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Ingram Micro Services Network (IMSN) Mission Statement

Ingram Micro Services Network (IMSN) Mission Statement To provide the infrastructure, operations, processes and quality assurance critical for delivering world-class, business-grade professional services for a broad spectrum of technical capabilities Global Computers Value Added Offering

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Ingram Micro Services Network (IMSN) Mission Statement

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  1. Ingram Micro Services Network (IMSN) Mission Statement To provide the infrastructure, operations, processes and quality assurance critical for delivering world-class, business-grade professional services for a broad spectrum of technical capabilities

  2. Global Computers Value Added Offering • Ability to offer a broad range of technical capabilities and diverse leading-edge technology solutions • Ability to rapidly deploy technical experts throughout North American, through a single point of contact • Maximize ROI for your technology solutions • Backed by a service provider network of more than 850 qualified organizations, through the IMSN • Enhanced customer support capabilities • [MORE FROM Global Computers]

  3. What is the Ingram Micro Services Network (IMSN)? North American field & professional IT services delivery organization Offers pre-and post-sales break/fix, professional and consultative IT services Designs, deploys and supports hardware and software products across diverse technology sets Secure and trusted partners, backed by a Fortune 100 company High quality delivery assurance

  4. What Sets the IMSN Apart? • Unique solution-provider-delivered service model IMSN utilizes the best solution providers in local markets rather than relying on independent subcontracted technicians Our partners: • Have invested in infrastructure and training • Understand the importance of building and maintaining customer relationships • Are experts on the needs of small to midsize businesses • Have experience in vertical and local markets

  5. What Sets the IMSN Apart? cont... • Focus on quality • Professional, business-grade solution providers — not “hired guns” • SLA-driven model • Quality and compliance subcommittees • End-user customer satisfaction surveys

  6. What Sets the IMSN Apart? Cont… • High standard of support on end-to-end solutions, including: • Professional services • Technology services • Project management and deployment • Industry-leading technology expertise and service capabilities • Not simply desktop and peripherals break/fix services • Pre- and post-sales professional and consultative services • Partners sell and support leading-edge technology solutions

  7. IMSN Member Reach

  8. Service Partner Capabilities • Extensive Vertical Technology Solutions • Security and vulnerability assessment services • Enterprise storage/document management • Wireless/mobility • Networking, VoIP, IP surveillance • AIDC/POS/RFID • Digital signage • Disaster recovery/business continuity • Virtualization

  9. Service Partner Capabilities cont.. • Extensive Manufacturer Experience • Hewlett-Packard, IBM, EMC • Microsoft, Cisco Systems, Juniper Networks • WatchGuard Technologies, SonicWall, CheckPoint Software Technologies, McAfee, Trend Micro, Symantec / VERITAS • Nortel Networks, Polycom, 3Com, Enterasys Networks • Xerox, Brother, Canon, Fujitsu

  10. Service Partner Capabilities cont… • Business and IT Lifecycle Services - Products and services that solve complex and evolving business needs: • Technology lifecycle services • Enterprise networked storage • Server consolidation and migration services • Networking infrastructure design and support • Data center design • Security services and consulting • IT consolidation, TCO and ROI • Secure remote office and virtual networking (VPN and Citrix Systems) • Business continuance and disaster recovery • Converging technologies

  11. Quality Satisfaction Metrics • Customer-satisfaction calls placed on all incidents within 72 hours of completion • Partners are measured on response time, technical capability, professionalism and communication • All members must maintain a minimum satisfaction rating of 4.5 (on a 1-5 scale) • Members who fall below 4.5 are reviewed by a compliance team • IMSN consistently scores on par with or above the national average satisfaction rating • IMSN is also benchmarked against nationwide service providers through Service 800, a CompTIA affiliate

  12. IMSN and VAR Name: Exceeding Customer Expectations • “Insert some quotes from your (VAR’s) end customers” • “Quotes from end users who have used IMSN” • “How end customers have benefited from the IMSN”

  13. Partner Smart.™

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