1 / 12

IT’S A HIGH TECH WORLD Information Technology Division Kimberly Westberry, Director

IT’S A HIGH TECH WORLD Information Technology Division Kimberly Westberry, Director Citizens Academy September 3, 2013. Agenda. Welcome and Introduction. “Around the Clock Care” - Data Center Operations “Keeping Track of the Bad Guys” - Criminal Justice Information System

tobias
Download Presentation

IT’S A HIGH TECH WORLD Information Technology Division Kimberly Westberry, Director

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. IT’S A HIGH TECH WORLD Information Technology Division Kimberly Westberry, Director Citizens Academy September 3, 2013

  2. Agenda • Welcome and Introduction • “Around the Clock Care” - Data Center Operations • “Keeping Track of the Bad Guys” - Criminal Justice Information System • “Taking It to the Street” – GIS and Mobile Computing • “A Day In the Life of an IT Tech” - Troubleshooting Problems • “Viruses, Worms, and Other Bugs” – Security • The IT Movie! • Breakout Sessions • Wrap Up

  3. Information Technology Division Mission Statement To provide Volusia County agencies with a secure and reliable information technology and communications infrastructure along with the IT products, services, and knowledge necessary to streamline operations and deliver the highest quality customer service.

  4. Information Technology Division Vision • Customers are highly satisfied • Data is available at any time and from any location • Information Technology employees are passionate, committed • people that carry the fire and love for their jobs • Information Technology is recognized in the industry as a world-class • organization

  5. Information Technology Division Guiding Principles • Information Technology will: • provide professional and high quality services • purchase software rather than develop it where appropriate • implement leading edge technology • deliver what's promised when it's promised • conduct business in a legal, moral, and ethical manner • provide employees with opportunities to develop skills and • abilities • develop relationships of trust, respect, and teamwork between • IT staff and user partners

  6. Information Technology Division Snapshot The Information Technology Division: • manages a complex and diverse set of technologies and applications • to support all facets of County business • provides complete IT services to County Council and County • departments • provides various IT services to County Elected Offices and several • outside agencies, including Clerk of Court, Court Services, Judicial, • State Attorney, and Public Defender

  7. Information Technology Division LARGE…COMPLEX…DIVERSE OPERATION Supporting a network of 130+ sites across 1,200 square miles PCs and Mobile Devices - 2,200+ PCs - 50+ Smartphone Devices - 463 air cards 100+ Application Systems - Finance/Human Resource - Growth and Resource Management - Geographic Information System - Criminal Justice Information System Telephone System - 1 main and 53 remote telephone switches - 3,300 telephone handsets 800 MHz Public Safety Radio System - 12 300 ft. radio system towers - 180 transmit/receive amplifiers - Over 8,275 radios used by all city and county first responders 24 x 7 x 365 Data Center and Help Desk - 300+ servers - 409+ trillion pieces of data - Oracle and MS SQL database management systems … WHERE THE ONLY CONSTANT IS CHANGE

  8. Information Technology Modernization Program Multi-year initiative wrapping up Transitioned to easy to use, web-based systems that utilize new technologies • Builds infrastructure to support modern systems • Replaces antiquated mainframe business systems • Adds new systems that automate many manual processes • Expands e-services with interactive web applications • Replaces aging telephone and voice mail systems • Upgrades 800 MHz public safety radio system

  9. Information Technology Division “DOING MORE WITH LESS” • FY 2012/13 Adopted Budget $ 6,562,269 • Authorized Positions 80 • realigned reporting structure and clerical support to reduce • management and clerical head count by 5 positions • using contract workers to augment technical staff allowing • analyst and technician positions to remain vacant; • will right-size number of permanent staff as economy improves • Total number of filled positions 65 • Completed Work Orders 27,655 • down 1.9% from FY 2011/12 • down 18% from total authorized positions • work orders completed in 2012

  10. Information Technology Division Challenges • Providing system stability, reliability, and availability amidst ever • changing technology • Maintaining an environment that is open for public access but secure • from hackers • Keeping staff technical skills current with limited training dollars • Satisfying increasing demand for service with declining headcount

  11. Information Technology Division Organizational Structure Administration Auth: 3, Filled: 3 Technical Services Auth: 35, Filled: 30 Application Services Auth: 23, Filled: 19 Communication Services Auth: 19, Filled: 13 Business Information Systems PC and Mobile Support 800 MHz Radio System Criminal Justice Information System Server and Database Management Voice and Data Network Management Geographic Information System Data Center Operations Switchboard Operations Support Desk

More Related