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ISO/TC 224

ISO/TC 224. Service activities relating to drinking water supply systems and wastewater systems. Chairman : Jean-Luc REDAUD – France Secretariat : AFNOR. ISO/TC 224 New International Standards.

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ISO/TC 224

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  1. ISO/TC 224 Service activities relating to drinking water supply systems and wastewater systems Chairman : Jean-Luc REDAUD – France Secretariat : AFNOR

  2. ISO/TC 224 New International Standards TO PROVIDE GUIDELINES FOR SERVICE ACTIVITIES RELATING TO THE MANAGEMENT OF DRINKING WATER SUPPLY SYSTEMS AND WASTEWATER SEWERAGE SYSTEMSISO/TC 224 standards will be useful for improving governance and quality of services

  3. ISO/TC 224 : a new type ofISO Standards • Guidelines oriented towards performance values involving many “new” stakeholders and not supporting direct certification • complementary to ISO 9001 & 14001 which deal with the quality and environmental management systems in line with the new standards on social responsibilities and corporate behaviour (and not classicalstandards on technical product or test method standards)

  4. ISO standards will help to • improve the dialogue among stakeholders • develop a mutual understanding of responsibilities and tasks • establish objectives locally adapted, complying with mandatory requirements laid down by the relevant authorities • assess the quality of the services provided • monitor the performances of the water utilities for both theinterest of usersand theprotection of the environment

  5. Participation in ISO/TC 224 • 47 countries involved:30 participating countries (P – members) and 17 observing contries (O – members) • 9 international organizationsAfWA, AIDIS, Consumers International, EUREAU, IWA, NORMAPME, UN-DESA WHO, World Bank

  6. Three ISO standards in preparation • ISO 24510Guidelines for the assessment and for the improvement of the service to users (service oriented standard) • ISO 24511 Guidelines for the management of wastewater utilities and for the assessment of wastewaterservices(management oriented) • ISO 24512Guidelines for the management of drinking water utilities and for the assessment of drinking water services(management oriented)

  7. ISO/TC 224 Organisation • WG 1Terminology (AFNOR – France) • WG 2Service to user (AENOR – Spain) • WG 3 Drinking water (SCC – Canada and DSM – Malaysia) • WG 4 Wastewater (ON – Austria and KATS – Republic of Korea) • Ad-hoc group Developing countries (SNIMA – Morocco)

  8. ISO 24510 • 1 Scope • 2 Terms and definitions • 3 Elements of the service relating to users • 4 Objectives for the service • 5 Guidelines for satisfying users’needs and expectations • 6 Assessment criteria for service to users • 7 Assessment of service to users • 8 Performance indicators

  9. ISO 24511/24512 • 1 Scope • 2 Terms and definitions • 3 Components • 4 Objectives for the utility • 5 Management components of a utility • 6 Guidelines for the management of utilities • 7 Assessment of water services • 8 Performance indicators

  10. ISO 24510 Essential components relating to users • Access to water services • Provision of the service 3. Contract management and billing 4. Promoting a good relationship with the users 5. Protection of the environment 6. Safety and emergency management

  11. Components User installation Distribution of drinking water Water Source Intake and transport Treatment (if necessary) ISO 24511 and 24512Components for management

  12. A common terminologyuseful standards to avoid numerous misunderstandings • Utilities / water systems / services • Consumers / users / registered user • Connections : point of delivery / point of use /point of discharge, etc. • Stakeholders : function / status • Guidelines for management / assessment of services

  13. Example of relevant relationships among stakeholders for establishing objectives, assessment criteria and performance indicators RESPONSIBLE BODY takes in account as basis RELEVANT AUTHORITIES set legal requirements USERS express Best practices Expectations recommendations guidelines establishes Other stakeholders OPERATOR objectives • plans the related processes • and activities • may add its own • internal objectives, criteria & PIs Service assessment criteria Performance indicators

  14. Globally relevant standards

  15. implies….a necessary adaptation to developing countries contexts An Ad-hoc group developing countries was set up in 2004, by the TC meeting in Rabat Members : Argentina, Austria, Canada, Germany, France, Malaysia, Morocco, Nigeria, South Africa, United States, Zimbabwe, AIDIS, Consumers International

  16. ISO/TC 224 work schedule:the way behind…. • September 2002 –- ISO/TC 224 1st meeting, Paris (France) • September 2003 – ISO/TC 224 2nd meeting, Ottawa (Canada) • April 2004 – ISO/TC 224 3rd meeting, Daejeon (Korea) • September 2004 – ISO/TC 224 4th meeting, Rabat (Morocco) • October 2005 – ISO/TC 224 5th meeting, Berlin (Germany) • April 2006 to September 2006 – Draft International Standard enquiries (DIS) – open to all ISO member bodies (about 100) > 96 % approval by P-members • November - December 2006 - ISO/TC 224 6th meeting in Punta del Este (Uruguay) )

  17. Monitoring by Water system or water demand

  18. Monitoring by the water system

  19. assessment for the improvment of services DO PLAN management components objectives 4 6 5 processes D criteria ACT activities C 7 outputs PIs assessment 8 E CHECK Number = clause X of standard Letter = annex X X

  20. PIs Systems

  21. IWA framework

  22. ISO 224 andwater demand management policies • ISO24510 – Guidelines for the assessment and for the improvement of the service to users • Implies review of water demand

  23. regulation Concertation system Private companies Design offices ISO 224 Public services Scientists Performanceindicators Reporting-assesment Local authorities Water demand NGOs regulation Relevant authorities Users Regulators

  24. Work schedule 2007 (end) • June/July 2007: Final Draft International Standard Vote (FDIS) • Autumn 2007:ISO/TC final meeting • PUBLICATION of the standards by ISO in English, French, and Spanish versions

  25. Work schedule 2007 -2010 • to maintain an overview of events/activities • Possibly, decisions to launch additional drafts • TS (Technical Specification) or PAS (Publicly Available Specification) within ISO/TC 224 • IWA (International Workshop Agreement) from voluntary stakeholders and on regional basis agreements • End of 2010 : systematic review of ISO 24510, ISO 24511 and ISO 24512

  26. Application en France • Réglementations environnementales et sanitaires- • enquêtes publiques • Rapport annuel maire, des délégataires • Commission consultative des services publics locaux • Liste indicateurs obligatoires

  27. Water demand in France

  28. A necessary adaptation to regional contexts • In Berlin, TC decision to prepare a guide for the application of ISO 24510, 24512, 24512 in developing countries  • Launching of an experimentation/tests in African cities lead by ONEP, France and the World Bank Institute

  29. an experiment for the mediterranean context ?

  30. How to participate in ISO/TC 224 • Contact your national standardisation body or • Contact the secretariat of ISO/TC 224 :Mrs Thomas (email : laurence.thomas@afnor.org)

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