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Ingram Micro | Professional Services Ingram Micro 3 rd Party Warranties Build Customer Loyalty with Warranty Services

Ingram Micro | Professional Services Ingram Micro 3 rd Party Warranties Build Customer Loyalty with Warranty Services. John Redman Manager of Professional Services Operations September 27, 2013. Agenda. Introduction to 3 rd Party Warranties Why Offer 3 rd Party Warranty Services

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Ingram Micro | Professional Services Ingram Micro 3 rd Party Warranties Build Customer Loyalty with Warranty Services

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  1. Ingram Micro | Professional ServicesIngram Micro 3rd Party WarrantiesBuild Customer Loyalty with Warranty Services John Redman Manager of Professional Services OperationsSeptember 27, 2013

  2. Agenda • Introduction to 3rd Party Warranties • Why Offer 3rd Party Warranty Services • Options • Profitability potential • The Pitch • Introduction to IM Link • IM Link Resources

  3. 3rd Party Warranty Services Product Protection Plans Protect customer’s equipment Protection beyond Manufacturer’s Warranty 24x7Support Support full lifecycle of customer’s assets More than just insurance

  4. Why Offer Extended Service Coverage Future customer loyalty Peace of mind on protected investments Minimize down time when failure does occur Increased revenue and margin opportunities 2 out of 10 will purchase just by being asked Cost of Supporting damaged and dead inventory Stay competitive Who else is speaking to your customers? Are your competitors including this as a service?

  5. 3rd Party Warranty Services Coverage Options Standard Service (3-5 business days) Next Business Day 1 year, 3 year, 4 year, 5 year plans Customer Benefits Peace of mind on protected Investments Minimize down time during failure Availability and Accessibility Service Options Repair or Replace Accidental Damage from Handling (ADH) • Partner Benefits • Stay focused on future sales • Revenue and Margin opportunities • Reduced Costs (Support / inventory) • Stay Competitive • Increase customer loyalty • Vendor Agnostic Category Options • Electronics • Whitebox Computers / Whitebox Servers • Desktops / Notebooks / Tablets / Servers

  6. Profitability Potential 25 laptops being purchased Other Considerations: Competitor Offerings On-call / After Hours Support Opportunity Cost Customer Loyalty Single Source Solution Provider

  7. The Pitch Questions to Ask your End-User What happens if your device goes down? When do you expect to refresh this product? Are you looking for peace of mind? What other purchases have Extended Service Protection? Automobiles, Appliances, Other Electronics, Jewelry, etc. 2 out of 10 Customer will purchase Extended Service Plans just from being asked

  8. www.IngramMicroLink.com

  9. Professional Services – IM Link VAR  Resellers MSP Vendors customers IMLink Interface IM Professional Services services Support Manage Implement Plan Benchmarking Assessment Planning Strategy Design Certification Pre-Sales Tech Support Benchmarking Warranty Asset Disposition Break-Fix Hardware Support  Software Support Business Recovery Training/Certification Recycling-Remarketing Benchmarking  Administration Asset Management Systems Management Performance Tuning Production Control Back-up and Archiving Replication Help Desk Remote Infrastructure Management Relocation Benchmarking Installation Configuration Tuning Testing System Integration H/W-S/W Upgrades Application Development S/W Customization Migration service providers <IMLink> IM Reseller Partner Network  IM Vendors Partner Network  Staffing Partners

  10. Ingram Micro Professional Services IM Link IM brokered solution provider network Standard hourly rates for labor services • SCORE Professional Services • Category and Vendor Specific Services • SKU’d and Customizable SOW’s 3rd Party Warranty Services Private label product protection Variety of Coverage Options IT Staffing Services Permanent or temporary positions Flexible Staff Augmentation Solutions Remote System Admin Services Save a truck roll Outsource support and development IT Asset Disposition Services Secure and responsible disposal Removes liabilityfor information System Integration Services Compliment Cloud Services sales Customizable to end-user environments Ingram Micro Training Academy Classroom or Online – guaranteed to run Can be resold to end users

  11. Questions?

  12. Getting Linked Up with IM Link For submitting requests through IM Link… www.ingrammicrolink.com Sales and Support Assistance… ProServices@ingrammicro.com | (800) 456-8000 x67247 | x66686 | x66492 To become an IM Link Service Provider… IMLink@ingrammicro.com | (800) 456-8000 ext 66686 | (800) 235-4128 Follow us: Ingram Micro Professional Services @IMProServices John.Redman@IngramMicro.com | x67014 @johnredman3

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