Principles for Partnership

1. Principles for Partnership Foundations for Shared Services

2. Context - exploring shared services • Agreed service values and principles are fundamental to the process • Guiding values / principles • An individually-led service culture • Community based socially inclusive services • Key outcome: provide clarity regarding the service providers role and approach

3. 1 Services are rights based Actively supports service users to know and exercise their rights as full and equal citizens, and as consumers of our services

4. 2 Services are respectful of the right to self-determination Ensures the involvement of service users in all decisions that affect them, providing support for informed decision making, and facilitating service users to exercise control over and direct the supports that they receive

5. 3 Services are person-centred Provides services and supports that are effective in meeting the explicit needs, wishes and choices of each individual service user

6. 4 Services are capacity building Provides opportunities & supports for service users to develop their competencies and independence to the greatest extent possible

7. 5 Services are relationship oriented Supports and sustains natural support networks, ties to family, friends, and neighbours; and the development of new friendships and meaningful relationships

8. 6 Services are socially inclusive Maximises the participation of service users in the ordinary life of the community, and supports active citizenship and the development of valued social roles

9. 7 Services are delivered locally Supports people in the local communities in which they live; where community resources & facilities available to them are located; and where relationships and natural supports are most relevant to the quality of their daily lives

10. 8 Services are contributors to the community Engages actively in the process of community development; contributes to & participates in the sharing of knowledge, expertise, resources and facilities in the community; and addresses issues of common community concern.

11. 9 Services are flexible resourceful and creative Uses existing resources in new and innovative ways and accesses new resources in order to maximise the achievement of service users goals

12. 10 Services are accountable to stakeholders Facilitates external reviews of service quality; demonstrates openness and transparency with key stakeholders with regard to resource utilisation; operates a fair and responsive complaints process; and actively supports the provision of independent advocacy for service users

13. 11 Services are proven value for money Implements financial systems that result in the individualisation of funding for each service user and the accurate measurement of the amount and quality of services received by each individual

14. 12 Services are partnership based Involves service users and their representatives, family members, and organisation staff, in leadership and decision-making at all organisational levels.

15. 13 Services are oriented towards learning & continuous improvement Systematically scans the wider environment and utilises the resources of knowledge, skills and experience in our own and partner organisations to inform and drive a process of continuous improvement in service quality

16. Summary A progression towards services that are individualised, rights based, and empowering; that are person-centred, flexible and accountable; services that energetically promote relationship building and social inclusion – and which are in and of the communities where service users live