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The need for joint communication in the field Case: The Enschede fireworks disaster Author: Hanno Steenbergen PowerPoint Presentation
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The need for joint communication in the field Case: The Enschede fireworks disaster Author: Hanno Steenbergen ITO, The Netherlands ( hanno.steenbergen@ito.nl ) Emergency Telecommunications Workshop 26 th – 27 th February 2002, ETSI, Sophia Antipolis, France

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slide1
The need for joint communication in the field

Case: The Enschede fireworks disaster

Author: Hanno Steenbergen

ITO, The Netherlands

(hanno.steenbergen@ito.nl)

Emergency Telecommunications Workshop

26th – 27th February 2002, ETSI, Sophia Antipolis, France

The author accepts that ETSI makes this submission publicly available on CD-ROM and on the EMTEL web-site.

contents
Contents
  • Introduction
  • What went wrong in the communications
  • Recommendations by the authorities
  • Conclusions
introduction
Introduction
  • 13 May 2000 in Enschede (NL): SE FIREWORKS explodes
    • 22 People killed, including 4 firemen
    • Huge material damage
  • Questions raised about the action of the emergency services
  • This presentation: an overview of the findings with relation to the communication in the field based on official reports including that of the “Oosting” committee
what went wrong in the communications 1
What went wrong in the communications (1)
  • Control room people (general point of contact for emergency services during disasters) were overloaded
    • Lack of common mobile communication possibilities: everybody tried to contact the control rooms individually
    • Due to stress situation: control room people inclined to fall back to routine handling / less priority to information exchange with other disciplines
    • Poor interdisciplinary communication: lack of information and delayed information in the field
what went wrong in the communications 2
What went wrong in the communications (2)
  • Public telephone systems (fixed and mobile) were overloaded
    • Staff members unreachable
    • Military police used paging to call their people: proved to be very useful to them
  • Insufficient radio discipline
    • Interrupting a long conversation not possible
  • Mobile command unit of national police force arrived late
    • After arrival communications improved significantly, because of experienced people
  • Difference in jargon hindered inter-disciplinary communications
recommendations by the authorities
Recommendations by the authorities
  • Control rooms centre of information during scaling up
    • Control rooms of different disciplines must be co-located
    • Training of control room people must be adapted to emphasize interdisciplinary working
    • Uniformity in procedures and jargon
  • Speeding up of roll out of nation wide TETRA network for emergency services (C2000)
  • Multidisciplinary mobile command units must be installed, strategically spread over the Netherlands
    • The mobile command unit takes over the lead in communications to the field after deployment
conclusions 1
Conclusions (1)
  • Essential requirements:
    • Control room oriented mobile communications
    • Group oriented mobile communications
    • Interdisciplinary mobile communications
    • Emergency call
    • Paging
  • Mobile command units take over the lead after scaling up
    • Required increase in capacity for mobile communications achieved via direct mode operation or temporary stand-alone systems
conclusions 2
Conclusions (2)
  • Way of working during disasters must be the same as during daily use
    • Co-located control rooms
    • Same technology
  • During disasters public telephone networks (fixed and mobile) are overloaded: a high availability private mobile system is inevitable
slide9
C2000 delivers technology basis
    • TETRA for voice and data
    • Proprietary paging system