1 / 58

End-User Equipment & Services Blueprint Organization

End-User Equipment & Services Blueprint Organization. FINAL VERSION 3.0.1 April 16, 2009. * IDSE MEO, SOI and VITA Support Group’s are out-of-scope under seat management; FTE’s are excluded from the blueprint FTE count (1286). End-User Equipment & Services. 1.0 End User Equipment & Services

shana
Download Presentation

End-User Equipment & Services Blueprint Organization

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. End-User Equipment & Services Blueprint Organization FINAL VERSION 3.0.1 April 16, 2009

  2. * IDSE MEO, SOI and VITA Support Group’s are out-of-scope under seat management; FTE’s are excluded from the blueprint FTE count (1286)

  3. End-User Equipment & Services 1.0 End User Equipment & Services ACIO POD- NC/DCA Total FTE Count: 1,373 FTE: 3 (1) ACIO ES-340 (1) GS-343-15 (1) GS-301-12 (1) Deputy ACIO ES-340 (1) GS-343-14 (1) GS-318-10 2.0 Deputy ACIO POD- NC/DCA FTE: 3 3.0 Customer Service Support POD- NC/DCA Total FTE: 962 4.0 Operations Service Support POD- NC/DCA Total FTE: 223 5.0 Business Services & Management POD- NC/DCA Total FTE: 182 * IDSE MEO, SOI and VITA Support Group’s are out-of-scope under seat management; FTE’s are excluded from the blueprint FTE count (1286)

  4. Customer Service Support 3.0 Customer Service Support POD- NC/DCA Total FTE: 962 FTE: 3 (1) ES-340-00 (1) GS-343-14 (1) GS-318-9 3.1 Southeast Customer Service Support Center POD- Chamblee, GA Total FTE: 104 3.3 Northeast Customer Service Support Center POD- Philadelphia, PA Total FTE: 166 3.5 Southwest Customer Service Support Center POD- Austin,TX Total FTE: 142 3.6 Headquarters Customer Service Support Center POD- NC/DCA Total FTE: 83 3.8 Solution Design & Development POD- Chamblee, GA Total FTE: 60 3.2 Western Customer Service Support Center POD- Fresno, CA Total FTE: 172 3.4 Midwest Customer Service Support Center POD- Covington, KY Total FTE: 154 3.7 Operational Planning & Control Center POD- Laguna Niguel, CA/Holtsville, NY Total FTE: 78 3.7.1* IDSE Total FTE: 61 (1) IR-340-01@ Laguna, CA (2) GS-343-14 @ Laguna,CA (1) GS-343-14 @ Holtsville,NY (1) GS-343-13 @ Laguna, CA (1) GS-2210-13 @ Laguna, CA (5) GS-2210-12 @ Laguna, CA (4) GS-2210-12 @ Holtsville,NY (1) GS-2210-11 @ Laguna, CA (1) GS-2210-11 @ Holtsville,NY 3.2.12* SOI Development & Maintenance POD- Ogden, UT FTE: 19 *Grayed boxes are out of scope

  5. Customer Service Support - IDSE 3.7.1 IDSE* POD- Memphis. TN FTE: 4 (1) Program Mgr IR-340-06 (1) Technical Writer GS-1083-7 (1) IT Specialist GS-2210-12 (1) Secretary GS-318-5 3.7.1.2– 3.7.1.11* CDMC FTE- 50 3.7.1.1* Quality Support Ctr POD- Memphis, TN FTE- 7 (10) Sup Computer Asst IR-335-9* (40) Computer Asst GS-335-7* (22) Temp. Comp Asst GS-335-07** (1) Sup Computer Asst IR-335-07 (6) Computer Asst GS-335-9 • *POD Locations • 3.7.1.2 - Atlanta, GA • 3.7.1.3 - Andover, MA • 3.7.1.4 - Austin, TX • 3.7.1.5 - Holtsville, NY • 3.7.1.6 - Covington, KY • 3.7.1.7 - Fresno, CA • 3.7.1.8 - Kansas City, MO • 3.7.1.9 - Memphis, TN • 3.7.1.10 - Ogden, UT • 3.7.1.11 - Philadelphia, PA *Grayed boxes are out of scope ** Per Qualified Adjustment Request 15 (QAR), dated June 15, 2007, IDSE requested and were given approval to fill 22 TEMP GS-335-07 through 2010

