Communication
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Communication. Making your needs known!. What is communication?. To share or convey information. Effective communication requires: a sender (encoder) a message (medium) a receiver (decoder). Types of communication. Verbal Written Technical Sign

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Communication

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Communication

Communication

Making your needs known!


What is communication

What is communication?

  • To share or convey information.

  • Effective communication requires:

    a sender (encoder)

    a message (medium)

    a receiver (decoder)


Types of communication

Types of communication

  • Verbal

  • Written

  • Technical

  • Sign

  • Non-verbal

  • Any of these forms can be either expressive or receptive in nature.


Communication requires observation

Communication requires observation

  • Only 20% of receptive communication is verbal. Listening, conversation, interview, debate, lecture & formal presentations.

  • 80% of receptive communication is non verbal. It requires one to notice tone of voice, posture and facial expressions.


Getting what you need

Getting what you need.

  • Use “I” messages:

    1. Observe-describe the facts-”Joe Friday”

    2. Feelings-describe your own feelings

    3. Wants-say what you want, don’t hint!

    4. Intentions- state what you will do and don’t

    obligate others in your plan.


Listening skills

Listening Skills

  • Is the sender expressing facts or feelings?

  • Respond to feelings 1st then facts!

  • Use silence when you do not know what to say.

  • U-huh, mmmm, make encouraging sounds when people share feelings.

  • Focus on the message, not what you are going to say.

  • Use short responses when the sender is sharing something important.

  • Listen twice as much as you speak.

  • Remember the attitude of your heart is always mare important than what you say.


Conflict

CONFLICT

  • Share negative emotions in person, not in an e-mail or letter.

  • Take notice when you feel threatened.

  • Practice making requests of others when you are angry instead of sharing that anger.

  • Repeat the senders EXACT words.

  • Take responsibility for your feelings and avoid blaming others.

  • Wait to cool down before you respond.

  • ALWAYS speak with respect and decorum.


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