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Drinking water Robin Simpson ISO TC 224

Regional Workshop to disseminate Water Supply and Sanitation Standards of Quality of Service, adapted to LDCs Preparation to the ISO TC 224 Draft Standards test in Africa. WBI/InWEnt/AFWA/NWSC WORKSHOP KAMPALA (UGANDA), JULY 24-27, 2007. Drinking water Robin Simpson ISO TC 224. Standard 24512.

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Drinking water Robin Simpson ISO TC 224

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  1. Regional Workshop to disseminate Water Supply and Sanitation Standards of Quality of Service, adapted to LDCsPreparation to the ISO TC 224 Draft Standards test in Africa. WBI/InWEnt/AFWA/NWSC WORKSHOPKAMPALA (UGANDA), JULY 24-27, 2007

  2. Drinking water Robin Simpson ISO TC 224 WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  3. Standard 24512 Guidelines for the management of drinking water utilities & for the assessment of drinking water services Drafted by WG 3 TC 224 Under the chairmanship of Canada & Malaysia WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  4. Foreword & Intro. • Same as for waste water • Of particular interest: Intro: 0.2 • recognition of cost recovery but not absolute: “while striving to maintain affordable basic access to water services” • 0.3 public or private ownership • Recognition of need for flexibility in developing countries but not an exception WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  5. Drinking water supply services • 0.4 Water utility, regardless of ownership will be ‘public in nature’ & ‘subject to public scrutiny and policy’. • In some places supply may be ‘intermittent but scheduled’ WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  6. 1 Scope - Exclusions • Targets & thresholds • Design & construction • Management structures • Regulation • Contract regulation • Point of delivery to point of use WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  7. So what does it include? • Terminology • Definitions • Management guidelines • Guidelines for objectives, assessment criteria & performance indicators WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  8. 2. Definitions • Same as other standards: • NB: point of delivery to point of use • Relevant authority/responsible body/utility WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  9. 3. Components • Source • Intake & transport • Treatment & residue disposal • Storage, transport & distribution May be intermittent, may be untreated WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  10. 4. Objectives • Protection of public health • Response to users needs and expectations • Provision of services under normal and emergency circumstances • Sustainability of utility • Sustainable development of community • Environmental protection WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  11. 5. Management components • Activities/processes of management • Management of resources • Asset management • Management of customer relations • Management of information • Environmental management • Risk management WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  12. 6. Management guidelines Plan – do - check – act Organisation Planning & construction Operations and maintenance Support activities (purchasing, legal, HR, accounts, labour, outsourcing, information, environmental protection) WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  13. 7.Evaluation Assessment policy Goal & scope of assessment Parties involved in assessment Methodology of assessment Service assessment criteria Resources necessary for assessment Output of assessment & recommendations for use WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  14. 8. Performance indicators PI systems Quality of information Example: protection of public health; water quality testing WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  15. Informative Annexes Annex A common trilingual glossary of terms Annex B Water schemas Annex C Examples of actions furthering objectives Annex D Supplementary guidelines for management Annex E Examples of a) service assessment criteria related to objectives b) PIs related to assessment criteria c) assessment criteria related to service components Annex F confidence limits (common annex) Annex G bibliography WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

  16. Thank you • Robin Simpson TC 224 WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop

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