  6. Customer Service Support Southeast Customer Service Support Center 3.1 Southeast Customer Service Support Center POD- Chamblee, GA Total FTE: 104 FTE: 5 (1) IR-340-01 (1) GS-343-14 (1) GS-343-14 (Atlanta) (1) GS-343-13 (1) GS-344-07 3.1.5, 3.1.6, 3.1.7 Service Desk1 FTE: 46 3.1.1 Atlanta Deskside Group FTE: 13 3.1.2 Chamblee Deskside Group FTE: 14 3.1.3 Jacksonville Deskside Group FTE: 12 3.1.4 Memphis Deskside Group FTE: 14 (1) IR-2210-05 (1) GS-2210-12 (8) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (9) GS-2210-11 (3) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (10) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (6) GS-2210-11 (1) GS-2210-11 (1) GS-2210-11 (1) GS-2210-11 (2) GS-2210-5/7/9 (3) IR-2210-05 (3) GS-2210-12 (9) GS-2210-11 (31) GS-2210-5/7/9 1 Service Desk Managers and Employees may sit at any POD with a Deskside presence within the Southeast Customer Service Support Center

  7. Customer Service SupportWestern Customer Service Support Center 3.2 Western Customer Service Support Center POD: Fresno, CA Total FTE: 172 FTE: 4 (1) IR-340-01 (1) GS-343-14 (1) Gs-343-13 (1) GS-344-07 3.2.8, 3.2.9, 3.2.10, 3.2.11 Service Desk1 FTE: 62 3.2.5 Bay Area Deskside Group FTE: 11 3.2.6 Ogden North Deskside Group FTE: 14 3.2.1 Seattle Deskside Group FTE: 9 3.2.2 Southern California Deskside Group FTE: 16 (1) IR-2210-05 (2) GS-2210-12 (9) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (7) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (2) GS-2210-12 (10) GS-2210-11 (3) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (5) GS-2210-11 (2) GS-2210-5/7/9 (4) IR-2210-05 (4) GS-2210-12 (12) GS-2210-11 (42) GS-2210-5/7/9 3.2.7 Ogden South Deskside Group FTE: 11 3.2.3 Fresno A Deskside Group FTE: 13 3.2.4 Fresno B Deskside Group FTE: 13 3.2.12* SOI Development & Maintenance POD- Ogden, UT FTE: 19 (1) Sup IT Spec IR-2210-04 (1) Secretary (OA) GS-318-5 (10) IT Spec (SA/AS) GS-2210-12 (4) IT Spec (SA/AS) GS-2210-12 (TEMP) (1) IT Spec (SA) GS-2210-12 (2) Computer Asst GS-335-7 (1) IR-2210-05 (1) GS-2210-12 (8) GS-2210-11 (1) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (9) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (9) GS-2210-11 (2) GS-2210-5/7/9 1 Service Desk Managers and Employees may sit at any POD with a Deskside presence within the Western Customer Service Support Center *Grayed boxes are out of scope

  8. Customer Service Support Northeast Customer Service Support Center 3.3 Northeast Customer Service Support Center POD - Philadelphia, PA Total FTE: 166 FTE: 4 (1) IR-340-01 (1) GS-343-14 (1) GS-343-13 (1) GS-344-07 3.3.1 Philadelphia Deskside Group FTE: 16 3.3.2 Martinsburg Deskside Group FTE: 12 3.3.6, .3.3.7, 3.3.8, 3.3.9, 3.3.10, 3.3.11 Service Desk1 FTE: 93 3.3.3 Brookhaven Deskside Group FTE: 14 3.3.4 Manhattan Deskside Group FTE: 12 3.3.5 Andover Deskside Group FTE: 15 (1) IR-2210-05 (1) GS-2210-12 (11) GS-2210-11 (3) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (8) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (10) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (8) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (2) GS-2210-12 (10) GS-2210-11 (2) GS-2210-5/7/9 (6) IR-2210-05 (6) GS-2210-12 (18) GS-2210-11 (63) GS-2210-5/7/9 1 Service Desk Managers and Employees may sit at any POD with a Deskside presence within the Northeast Customer Service Support Center

