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Team Decision Process. Problem Situations (PS) and Opportunities  A Problem Situation is: When something HURTS FOCUS ON OUTCOMES -> WHAT IS WRONG   A Solution is not a PS (TOO EARLY FOR A SOLUTION). Team Decision Process. An Opportunity is:  A Chance to improve performance

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team decision process
Team Decision Process
  • Problem Situations (PS) and Opportunities 
    • A Problem Situation is: When something

HURTS

FOCUS ON OUTCOMES ->

WHAT IS WRONG

  A Solution is not a PS

(TOO EARLY FOR A SOLUTION)

team decision process2
Team Decision Process
  • An Opportunity is: 

A Chance to improve performance

A Chance to make work more FUN

  • FOCUS ON OUTCOME ->
    • WHAT COULD BE DONE BETTER?
  • FOCUS ON WORK ->
    • WHAT WOULD MAKE IT MORE FUN?
decision process
Decision Process
  • Defined as something that Hurts
  • Identify potential causes
  • Establish measurable criteria
    • To know when it has been solved
  • Generate solutions (list all before discussion)
  • Develop an Action Plan
  • Develop follow up plan
solutions
Solutions
  • Solution is action you take:
    • That stops what’s wrong
    • That reaches the goal (criterion)
  • Solution is NOT
    • Blame
    • Something that just makes you feel better
to find a solution
To Find a Solution
  • Think before you act
    • Take time to analyze
  • Identify the Goal
    • What outcome do you want?
  • Find the barriers
    • What stands in the way?
  • Brainstorm
brainstrorm
Brainstrorm
  • What are the positive outcomes for each?
  • What are the negative outcomes for each?
  • Would it help to get a second opinion?
deciding on a solution
Deciding on a Solution
  • Choose the best solution(s) to reach goal
  • Plan action (Practice how to do it)
  • Take action
  • Explain to all stakeholders
    • What will be changed
    • Why action is necessary
    • How action will change outcome
    • Anticipated results of change
evaluate
Evaluate
  • Team Process
  • Outcomes (criteria)
  • Measure when possible
follow up
Follow up
  • What was good about the outcome?
  • What was bad about the outcome?
  • What could have been done better?
causes for low qual decisions
Causes for Low Qual Decisions
  • Too few ideas generated
  • Poor selection of solution
  • Untrained groups:
    • Confuse problems/facts/opinions/diagnosis
    • Substitute opinion for fact
    • Fail to distinguish goals from obstacles
    • Pose solutions that don’t relate to causes
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