Dispatch – EMS Best Practices Survey

Dispatch – EMS Best Practices Survey Thank you to all who were able to participate! 16 respondents, which includes State Radio

Discussion From Dispatch Centers What are needs of PSAPs? What direction do we want to take? From EMS perspective What would be nice to have. DOH DEMST What’s reasonable and realistic for both EMS and Dispatch Centers

Paging Question 3

Status Checks Does Dispatch do status checks while an Ambulance is on scene? Check all that apply. Question 5

Factors contributing to routinely not doing status checks. What other factors contribute to not having safety checks routinely performed by dispatch? Check all that apply. Question 6

Address and/or common sense directions Are the address and/or common sense directions provided to Ambulance Services either during the page or shortly thereafter? Check all that apply. Question 7

Pre-arrival instructions Question 8

Reporting Service anomalies ND Administrative Code requires that Ambulance Services be enroute to calls within 10 minutes 90% of the time. If there are Ambulance Services routinely not able to meet this goal, would you be willing to fill out the online form to help identify which Ambulance Services need assistance in gaining compliance with this standard? Question 13

Sending ALS with BLS calls for trauma criteria Although it’s not required, does Dispatch have a policy to automatically send ALS with BLS if one of the previously mentioned critical criteria is met? * Question 14, 15

EMD trained Dispatchers * One provided comment that there are 3 new dispatchers that need to go to training. Question 16

EMD – Dispatch stay on phone after page Question 17

Quality Assurance Is someone reviewing medical dispatch instructions provided by Dispatch to ensure they’re appropriate for signs and symptoms described and/or do you have a formal Quality Assurance Program? Question 19

Quality Assurance Comments Please describe what quality assurance program or method you are using. Question 20

Review of EMD cards in between updates Does your Medical Director review the EMD cards periodically in between published updates? Question 21

Notification if primary paging system goes down Question 22

Identification of needs / ideas Question 31, 32

Collection of time data as required Question 23

Collection of time data for EMS Question 24, 25

Meetings with Ambulance Services Question 29

Dispatch – EMS Best Practices Survey