  9. Customer Service Support Midwest Customer Service Support Center 3.4 Midwest Customer Service Support Center POD- Covington, KY Total FTE: 154 FTE: 4 (1) IR-340-01 (1) GS-343-14 (1) GS-343-13 (1) GS-344-07 3.4.1 Detroit Deskside Group FTE: 10 3.4.2 Covington Deskside Group FTE: 16 3.4.3 Chicago Deskside Group FTE: 11 3.4.6, 3.4.7, 3.4.8, 3.4.9, 3.4.10, 3.4.11 Service Desk1 FTE: 95 3.4.4 Cincinnati Deskside Group FTE: 9 3.4.5 St Louis Deskside Group FTE: 9 (1) IR-2210-05 (1) GS-2210-12 (5) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (2) GS-2210-12 (11) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (5) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (7) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (6) GS-2210-11 (2) GS-2210-5/7/9 (6) IR-2210-05 (6) GS-2210-12 (18) GS-2210-11 (65) GS-2210-5/7/9 1 Service Desk Managers and Employees may sit at any POD with a Deskside presence within the Midwest Customer Service Support Center

  10. Customer Service SupportSouthwest Customer Service Support Center 3.5 Southwest Customer Service Support Center POD- Austin, TX Total FTE: 142 FTE: 4 (1) IR-340-01 (1) GS-343-14 (1) GS-343-13 (1) GS-344-07 3.5.6, 3.5.7, 3.5.8, 3.5.9, 3.5.10 Service Desk1 FTE: 78 3.5.3 Dallas Deskside Group FTE: 12 3.5.4 Kansas City A Deskside Group FTE: 10 3.5.2 Austin South Deskside Group FTE: 12 3.5.1 Austin North Deskside Group FTE: 17 (1) IR-2210-05 (1) GS-2210-12 (7) GS-2210-11 (1) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (8) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (2) GS-2210-12 (11) GS-2210-11 (3) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (7) GS-2210-11 (3) GS-2210-5/7/9 (5) IR-2210-05 (5) GS-2210-12 (15) GS-2210-11 (53) GS-2210-5/7/9 3.5.5 Kansas City B Deskside Group FTE: 9 (1) IR-2210-05 (1) GS-2210-12 (5) GS-2210-11 (2) GS-2210-5/7/9 1 Service Desk Managers and Employees may sit at any POD with a Deskside presence within the Southwest Customer Service Support Center

  11. Customer Service SupportHeadquarters Customer Service Support Center 3.6 Headquarters Customer Service Support Center POD- NC/DCA Total FTE: 83 FTE: 5 (1) IR-340-01 (1) GS-343-14 (1) GS-343-14 (1) GS-343-13 (1) GS-344-07 3.6.5, 3.6.6 Service Desk1 FTE: 30 3.6.1 New Carrollton A Deskside Group FTE: 12 3.6.2 New Carrollton B Deskside Group FTE: 10 3.6.4 National Office Deskside Group FTE: 15 3.6.3 Washington DC Deskside Group FTE: 11 (1) IR-2210-05 (2) GS-2210-12 (9) GS-2210-11 (3) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (8) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (6) GS-2210-11 (2) GS-2210-5/7/9 (1) IR-2210-05 (1) GS-2210-12 (7) GS-2210-11 (2) GS-2210-5/7/9 (2) IR-2210-05 (2) GS-2210-12 (6) GS-2210-11 (20) GS-2210-5/7/9 1 Service Desk Managers and Employees may sit at any POD with a Deskside presence within the Headquarters Customer Service Support Center

