Federal KMWG Change Management Action Group Creating Sense of Urgency for KM in Govt.*

1. Federal KMWG Change Management Action GroupCreating Sense of Urgency for KM in Govt.* • Kotter: examine situational realities; identify crises & opportunities • Crises • Extreme budgetary pressures for foreseeable future to do more with less money • Unprecedented drain on Treasury from economic crisis => urgent needs to cut expenditures and to reduce deficits will stress all agency budgets • Demonstrate effective management of stimulus funding surge…. or else…! • Drain on institutional memory in agencies due to generational retirements • Not just losing facts & procedures, but perspective, context & lessons learned • Current methods such as exit interviews are woefully inadequate • Information sharing – homeland security: preventing attacks, improving preparedness • Opportunities • Not feasible to address problems on ad hoc, agency-specific basis • Productivity, Knowledge Retention, Innovation, Error reduction/avoidance • Minimize inefficiencies for “reinventing the wheel” both intra- and inter-agency • Minimize time/cost of search (for relevant expertise & solutions) • Frame business case for Federal-scale adoption of KM Center of Excellence • Economics of centralized repository & skill set, product & process reviews, COP • KM ROI: success stories (anecdotal) & quantifiable cost-benefits *Phase 1 of Dr. John Kotter’s process model for change management Source: Richard Adler, DecisionPath