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INFRASTRUCTURE AND BEHAVIOR, KEY SUCCESS OF IMPLEMENTING VOIP IN AN OFFICE ENVIRONMENT

INFRASTRUCTURE AND BEHAVIOR, KEY SUCCESS OF IMPLEMENTING VOIP IN AN OFFICE ENVIRONMENT. VoIP Dahsyat, 22 November 2006 Redi Rindayadi Ahmad Rrindayadi@xl.co.id. TIPS 1: Explore Our Company Most Concern. EFFICIENCY. High. Low. High. PRODUCTIVITY. Low.

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INFRASTRUCTURE AND BEHAVIOR, KEY SUCCESS OF IMPLEMENTING VOIP IN AN OFFICE ENVIRONMENT

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  1. INFRASTRUCTURE AND BEHAVIOR,KEY SUCCESS OF IMPLEMENTING VOIPIN AN OFFICE ENVIRONMENT VoIP Dahsyat, 22 November 2006 Redi Rindayadi Ahmad Rrindayadi@xl.co.id

  2. TIPS 1: Explore Our Company Most Concern EFFICIENCY High Low High PRODUCTIVITY Low

  3. TIPS 2: Explore Our Company Call Behavior Fixed Mobile Internal External

  4. TIPS 2: Explore Our Company Call Behavior • Accepted Voice Quality • TDM Phone vs IP Phone • Own Maintenance vs Outsource

  5. TIPS 3: Explore Most Suitable VoIP Design Collaboration IP IVR, IP AAApps Engine Intelligent Contact Manager ICM Applications Voice Mail, UMS Video Voice Portal Call Processing Call Processing GK Directory Leased Line PSTN IP Network Infrastructure Clients IP SoftPhone

  6. Corporate Internet Service Corporate VoIP MPLS (VPN-IP) XL Corporate Data Product Leased Line (VoIP PABX, VW, Hosted PBX) Mobile Access (GPRS, 3G, WiFi,BWA)

  7. ACEH LEGEND : MICROWAVE CONNECTION MDN FIBER OPTIC TRK SUBMARINE CABLE MAL SGP MND VSAT NETWORK SANGATA BTM SMR GTRLO PTK TOWALI PDG BPN PK PNG PALU JMB PLB BJM Tj.Pandan LPG UJP JKT CRB BOLU-BOLU SMG ANY SBY BDG PWK JGJ SLO DPS SGC PUGER KAWINDA XL at a glance Network Infrastructure XL Network Infrastructure - Fiber Optic and ring topology makes High availability backbone Network

  8. Branch A Hosted PBX PBX / IP PBX PBX / IP PBX PBX / IP PBX Headquarter Headquarter Branch …n Hosted PBX Own Managed PBX Hosted PBX Branch A Branch ..n • High cost of PBX investment and maintenance • Separated PBX System of each office • High cost of internal communication • HQ to Branch • Branch to Branch • No PBX investment, reduce maintenance cost • Integrated PBX System of the offices (Integrated Corporate Telecommunication System) • No Cost of internal communication • Free HQ to Branch call • Free Branch to Branch call

  9. XL Broadband Internet Services Key Propositioning of Hosted PBX • Ability to deliver Hosted PBX service Nationwide even Worldwide through XL MPLS Network and NNI (partner) • More cost reduction. Reduce NOT ONLY in the number of elements to purchase, deploy, and manage PBX but ALSO reduce usage cost by getting the benefit of XL VoIP and XL GSM PABX Services • Wide range of service: Convergence Service of Data (Private and Public/Internet), Fixed and Mobile Voice • Most interoperable system: wide range of CPE (minimize investment) XL Hosted PBX Services Bundling w/ XL Products Corporate XL MPLS Network XL VoIP XL GSM XL Hosted System

  10. TIPS 4: Explore Other Services • Ensure VoIP is the most appropriate solution • Estimate Cost based on the design • Most comfortable to use ?? (User Behavior)

  11. XL Corporate Voice Services(Based on Outbound call from office) Fixed Mobile GSM PABX Hosted PABX (SIP Services) Internal Office Zone VoIP PABX External VoIP Wireless

  12. Positioning of XL Corporate Voice Services(to PSTN) Fixed Mobile LD 3 Hosted PABX GSM PABX LD 2 Internal LD 1 Office Zone Local LD 3 VoIP PABX and VoIP Wireless External LD 2 LD 1 Local

  13. LEASED LINE XL Solution GSM-PABX Integration What Is GSM PABX Integrations? Integrated products between GSM Network and PABX Communication System that it means the GSM cellular phones are connected to corporate PABX infrastructure • No investment needed • Reduce telecommunication cost up to 30% • Flat rate (Rp. 450,-/min) for call from PABX/HP to XL's number in anywhere (SLJJ)

  14. C U G Who We Are Office Zone GSM PABX XL Infrastructure SMS Broadcast GPRS GSM Product Push Mail M 2 M Mobile App Non-GSM Product VTS Cost Reduction Simulation 22% Saving

  15. C U G Who We Are Office Zone GSM PABX XL Infrastructure SMS Broadcast GPRS GSM Product Push Mail M 2 M Mobile App Non-GSM Product VTS Cost Reduction Simulation 29% Saving

  16. Local Local Adjacent Adjacent Others Others XL Solution Office Zone ??? Get free per minute tariff from registered cellular to registered cellular in specific Office area (applied only forHP to HP or PABX to HP (with ranging numbering for HP)and not applied toHP to PABX Rp. 0/min Rp. B/min • No investment needed • Reduce telecommunication cost 30-50% • Rp. 0,- rate for call from PABX/HP in Office Zone to XL's number in anywhere (SLJJ) Note: Area / Network survey is mandatory for product delivery

  17. XL Solution VoIP Wireless ??? VoIP PBX Wireless Network CO Trunk (RJ 11) Existing PABX Network Wireless Box Managed by Customer Managed by XL • Standard Package : • Start with 2 voice lines (2 boxes) to 8 voice line per corporate location. • Wireless Box will be provided by XL. • Outgoing Call (Voice) to 01000 only. • Services • VoIP Call to: • PSTN; Domestic (mainly Long Distance Call) and • International Call. • Mobile; Domestic and International Call. • No Incoming Call • Need PIC (Person In Charge) as customer representative • Requirement at customer : • Need RJ11 port / CO trunk PABX with DTMF signaling (Dial Tone Multi Frequency) • Space for Equipment and Antenna (antenna will be placed outdoor if technically needed) • Power

  18. Conclusion • VoIP may be an appropriate solution to decrease corporate telecommunication cost • Must have a clear benefit (Efficiency and or Productivity) to Implement VoIP in an office environment (Corporate Private Network) • IT Department (or department which responsible to deploy IT support) should have capability to highlight the non technical benefit deeply explore its corporate need

  19. Who We Are Business Solutions, We offer solutions … XL Infrastructure • Further Detail, please contact: • Business_Solutions@xl.co.id • rrindayadi@xl.co.id GSM Product Thank you Non-GSM Product

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