  12. Customer Service Support Solution Design & Development 3.8 Solution Design & Development POD- Chamblee, GA Total FTE: 60 FTE: 2 (1) IR-340-01 (1) GS-344-07 3.8.2 Vendor Support Liaison POD- Chamblee, GA FTE: 13 3.8.3 Philadelphia End User Problem Management POD- Philadelphia, PA FTE: 11 3.8.4 Fresno End User Problem Management POD- Fresno, CA FTE: 11 3.8.5 San Francisco End User Problem Management POD- San Francisco, CA FTE: 11 3.8.1 Knowledge Management POD- Austin, TX FTE: 12 (1) IR-2210-05 (11) GS-2210-12 (1) IR-2210-05 (12) GS-2210-12 (1) IR-2210-05 (10) GS-2210-12 (1) IR-2210-05 (10) GS-2210-12 (1) IR-2210-05 (10) GS-2210-12

  13. Operations Service Support 4.0 Operations Service Support POD- NC/DCA Total FTE: 223 FTE: 3 (1) ES-340-00 (1) GS-343-14 (1) GS-318-9 4.2 Standards, Change & Release Management POD- Martinsburg, WV Total FTE: 79 4.1 Service, Asset, & Configuration Management POD- Ogden, UT Total FTE: 96 4.3 Acquisition Strategy POD- NC/DCA Total FTE: 45

  14. Operations Service SupportService, Asset, & Configuration Management 4.1 Service, Asset, & Configuration Management POD- Ogden, UT Total FTE: 96 FTE: 3 (1) IR-340-01 (1) GS-343-13 (1) GS-344-7 4.1.5 Inventory Management POD- Ogden, UT FTE: 15 4.1.6 Austin Equipment Depot POD- Austin, TX FTE: 11 4.1.3 Software Asset Management POD- Martinsburg, WV FTE: 11 4.1.1 Hardware Asset Management A POD- NC/DCA FTE: 13 (1) IR-2210-04 (4) GS-2210-13 (6) GS-2210-12 (4) GS-2210-9/11 (1) IR-2210-05 (2) GS-2210-12 (1) GS-2210-9/11 (7) GS-335-7 (1) IR-2210-04 (4) GS-2210-13 (3) GS-2210-12 (5) GS-2210-11 (1) IR-2210-04 (4) GS-2210-13 (2) GS-2210-12 (4) GS-2210-11 4.1.8* VITA Support Group POD- Holtsville, NY FTE: 7 (1) Sup IT Spec IR-2210-05 (2) IT Specialist GS-2210-12 (2) IT Spec (CS) GS-2210-11 (2) Computer Asst. GS-335-7 4.1.4 Configuration Management POD- Ogden, UT FTE: 12 4.1.2 Hardware Asset Management B POD- Philadelphia, PA FTE: 13 4.1.7 Ogden Equipment Depot POD- Ogden, UT FTE: 11 (1) IR-2210-04 (1) GS-2210-14 (6) GS-2210-13 (2) GS-2210-12 (2) GS-2210-11 (1) IR-2210-04 (4) GS-2210-13 (3) GS-2210-12 (5) GS-2210-11 (1) IR-2210-05 (2) GS-2210-12 (1) GS-2210-9/11 (7) GS-335-7 *Grayed boxes are out of scope

  15. Operations Service SupportStandards, Design, & Delivery 4.2 Standards, Change & Release Management POD- Martinsburg, WV Total FTE: 79 FTE: 4 (1) IR-340-01 (1) GS-2210-14 (1) GS-343-13 (1) GS-344-07 4.2.1 Security Standards POD- Martinsburg, WV FTE: 12 4.2.3 Integration & Testing POD- Martinsburg, WV FTE: 11 4.2.5 Change Management POD- Philadelphia, PA FTE: 18 (1) IR-2210-04 (1) GS-2210-14 (10) GS-2210-13 (1) IR-343-04 (1) GS-2210-14 (1) GS-343-14 (4) GS-2210-13 (6) GS-343-13 (5) GS-2210-12 (1) IR-2210-04 (1) GS-2210-14 (2) GS-2210-13 (7) GS-2210-12 4.2.2 Development & Standards POD- Martinsburg, WV/ New York City, NY FTE: 18 4.2.4 Release Management POD- Philadelphia, PA FTE: 16 (1) IR-2210-04 @ Martinsburg, WV (1) GS-2210-14 @ Martinsburg, WV (6) GS-2210-13 @ Martinsburg, WV (6) GS-2210-13 @ New York City, NY (2) GS-2210-12 @ Martinsburg, WV (2) GS-2210-12 @ New York City, NY (1) IR-2210-04 (1) GS-2210-14 (5) GS-2210-13 (7) GS-2210-12 (2) GS-2210-11

