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Ingram Micro | Professional Services SCORE Profitability with IM Link. John Redman Manager of Professional Services Operations August 9, 2013. Agenda. Introduction to IM Link About SCORE What’s in it for ME ? Professional Services programs IM Link Resources.

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Ingram micro professional services score profitability with im link

Ingram Micro | Professional ServicesSCORE Profitability with IM Link

John Redman

Manager of Professional Services OperationsAugust 9, 2013


Agenda
Agenda

  • Introduction to IM Link

  • About SCORE

  • What’s in it for ME?

  • Professional Services programs

  • IM Link Resources


Im link your connection to services
IM Link – Your Connection to Services

VAR  Resellers MSP Vendors

customers

IMLink Interface

IM Professional Services

services

Support

Manage

Implement

Plan

Benchmarking Assessment Planning Strategy Design Certification Pre-Sales Tech Support

Benchmarking Warranty Asset Disposition Break-Fix Hardware Support  Software Support Business Recovery Training/Certification Recycling-Remarketing

Benchmarking  Administration Asset Management Systems Management Performance Tuning Production Control Back-up and Archiving Replication Help Desk Remote Infrastructure Management Relocation

Benchmarking Installation Configuration Tuning Testing System Integration H/W-S/W Upgrades Application Development S/W Customization Migration

service

providers

<IMLink>

IM Reseller Partner Network  IM Vendors Partner Network  Staffing Partners


Www ingrammicrolink com
www.IngramMicroLink.com


Score professional services
SCORE Professional Services

  • Extend Technical Competency

  • Bundle Product and Services

    S kuable

    C ustomizable

    O nsite

    R emote

    E xpert


Score professional services skuable customizable onsite remote expert
SCOREProfessional ServicesSkuable | Customizable | Onsite | Remote | Expert

  • Leverage IM Link

  • Non-member engagements

  • Partnering with category experts

  • Revenue and margin opportunities

  • Project Opportunity

  • Let us help you grow

  • Large to small jobs

  • Customizable

  • Extend Your Bench

  • Geographic reach: Nationwide and International coverage

  • Technical skill set: Top in class certified engineers

  • SKU’d Services

  • Citrix  Websense  VMware  McAfee  Virtualization  Digital Signage System Integration  Application Development


Score professional services1
SCORE Professional Services

Category and Vendor Specific Solutions

  • Predefined and Customizable Scopes of Work

  • Completed within contractually protected environment

  • Augment current capabilities

  • Serve all of your customer’s needs


Score system integration services
SCORE System Integration Services

Cloud Computing Solutions

Predefined and Customizable Scopes of Work

Completed within contractually protected environment

Deliver the full solution to your customer

Vendor Specific Solutions

Compliment Cloud Services Sales

Trusted and Experienced Providers

Timely and Complete delivery

Implementation and Post-Sales Support


Leverage im link to build margin
Leverage IM Link to Build Margin

Solution: BC/DR

Cloud Services

  • Amazon ▫ Axcient▫ CA▫ Rackspace ▫ Symantec▫ Vault Logix

Managed Services

  • Help Desk ▫ Remote Device Monitoring ▫ Backup Administration

IM Link Pro Services

  • Assessment ▫ Business Continuity Planning ▫ Installation ▫ Integration



Ingram micro professional services
Ingram Micro Professional Services

IM Link

IM brokered solution provider network

Standard hourly rates for labor services

  • SCOREProfessional Services

    • Category and Vendor Specific Services

    • SKU’d and Customizable SOW’s

3rd Party Warranty Services

Private label product protection

Variety of Coverage Options

IT Staffing Services

Permanent or temporary positions

Flexible Staff Augmentation Solutions

Remote System Admin Services

Save a truck roll

Outsource support and development

IT Asset Disposition Services

Secure and responsible disposal

Removes liabilityfor information

System Integration Services

Compliment Cloud Services sales

Customizable to end-user environments

Ingram Micro Training Academy

Classroom or Online – guaranteed to run

Can be resold to end users


Getting linked up with im link
Getting Linked Up with IM Link

For access to IM Link…

www.ingrammicrolink.com

Sales and Support Assistance…

[email protected] | (800) 456-8000 x67247 | x66686 | x66492

To become an IM Link Service Provider…

[email protected] | (800) 456-8000 ext 66686 | (800) 235-4128

Follow us:

Ingram Micro Professional Services @IMProServices

[email protected] | x67014 @johnredman3


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