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WSC Training Outline

WSC Training Outline. Introduction Training Objectives Fundamentals iBudget Goals Implementation Constraints Application Roles Program Overview Service Desk. 1. Introduction. Fundamental Changes Service Changes Waiver Updates Implementation Schedule APD iBudget Rules

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WSC Training Outline

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  1. WSC Training Outline • Introduction • Training Objectives • Fundamentals • iBudget Goals • Implementation Constraints • Application Roles • Program Overview • Service Desk iBudget Florida - WSC Training

  2. 1. Introduction • Fundamental Changes • Service Changes • Waiver Updates • Implementation Schedule • APD iBudget Rules • AHCA iBudget Handbook Rule • Components of iBudget Florida iBudget Florida - WSC Training

  3. 2. Training Objectives • Acquire Knowledge of iBudget Florida Program • Comprehend Users’ Responsibilities • Learn the Basic WSC Tasks • Understand the Relationship between iBudget Florida and the other APD Applications • Identify Workflow Improvements iBudget Florida - WSC Training

  4. 3. Fundamentals • Definitions • Application – an electronic system designed for data collection and/or disbursement (workflow) • Program – an organizational process to include policies and procedures • iBudget Florida – New Waiver Program • iBudget Application – iBudget Florida’s electronic system iBudget Florida - WSC Training

  5. 3. Fundamentals • Definitions • Portal – the access point for external users of an application • APD Connects – the portal for other APD applications • CCR (client central record) – the repository for the customer’s complete record. iBudget Florida - WSC Training

  6. 3. Fundamentals • Definitions • CRM (Customer Relationship Management) – the software on which the iBudget application is built - structured and formalized to support workflows iBudget Florida - WSC Training

  7. 3. Fundamentals APD Staff (Central and Area Office) and WSC Providers, Vendors and Review/Audit Teams Customers and Families (scheduled FY 12-13) iBudget ABC APD Connects LEGEND Data Transfers Both Ways Data Transfers One Way Access To QSI APD Training CCR iBudget Florida - WSC Training

  8. 3. Fundamentals • iBudget Florida • APD’s New Budgeting Tool for Waiver Cost Plans • Budget Allocation Formula • Current Processes Still Apply • ABC Screens vs. iBudget Screen iBudget Florida - WSC Training

  9. 3. Fundamentals • ABC • Not Going Away • The “System of Record” for Most of APD’s Applications • CCR • Repository for the client complete record • Updated Daily from ABC • Access to and from iBudget iBudget Florida - WSC Training

  10. 4. iBudget Goals • Increase Flexibility and Choice • Sustainability of the Program • Refocus on Community Resources • Streamline Review Process • Spotlight Health & Safety Issues iBudget Florida - WSC Training

  11. 5. Implementation Constraints • Timeline Based on the Law and Application Design 6 Months of iBudget Data iBudget System Implementation Report Due March 2013 Jun 2011 Jan 2012 Jun 2012 Jan 2013 Jun 2013 iBudget Florida - WSC Training

  12. Questions iBudget Florida - WSC Training

  13. 6. Application Roles (YOUser) Application Training Components • Submission of a NARF • Link to the Training/Testing Site • User Name and Password • Responsibilities in the System(s) • Training Guides • Service Desk iBudget Florida - WSC Training

  14. 6. Application Roles (YOUser) Responsibilities in ABC • Closing-out Cost Plans • Update and Maintain All Customer Information iBudget Florida - WSC Training

  15. 6. Application Roles (YOUser) In iBudget Application • Create Cost Plan • Build Service Plans • Submit Plan for Review iBudget Florida - WSC Training

  16. 6. Application Roles (YOUser) Benefits of iBudget • Ease of Navigation • Pre-populated Providers and Rates • Calculations are Automatic • Built-in Prompts • Direct Submission to Area Office iBudget Florida - WSC Training

  17. 6. Application Roles (YOUser) Benefits of iBudget • Service Authorizations Notice Emailed to Providers • Budget Management Tools • Service Utilization Tracking • Instant Caseload Status Reporting iBudget Florida - WSC Training

  18. 7. Program Overview • Budget Allocation Formula Implementation • Inputs for the Formula • Demographics • Program Component • QSI Data iBudget Florida - WSC Training

  19. 7. Program Overview • Services (handout) • New Ones • Consolidated Ones • iBudget Draft Handbook is on iBudgetFlorida.org iBudget Florida - WSC Training

  20. 7. Program Overview • Application Controls • Over Budget Alerts • Thresholds within the application Thresholds in the iBudget Application 125% of Target Target Budget 85% of Target Q1 Q2 Q3 Q4 Flags = Area Office Review iBudget Florida - WSC Training

  21. 8. Service Desk Please Submit iBudget Florida Questions Online at: • http://www.iBudgetFlorida.org For iBudget Florida Technical Questions (such as password resets and login issues) call (850) 488-4357 (option 3) iBudget Florida - WSC Training

  22. Break time – Coming up… • Walk-through iBudget Florida Application • Discuss the Day-to-Day Operations • Questions and Answers 5:00 Minutes 2:30 Minutes Times Up iBudget Florida - WSC Training

  23. What Now? • Complete the iBudget Waiver Eligibility Worksheet • Complete the Supplemental Waiver Application Form • Read and Review the Handouts • Remember - the only significant change is the application iBudget Florida - WSC Training

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