  16. Operations Service SupportAcquisitions Strategy 4.3 Acquisitions Strategy POD- NC/DCA Total FTE: 45 FTE: 3 (1) IR-340-01 (1) GS-343-13 (1) GS-344-7 4.3.2 Commodities & Contract Management Group B POD- Dallas, TX FTE: 13 4.3.1 Commodities & Contract Management Group A POD- NC/DCA FTE: 13 4.3.3 Purchasing POD- Andover, MA FTE: 16 (1) IR-343-04 (3) GS-343-13 (1) GS-343-9/11/12 (1) GS-343-11 (7) GS-2210-13 (1) IR-344-08 (2) GS-344-08 (13) GS-344-5/6/7 (1) IR-343-04 (3) GS-343-13 (1) GS-343-9/11/12 (1) GS-343-11 (7) GS-2210-13

  17. Business Services & Management 5.0 Business Services & Management POD- NC/DCA Total FTE: 182 FTE: 3 (1) ES-340-00 (1) GS-343-14 (1) GS-318-9 5.2 Project & Workload Management POD-NC/DCA Total FTE: 58 5.1 Service Level Management POD-NC/DCA Total FTE: 28 5.3 Business Administration POD-Austin, TX Total FTE: 44 5.4 Continual Process Improvement POD-NC/DCA Total FTE: 39 5.5 Security POD- NC/DCA Total FTE: 10 (1) IR-340-01 (2) GS-2210-14 (1) GS-080-13 (5) GS-2210-13 (1) GS-344-7

  18. Business Services & ManagementService Level Management 5.1 Service Level Management POD- NC/DCA Total FTE: 28 FTE: 2 (1) IR-340-01 (1) GS-344-7 5.1.1 Service Design POD- NC/DCA FTE: 16 5.1.2 Service Review POD- Oakland/Bay Area, CA FTE: 10 (1) IR-2210-04 (3) GS-2210-14 (7) GS-2210-13 (5) GS-343-13 (1) IR-343-04 (6) GS-343-13 (3) GS-343-12

  19. Business Services & ManagementProject & Workload Management 5.2 Project & Workload Management POD- NC/DCA Total FTE: 58 FTE: 2 (1) IR-340-01 (1) GS-344-07 5.2.2 Project Group B POD- Atlanta, GA FTE: 14 5.2.1 Project Group A POD- NC/DCA FTE: 13 5.2.4 Capacity, Continuity, & Availability Management POD- NC/DCA/ Atlanta, GA FTE: 16 5.2.3 Project Group C POD- Seattle, WA FTE: 13 (1) IR-2210-04 (2) GS-2210-14 (11) GS-2210-13 (1) IR-2210-04 (3) GS-2210-14 (9) GS-2210-13 (1) IR-2210-04 @ NC/DCA (1) GS-343-14 @ NC/DCA (2) GS-343-14 @ Atlanta, GA (3) GS-343-13 @ NC/DCA (3) GS-343-13 @ Atlanta, GA (3) GS-2210-13 @ NC/DCA (3) GS-2210-13 @ Atlanta, GA (1) IR-2210-04 (2) GS-2210-14 (10) GS-2210-13

  20. Business Services & ManagementBusiness Administration 5.3 Business Administration POD- Austin, TX Total FTE: 44 FTE: 2 (1) IR-340-01 (1) GS-344-7 5.3.2 Budget / Financial Management POD- Austin, TX FTE: 15 5.3.1 Training POD- Cincinnati, OH FTE: 15 5.3.3 Human Resources POD- Oakland/Bay Area, CA FTE: 12 (1) IR-343-04 (2) GS-343-14 (6) GS-343-13 (6) GS-2210-13 (1) IR-343-04 (3) GS-560-14 (11) GS-560-13 (1) IR-343-04 (2) GS-343-14 (9) GS-343-13

