Human relations skills are important at all levels of activity. 1. At the lowest level, operations, technical skills and hr skills are nearly equal with conceptual skills the least important. 2. At the middle level, middle management, hr skills are the most critical with more emphasis on both technical and conceptual skills. 3. At the highest level, top management, conceptual skills and hr skills are both equally important with technical skills the least important.
Emotional Intelligence can increase just as ones knowledge base can increase. • It helps us accurately perceive, appraise, and express emotions. • It helps us access or generate feelings on demand when they can facilitate understanding or yourself or another person. • It helps us understand emotions and the knowledge that derives from those emotions. • It helps us regulate emotions to promote emotional and intellectual growth.
Intrapersonal Competencies • Self-awareness • Means really knowing yourself (the good, the bad, and the ugly • Managing your emotions • Experiences counts • Having the right skill set • Motivating yourself • What has and has not worked in the past? • What haven’t you tried?
Interpersonal Competencies • Relating well to others through good communication skills • What skills do you have? • Could better communication training and experiences help? • Emotional mentoring (helping others to manage their own emotions, communicate effectively, and solve problems, and ultimately to the best of their abilities) • Who mentored you? • This involves a greater level of intimacy and disclosure
What are emotions?Affective componentBehavioral componentCognitive componentPhysiological component
Ones physiological profile includes • Autonomic nervous system • Fight or Flight • The limbic system • Primitive midbrain response • The cerebral cortex • The executive centers of the brain
One’s physiological response happens in the * Autonomic nervous system
Psychologist know that: • Emotions are universal • Emotions don’t need to be taught • Some emotions (sometimes called temperament) are thought to be inherited • Emotions have both verbal and nonverbal components
Some people are experts at “reading” others emotional states. They include… Emotional Intelligence (EQ) deals with how one handles their/others emotional states. What is your emotional intelligence?