Communication
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COMMUNICATION. What is Communication?. The act or process of communicating; fact of being communicated. The imparting or interchange of thoughts, opinions, or information by speech, writing, or signs. Something imparted, interchanged, or transmitted.

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COMMUNICATION

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Communication

COMMUNICATION


What is communication

What is Communication?

  • The actorprocessof communicating; fact of being communicated.

  • The imparting or interchange ofthoughts, opinions, or information by speech, writing, or signs.

  • Something imparted, interchanged, ortransmitted.

  • A document or message imparting news, views, information, etc.


Meaning of communication

Meaning of Communication

  • Communis ------ Latin word

  • Meaning - common for all.

  • To share

  • A common activity


Why communication

Why communication?

  • Express oneself

  • Explain

  • Strengthen mutual sense of commitment

  • Building relationship

  • Satisfy human needs

  • Bridge gap

  • To inform (get & give)


Why communication1

Why communication?

  • To change behavior

  • To get action

  • To ensure understanding

  • To persuade

  • Career enhancement

  • CONDUCIVE ENVIRONMENT


Misunderstanding

MISUNDERSTANDING????


Need purpose of communication

Need/Purpose of Communication

  • Inform

  • Advice

  • Order

  • Motivate

  • Negotiate

  • Persuade

  • Warn

  • Educate

  • Suggest

  • Ask

  • Answer

  • Convey

  • Train

  • Command

  • Counseling

  • Raise morale

  • Appreciate

  • Simply


Common ways of communication

Common ways of communication?

  • Speaking

  • Writing

  • Visual

  • Body language


Communication

  • To send clear message

  • To receive & correctly understand message

  • We use

    • Verbal messages (speak)

    • Para verbal messages (tone, pitch, pace of voice)

    • Non verbal messages (primary)


Features

Features

  • Unavoidable

  • Continuous process

  • Two way traffic

  • Role of perception (use 5 senses)

  • Social process

  • Multipurpose


Role of communication

Role of Communication

  • Foundation for healthy relationship

    • (create & maintain)

  • Strengthen mutual sense of commitment

  • Bridge gap where there is misunderstanding

  • Binding an organization together

    • (formal and informal)


Types of communication

Types of Communication

  • One way and two way

  • Verbal and Non – verbal

  • Formal and Informal

  • Interpersonal and Intrapersonal

  • Mass communication

  • Meta communication (communication barriers)


One way two way communication

One Way & Two Way Communication


Verbal non verbal communication

Verbal & Non verbal Communication


Verbal and non verbal

Verbal and Non - verbal

  • Both oral and written

  • Always accompanied by non verbal communication


Verbal communication

Verbal Communication

Oral

(with people present)

  • Face to face

  • Telephone

  • Interview

  • Group discussion

  • Negotiation

  • Meeting

Written

(with people not present)

  • Letters

  • Notice

  • Memos

  • Report

  • Minutes


Non verbal communication

Non verbal Communication

  • Communicating without words

  • Symbols, Gestures and Facial expressions

  • Independent of verbal communication

  • Involuntary and unconscious

  • Difficult to control

  • “ANYTHING APPEALS TO THE SENSES”


Research on body language

Research on Body Language


Difference between verbal non verbal communication

Difference between verbal & non- verbal communication

  • Use of words

  • Use of language always accompanied by non verbal

  • Voluntary / deliberate

  • Use of symbols

  • Other than the language - (pictures, maps, graphs,….)

  • Independent of verbal communication (red = danger, nodding head,..)

  • Involuntary & unconscious

  • Understanding non verbal helps to improve oral & written communication


Formal and informal communication

Formal and Informal Communication


Formal communication

Formal Communication

  • Upward, Downward and Lateral/ Horizontal

  • Flows through line and authority

  • Recorded /documented

  • Flows in one direction only

  • Genuine and authentic

  • Red tapism/ Bureaucracy

  • Dilutes accuracy


Information communication grapevine

Information Communication(Grapevine)

  • Basically a horizontal communication

  • But doesn’t follow any set patterns

  • Spontaneous

  • Multidirectional

  • No records

  • Very fast

  • Provides vent to employees


Interpersonal or intrapersonal

Interpersonal or Intrapersonal

Interpersonal

  • Two or more persons

  • Group (committee, etc.,)

  • Public meetings

Intrapersonal

  • Internal dialogue within the mind


Meta communication

Meta Communication

  • Implies meaning conveyed by

    • tone of voice

    • choice of words

    • Silence

    • omission


Meta communication1

Meta Communication

  • A message communicated not through words, but along with words.

  • Can be intentional or unintentional

    • “Try to reach the airport, well on time”

    • “Haven’t finished the project yet? Fantastic!!”

  • http://www.slideshare.net/thamaraiselvinagesh/communication-9057524


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