  21. Business Services & ManagementOperational Assessment & Evaluation Improvement 5.4 Continual Process Improvement POD- NC/DCA Total FTE: 39 FTE: 2 (1) IR-340-01 (1) GS-344-7 5.4.2 Reports Analysis POD- Fresno FTE: 13 5.4.1 Operational Assessment POD- NC/DCA FTE: 12 5.4.3 Performance Measurement POD- Chicago, IL FTE: 12 (1) IR-343-04 (2) GS-343-14 (9) GS-343-13 (1) IR-343-04 (2) GS-2210-14 (10) GS-343-13 (1) IR-2210-04 (11) GS-2210-13

  22. Post of Duty and/or City Location Details

  23. Northeast *Philadelphia (166) ME Midwest *Covington (154) WA VT MT ND MN NH OR MA NY ID CT WI SD MI * RI WY PA NJ IA OH DE NE * IL NV IN MD UT WV VA * * MO Headquarters1*NC/DCA (83) CO CA KY NC TN Western *Fresno (172) KS AR OK SC * AZ NM MS AL GA 1Provides International Support for: LA TX • London • Paris • Frankfurt • Beijing • Virgin Islands * FL HI AK Southwest *Austin (142) Southeast *Chamblee (104) PR Customer Service Support Overview • In the To-Be Organization there will be six Customer Service Support Centers (CSSC) designated by Southeast, Northeast, Southwest, Western, Headquarters, and Midwest • Each CSSC Manager will be located in the identified * POD • Each CSSC will have a minimum of two and maximum of six Service Desk (SD) groups • Each SD group will consist of ten to sixteen Service Desk Specialists • SD Specialists will be co-located with Deskside Specialists within the CSSC geographic area • Due to the night shift, groups that support a Campus will have two additional Deskside Specialists • Each CSSC will have a minimum of four and maximum of seven Deskside Groups Missouri is split over two Centers (Kansas City and Independence, MO are both in Southwest)

  24. Southeast (Chamblee*) Southwest (Austin*) Alabama Louisiana Arkansas Kansas Florida Missouri ** Georgia Nebraska Mississippi New Mexico North Carolina Oklahoma Puerto Rico Texas South Carolina Tennessee Western (Fresno*) Alaska Arizona Northeast (Philadelphia*) California Connecticut Colorado Delaware Hawaii Maine Idaho Maryland Montana Massachusetts Nevada New Hampshire Oregon New Jersey Utah New York Washington Pennsylvania Wyoming Rhode Island Vermont Midwest (Covington*) Virginia Illinois West Virginia Iowa Indiana Headquarters (NC/DCA*) Kentucky Maryland Washington D.C. West Virginia Michigan Minnesota Missouri ** North Dakota Ohio South Dakota Wisconsin Customer Service Support Overview • In the HPO there will be six Customer Service Support Centers designated by Southeast, Northeast, Headquarters, Southwest, Western, and Midwest • The Customer Service Support Center Managers will be located in the POD identified by an asterisk* • Each Customer Service Support Center will have a minimum of two and a maximum of six Service Desk Groups • Each Service Desk group will consist of ten to sixteen Service Desk Specialists • Due to the night shift, groups that support a Campus will have two additional Deskside Specialists • The Service Desk Specialists located within each Service Support Center will be co-located with the Deskside Specialists within that CSSC geographic area ** Missouri is split over two Centers (Kansas City in Southwest and St. Louis in Midwest)

  25. 3.0 Customer Service Support Managers and Employees will be located at the below listed cities: • Austin, TX: • Knowledge Management (12 FTE) • Chamblee, GA: • Solution Design & Development (2 FTE) • Vendor Support Liaison (13 FTE) • Fresno: • End User Problem Management (11 FTE) • Holtsville, NY: • Operational Planning & Control Center (6 FTE) • Laguna, CA: • Operational Planning & Control Center (11 FTE) • Philadelphia: • End User Problem Management (11 FTE) • New Carrollton/Washington DC: • Customer Service Support (3 FTE) • San Francisco: • End User Problem Management (11 FTE) • Customer Service Support Centers: • Details for Service Desk and Deskside Groups in following slides

