Active Listening
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Active Listening. Listening. Listening is the process of receiving , interpreting , and reacting to a message received from a speaker. Active Listening. You listen with your mind, heart, and imagination

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Active Listening

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Active listening

Active Listening

Active listening


Listening is the process of receiving, interpreting, and reacting to a message received from a speaker

Active listening

Active Listening

  • You listen with your mind, heart, and imagination

  • Hearing and Listening are not the same. Hearing is a physical act. Listening is a cognitive act.

  • We speak @ 125-130 wpm, but listen and comprehend @ 600 wpm (almost 4 times faster)

Active listening

Effective Listening

  • Listening for full meaning without making premature judgments or interpretations

  • Total concentration

  • Summing up and integration

Effective listening involves

Active listening

Passive Listening

  • react to the message

  • exhibit either verbal or non-verbal responses

  • participate actively in the communication process

Passive listening is equivalent to hearing. Passive listeners do not

Active listening




Asking questions

Exhibit non-verbal responses

Need not necessarily comprehend/paraphrase

No questions

No non-verbal signals

Active versus Passive Listening

Active listening

Passive listening

Active listening







Process of Listening

Active listening


  • Appreciative: for pleasure, enjoyment

  • Empathetic: to provide emotional support

  • Comprehensive: to understand the message

  • Critical to evaluate for accepting or rejecting

There are various types of listening:

Active listening


  • generate ideas

  • inform

  • question and test assumptions as well as evidence

  • Inspire

  • Improve our communication

The purpose of listening is to

Active listening

Effective Active Listening





Willingness to take Responsibility

Active listening


  • Thinking speed

  • Prejudices against the speaker

  • Premature evaluation

  • Speaker’s delivery style

  • External distractions

  • Inappropriate/difficulty language

The following are barriers to effective listening:

Active listening


  • Make eye contact

  • Exhibit affirmative nods and appropriate facial expressions

  • Avoid distracting actions or gestures

  • Ask questions

  • Paraphrase (extract main points)

  • Avoid interrupting

The following are strategies to effective listening:

Active listening

Strategies (…contd)

  • Make smooth transitions between roles of speaker and listener

  • Avoid prejudgment

  • Watch for signals

  • Make notes

Active listening



  • Obtaining useful information (to make accurate decision)

  • Enabling the speaker to get feedback

  • Enhancing the effectiveness of communication

  • Increasing accuracy

  • Understanding others

Effective listening techniques help in

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