comics • Understand first, then communicate • Don’t be afraid of asking questions

  16. Body Language… Facial Expressions Gestures Posture

  17. Clearing throat, "whew" sound, Whistling, smoking, pinching flesh covering mouth, jiggling money or keys, tugging ears, wringing hands. Body Language… Nervousness Short breaths, "tsk" sound, tightly clenched hands, wringing hands, Fist like gestures pointing index finger rubbing hand through hair rubbing back of neck. Frustration

  18. Body Language… Open hands, unbuttoned coat Openness Arms crossed, sideways glance, touching-rubbing nose, rubbing eyes, buttoned coat, drawing away Defensiveness Pinching flesh, chewing pen, thumb over thumb, biting fingernail Insecurity

  19. Body Language… Upper body in sprinter's position, open hands, sitting on edge of chair, hand to face gestures, unbuttoning coat. Cooperation Steepled hands, hands behind back, back stiffened, hands in coat pockets with thumb out, hands on tapels of coat Confidence

  20. SPEAKING SKILLS

  21. Speaking… “A wise man reflects before be speaks, a fool speaks, and then reflects on what he has uttered.” - French Proverb.

  22. While Speaking… • Take initiative • Be polite • Be pleasant (smile, jokes) • Be clear and concise (tone, accent, emphasis, pronunciation) • Cite negative opinions honestly, but in a positive manner • Seek Feedback

  23. LISTENING SKILLS

  24. Listening – why is it important? Listening 45% Speaking 30% Order in which we are taught Order in which we learn Reading 16% 9% Writing

  25. Objective of Listening is… • to receive information • to understand effectively • to enhance clarity • to empathize

  26. So, while Listening… • Avoid distractions • Do not interrupt unnecessarily • Be active (show interest) • Paraphrase what you’ve heard • Throw an echo

  27. What Listening Looks like... • The Listener keeps looking at the speaker • The Listener’s body is in ‘open’ position • The listener is smiling with a pleasant & encouraging expression • Listener looks relaxed but alert, neither tense nor slouching • Listener utters humming sounds

  28. “I HEAR, I forget I SEE, I remember I DO, I understand” THANK YOU…

  29. It isn’t just how you cook ; how you serve also makes a difference. Communication achieves its objective only when all the four components are taken care of. They are : what you say, how you say, when you say and when to stop. Frankly speaking….. Good communication will SERVE a relationship. Improper communication will SEVERE a relationship.

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