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What is u201cCall queuingu201d?<br>Call queuing enables incoming callers to wait virtually in a queue until they can speak with a customer service representative. This system ensures that calls are handled based on the first-come, first-served principle, just like in a physical business setting.<br>Proper implementation of call queuing technology can result in improved customer satisfaction, agent satisfaction, and decreased call abandonment rates.<br>www.haloocom.com<br>
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