  26. Group State City Bldg # POD End Users FTE Total Distribution 1 (1) GS2210-11 Atlanta AL BIRMINGHAM AL2085 BIRMINGHAM 185 (1) IR2210-05 8 (5) GS2210-11 Atlanta GA ATLANTA GA0087 PEACHTREE SUMMIT FB 1,136 (2) GS2210-5/7/9 (1) GS2210-12 1 Atlanta GA ATLANTA GA2234 6655 PCHTRE DNWDY ATL 380 1 (1) GS2210-11 Atlanta GA ATLANTA GA2004 KOGER CTR-TULANE 258 Atlanta GA ATLANTA GA2014 HLNS/DRK/FRDM 160 Atlanta GA MARIETTA GA2046 THE ATRIUM 55 1 (1) GS2210-11 Atlanta NC CHARLOTTE NC2598 FIVE RESOURCE SQUARE 228 Atlanta NC DURHAM NC2561 DURHAM 35 Atlanta NC FAYETTEVILLE NC2443 FAYETTEVILLE 29 1 (1) GS2210-11 Atlanta NC GREENSBORO NC0090 GREENSBORO HQ 179 Atlanta NC GREENSBORO NC2087 GREENSBORO-KINSTON 76 Atlanta NC RALEIGH NC2570 RALEIGH 59 WINSTON Atlanta NC NC0113 WINSTON SALEM 25 SALEM Group State City Bldg # POD End Users FTE Total Distribution (1) IR2210-05 (1) GS2210-12 SUBMISSION PROCESSING 10 Chamblee GA CHAMBLEE GA1016 2,939 CTR (6) GS2210-11 (2) GS2210-5/7/9 (4) GS2210-11 4 Chamblee GA CHAMBLEE GA0010 CSS 1,669 Southeast Customer Service Support Center Chamblee Deskside Group PODs

  27. Group State City Bldg # POD End Users FTE Total Distribution (1) IR-2210-05 3 (1) GS-2210-11 Jacksonville FL JACKSONVILLE FL2476 MODIS BUILDING 653 (1) GS-2210-5/7/9 2 (2) GS-2210-11 Jacksonville FL JACKSONVILLE FL0067 CHAS. E. BENNETT FB 419 3000 BUILDING, MIDTOWN Jacksonville FL JACKSONVILLE FL2542 215 CE DEERFIELD Jacksonville FL FL2046 FINANCIAL CENTRE N 92 BEACH 2 (2) GS-2210-11 Jacksonville FL MIAMI FL0061 MIAMI FB 240 (1) GS-2210-12 3 (1) GS-2210-11 Jacksonville FL PLANTATION FL2347 FTL HQ-IRS BUILDING 463 (1) GS-2210-5/7/9 Jacksonville FL PLANTATION FL2533 ROYAL PALM OFFICE 50 WEST PALM Jacksonville FL FLD002 SUN TRUST CENTER 109 BEACH SAN PATRICIO OFFICE 2 (2) GS-2210-11 Jacksonville PR GUAYNABO PR3930 488 CENTR Southeast Customer Service Support CenterJacksonville Deskside Group PODs

  28. Group State City Bldg # POD End Users FTE Total Distribution (1) IR-2210-05 10 (7) GS-2210-11 Memphis TN MEMPHIS TN0005 MSC/TCC 2,523 (2) GS-2210-5/7/9 Memphis TN MEMPHIS TN2070 MEMPHIS-FALLS 74 (1) GS2210-12 3 (1) GS2210-11 Memphis TN NASHVILLE TN2017 NASHVILLE SATEL 471 (1) GS2210-5/7/9 1 (1) GS2210-11 Memphis TN NASHVILLE TN0052 N VILLE HQ 318 Memphis TN NASHVILLE TN2038 810 BROADWAY 87 CUSTOMS HOUSE - Memphis TN NASHVILLE TN2468 41 NASHVILLE Southeast Customer Service Support CenterMemphis Deskside Group PODs

