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BCB Internship Support Program Business Etiquette Patrick Low, PhD Dilbar Gimranova, MBA, MPhil Irina Kim, MBA, MPhil Training Outline Business etiquette: history, principles and functions Business communication and interaction Business dress Behavior in typical business situations

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bcb internship support program business etiquette

BCB Internship Support ProgramBusiness Etiquette

Patrick Low, PhD

Dilbar Gimranova, MBA, MPhil

Irina Kim, MBA, MPhil

training outline
Training Outline
  • Business etiquette: history, principles and functions
  • Business communication and interaction
  • Business dress
  • Behavior in typical business situations
  • Business presentation – Your unique opportunity
  • Main differences between eastern and western business etiquette
  • Business etiquette and body language
  • Phone conversation
  • “Business food”

MBA Internship Support Team

business etiquette history overview
Business Etiquette: History Overview

Civil Etiquette

Business Etiquette

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MBA Internship Support Team

necessity
Necessity

Functioning

Negative

situations

Mutual

respect

Interpersonal

relations

Business

Etiquette

Confusion

Career

development

Individual’s

recognition

Corporate

culture

MBA Internship Support Team

five principles of business etiquette
Five Principles of Business Etiquette

Absence of

gender differences

Right

moment

Practical

selfishness

Positive

thinking

Predictability

MBA Internship Support Team

five principles of business etiquette6
Five Principles of Business Etiquette
  • The Principal of Practical Selfishness – Performing Your Duties Don’t Get on Others way
  • The Principle of Positive thinking – If you don’t have anything positive or nice to say, the Best is to Be Quite
  • The Principle of Predictability of Behavior in Different Business Situations
  • At workplace there are no men and women, there are status differences
  • The Principle of the Right Moment: Certain Rules at certain time, in certain place, with certain people

MBA Internship Support Team

the truth about communication
The Truth about Communication

MORE

important

WHAT is HEARD

WHAT is SAID

MBA Internship Support Team

building blocks of the 1st impression 60 90 seconds
Building Blocks of the 1st Impression (60-90 seconds)

Verbal = WHAT

Vocal = HOW

Visual

Meaning of 10 words

1 word = 100 sayings

“Silent talk”

  • Greeting
  • Introduction
  • Name of the opponent
  • Your attitude towards meeting
  • Speed
  • Intonation
  • Temper
  • Volume
  • Emphasis/Stress
  • Rhythm
  • Face expression
  • Eye contact
  • Body language
  • Posture
  • Gestures
  • Dress

Rely the most

MBA Internship Support Team

how to ruin the 1st impression
How to Ruin the 1st Impression

Hippy hair

Bad humor

Bad language / Slang

Dirty shoes

Moving eyes

Bad body smell

Touches

MBA Internship Support Team

building impression through hands
Building Impression Through Hands

MBA Internship Support Team

typical business situations
Typical Business Situations
  • Business visit
  • Meeting
  • Behavior with colleagues and subordinates
  • Behavior during party
  • Face expression

MBA Internship Support Team

1st meeting
1st Meeting
  • Introducing yourself
  • Handshake
  • Exchanging business cards

MBA Internship Support Team

success during the 1st meeting
Success During the 1st Meeting

Do it!

The VIP introduces the 1st

Introduce yourself

Avoid “iron hand” & “dead fish” handshake

Pronounce the name, clarify right away

Offer business card

MBA Internship Support Team

behavior with colleagues and subordinates
Behavior with colleagues and subordinates
  • How to critique/ Accept critique
  • How to make complements, demonstrate appreciation / accept complements
  • How to behave during business meeting
  • How to use the cell phone in public places
  • What you should not ask about
  • What are the common acceptable topics

MBA Internship Support Team

be constructive when critique is must
Be Constructive when Critique is must

Appreciation of the

positive aspect of the job

Explanation and teaching

Clearly stated task

MBA Internship Support Team

eye contact
Eye Contact

MAX=10 seconds

Constant

eye contact

NO

eye contact

  • Hostility
  • Summons
  • Pressure
  • Competition
  • Offence
  • Resentment

MBA Internship Support Team

phone call
Phone Call

Appearance

Age

IMAGE

Your VOICE

Gender

Education

Social status

MBA Internship Support Team

behavior during party
Behavior during party

Don’t try to get

everyone’s attention

No boring

faces

Nothing positive,

Don’t talk negative

MBA Internship Support Team

face expression
Face expression

Smile ties face muscles and releases others

EYE CONTACT

SMILE

MBA Internship Support Team

7 differences in civil etiquette and business the rules of
7 differences in civil etiquette and business = the RULEs of

Business car

Business meeting

Elevator

Business tea,

coffee

Doors

Escorting

Giving hand

MBA Internship Support Team

east or west
EAST or WEST

MBA Internship Support Team

business etiquette and body language
Business Etiquette and Body Language
  • Importance of body language
  • Etiquette of gestures
  • Be an observer – success guarantee
  • Secrets of micro moves

MBA Internship Support Team

body language
Body Language

Confidence

Agreement

Readiness

Openness

MBA Internship Support Team

the secrets of micro moves
The secrets of Micro Moves

BE AN OBSERVER

  • Red chicks
  • Movements of face muscles
  • Change in breath
  • Changing smile
  • Eye reaction

MBA Internship Support Team

phone interaction
Phone Interaction

is the biggest problem among conveniences,

and the biggest convenience among problems

Visual anonymity

Ease in control

Time saving

Drama school

Full attention

MBA Internship Support Team

phone conversations
Phone Conversations

Somebody calls – WHO IS THERE?

You call – WHO IS HERE?

GOLDEN MIDDLE

Ending the phone call

MBA Internship Support Team

business phone situation
Business Phone Situation
  • This is not my phone
  • Answering machine – convenient, but…
  • How to record a message
  • How to leave a message
  • Secretary
  • Wait
  • “Chat lover”
  • Annoying

MBA Internship Support Team

when food and business are simultaneous
When Food and Business are Simultaneous
  • The basics: MUST
  • Special foods
  • “Money talk”

MBA Internship Support Team

the money talk
The Money Talk

Lunch mission

Invitation

Reservation

Arrival

Seats

Drinks

Main course

Wine

Service

Desert

Payment

Taking home

MBA Internship Support Team

drinks
Drinks
  • Tea ceremony
  • A cup of coffee
  • Glass of Champaign
  • Cocktail
  • Shot of vodka
  • Buffet

MBA Internship Support Team

slide31

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Business Etiquette

Professional

Attract People

More Clients

Profits

MBA Internship Support Team