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Pass Microsoft Dynamics 365 for Customer Service MB2-718 Exam with Guarantee

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Pass Microsoft Dynamics 365 for Customer Service MB2-718 Exam with Guarantee

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  1. IT Certification leaders in simulated test engines & guides Fravo Get Certified & Secure your Future Microsoft Dynamics 365 for Customer Service Exam: MB2-718 Demo Edition

  2. QUESTION: 1 You are a customer service agent that uses Unified Service Desk (USD). You search for a customer. You select a customer record from the search results and open the customer record. How many sessions are created? A. 0 B. 1 C. 2 D. 3 Answer: C QUESTION: 2 You are creating an interactive service hub dashboard. You need to control the display color for data embedded in the chart Which two field types should you configure? Each correct answer presents a complete solution. A. Floating Point Number B. Two Options C. Decimal D. Currency E. Option Set Answer: B, E QUESTION: 3 You configure an organization to use entitlements. No customization has been applied. You need to associate an entitlement with a case record. Which option is displayed in the entitlement lookup field on the case record? A. only active entitlements associated with the case customer B. all active entitlements associated with the customer and contact C. only active entitlements associated with the case contact D. all entitlements associated with the customer and contact Answer: B

  3. QUESTION: 4 Your organization plans to use Voice of the Customer to send surveys to select groups of customers. You need to customize branding colors and logos for the surveys. What should you do? A. Modify Voice of the Customer survey themes. B. Configure system settings. C. Modify Microsoft Dynamics 365 themes. D. Update Voice of the Customer piped data. Answer: A QUESTION: 5 A user named User1 creates a knowledge base article. No other action has been taken. User! must modify the article. You need to direct User1 to the view where the article is displayed. To which view should you direct User1? A. Scheduled Articles B. Unapproved Articles C. Draft Articles D. Inactive Articles Answer: C

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