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EFFECTIVE AND ACTIVE LISTENING

EFFECTIVE AND ACTIVE LISTENING. Effective listening is listening to the words of the speaker and the meaning of the words

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EFFECTIVE AND ACTIVE LISTENING

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  1. EFFECTIVE AND ACTIVE LISTENING • Effective listening is listening to the words of the speaker and the meaning of the words • Active listening is a process in which the listener takes active responsibility to understand the content and feeling of what is being said and then checks with the speaker to see if he/she heard what the speaker intended to communicate Viewgraph #7-1

  2. ELEMENTS OF EFFECTIVE & ACTIVE LISTENING • Content • Feelings • Process • Clarification Viewgraph #7-2

  3. ACTIVE LISTENING SKILLS • Check attitude and atmosphere • Keep the channel open and avoid short circuits • Listening requires response from the listener • Keep the door open Viewgraph #7-3

  4. METHODS TO TEST UNDERSTANDING • Parroting • Paraphrasing • Clarifying Viewgraph #7-4

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