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Microsoft Dynamics 365 Customer Service Solutions

Customer Service ensure you high quality interactions, better relationships with your customers, future relationships from leads with customers, transformation in customer experience and better customer satisfaction.

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Microsoft Dynamics 365 Customer Service Solutions

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  1. Microsoft Dynamics 365 Customer Service Solutions Every interaction matters in customer service. Microsoft Dynamics 365 Partners/providers help brands build advocacy and loyalty for their business by creating effortless service experiences through Dynamics 365 Customer Service Solutions. With Unified Service Desk, all your agents easily get immediate access to critical data so they can quickly engage with callers and address questions. Microsoft Dynamics 365 Microsoft Dynamics 365 is the next generation of intelligent business applications that enable your organization to grow, evolve and transform. These applications unify CRM and ERP capabilities with purpose-built applications that work seamlessly together to help manage specific business functions and allow your organization to transform to meet customer needs and capture new opportunities.

  2. Microsoft Dynamics 365 Customer Service Solution Customer Service ensure you high quality interactions, better relationships with your customers, future relationships from leads with customers, transformation in customer experience and better customer satisfaction. Key Capabilities of Customer Service Solutions: OMNI-CHANNEL ENGAGEMENT - Enables end-to-end customer service engagements across all self and assisted service channels, including field servicewhen there is a need for onsite help. A unified platformensures context across channels and engagements,delivering personalized and consistent service with minimalcustomer effort. SELF-SERVICE & COMMUNITIES - Empowers the increasing majority who prefer to find answerson their own through self-service and community options.Provide branded self- service options that deliver consistent,up-to-date answers and personalized information, and acommunity experience to connect with peers and subjectmatter experts.Microsoft Dynamics 365 for Customer Service Every interaction matters in customer service. Wehelp brands build advocacy and loyalty by creatingeffortless service experiences. AGENT ENABLEMENT - Empower agents with a single, unified experience to speedresolution and provide differentiated levels of support. Arole-tailored experience delivered through a single dynamic interface contextually serves up the tools, guidance anddata agents need to provide a more personalized, effectivestandard of service. UNIFIED KNOWLEDGE - Equip customers and frontline staff with a definitive singlesource of truth through unified knowledge. Ensureknowledge is relevant by capturing and publishing

  3. acrossyour content channels while measuring impact andopportunities to grow your knowledge base through richanalytics. SERVICE INTELLIGENCE - Identify trends, anticipate opportunities and gain insightsusing rich analytics. Explore what-if scenarios and forecastoutcomes through interactive charts and powerful datavisualization capabilities. Our solution empowers employeesat every level of the organization to have a positive andmeaningful impact on business outcomes. Key Benefits of Dynamics 365 Customer Service Solution: EARN LOYALTY - Provides personalized, contextual interactions on any device through the self or assisted channel of choice and convenience. EMPOWERS YOUR AGENTS - Provide agents with intuitive access to everything they need to deliver fast, effective service – with tools that are at their fingertips on a single application. HELPS YOU STAY AGILE - Adjust at the pace of business through actionable insights that anticipate the rapidly changing needs of customers and your brand. Save your time, money and frustration by hiring a Microsoft Dynamics 365 trusted Partner!

  4. “Alletec for your business needs” Going by the philosophy of ‘Buy what you can, and build what you must’ – Alletec leverages the world-class platforms like Microsoft Dynamics 365, Microsoft Dynamics NAV (NAVISION), Dynamics AX, Dynamics CRM, SharePoint, Power BI and Microsoft Azure to build leading industry solutions for its customers. With the experience of having helped over 700 customers, from 30+ countries, succeed with their business applications over the past 2 decades, Alletec is amongst the largest and the most prominent Microsoft Dynamics 365 Partners from India. Alletec has built industry solutions for Travel, eCommerce, EPC, Engineer-to-order, Specialty Chemicals, Channel Management, banking & non-banking financial institutions. We have built a Hybrid-Agile methodology for our implementation projects, and provide 24×7 helpdesk support to some customers having multi-country operation. Alletec has proven success with offshore project executions. More than 150 customers from US, Canada, Europe, Africa, APAC, and the Middle East have leveraged Alletec’s offshore model for their project success

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