  29. Atlanta, Georgia, North Carolina: AL2085 Birmingham GA0087 Atlanta (Peachtree Summit) GA2004 Atlanta (Koger Ctr-Tulane) GA2234 Atlanta (Peachtree Dnwdy) GA0010 Chamblee (Campus) GA1016 Chamblee (Submission Proc. Ctr) NC0090 Greensboro NC2598 Charlotte (Five Resource Square) Florida, Tennessee, Puerto Rico: FL0061 Miami FL0067 Jacksonville (Chas. Fed Bldg) FL2347 Plantation (Ft. L. Hdqtrs Bldg) FL2476 Jacksonville (Modis Bldg) TN0005 Memphis (TCC) TN2017 Nashville (Satellite) TN0052 Nashville (Headquarters) PR3930 Guaynabo (San Patricio Off Ctr) Southeast Customer Service Support Center Service Desk Group PODs Three Southeast Service Desk Groups Three Managers and 43 Specialists may be located at any of the below listed PODs:

  30. Group State City Bldg # POD End Users FTE Total Distribution VECO ALASKA BUILDING- 1 (1) GS2210-11 Seattle AK ANCHORAGE AK3237 77 ANCH PRINCE KUHIO FBO - 1 (1) GS2210-11 Seattle HI HONOLULU HI0011 133 HONOLU COUNTRY CLUB CENTER - Seattle OR EUGENE OR6637 30 EUG (1) GS2210-12 E.GREEN - W.WYATT FB - 3 (1) GS2210-11 Seattle OR PORTLAND OR0043 534 POR (1) GS2210-5/7/9 Seattle OR SALEM OR6660 OAKSTREET BUILDING 30 Seattle WA BELLEVUE WA7565 520 BUILDING - BELLEVUE 53 Seattle WA EVERETT WA7598 RUCKER BLDG -EVERETT 40 (1) IR2210-05 4 (2) GS2210-11 Seattle WA SEATTLE WA0101 JACKSON FB - SEATTLE 990 (1) GS2210-5/7/9 Seattle WA TACOMA WA7438 FIRST INTERSTATE PLA - TA 65 FEDERAL BUILDING - Seattle WA VANCOUVER WA0094 30 VANCOU Western Customer Service Support CenterSeattle Deskside Group PODs

  31. Group State City Bldg # POD End Users FTE Total Distribution Southern CA AZ MESA AZ7886 MESA 47 (1) GS2210-12 3 (1) GS2210-11 Southern CA AZ PHOENIX AZ6694 PHOENIX 393 (1) GS2210-5/7/9 Southern CA AZ PHOENIX AZ6267 NORTHWEST - PHOENIX 53 Southern CA AZ TEMPE AZ6021 TEMPE 57 (1) IR2210-05 (1) GS2210-12 4 Southern CA CA Los Angeles CA0150 Los Angeles 640 (1) GS2210-11 (1) GS2210-5/7/9 1 (1) GS2210-11 Southern CA CA Los Angeles CA6218 Glendale 272 Southern CA CA Los Angeles El Segundo 160 1 (1) GS2210-11 Southern CA CA Los Angeles CAD002 El Monte 295 Southern CA CA Los Angeles Long Beach 129 Southern CA CA North LA Van Nuys 118 Southern CA CA North LA Woodland Hills 88 Southern CA CA North LA Camarillo 96 1 (1) GS2210-11 Southern CA CA North LA CA6375 Thousand Oaks 22 1 (1) GS2210-11 Southern CA CA Inland Empire CAD001 San Bernardino 194 Southern CA CA Inland Empire Riverside 18 Southern CA CA Inland Empire Palm Springs 20 3 (3) GS2210-11 Southern CA CA Orange County CA0521 Laguna Niguel 562 Southern CA CA Orange County Santa Ana 208 (1) GS2210-11 2 Southern CA CA San Diego CA0167 San Diego 400 (1) GS2210-5/7/9 Southern CA CA San Diego San Marcos 71 Western Customer Service Support CenterSouthern California Deskside Group PODs

  32. Group State City Bldg # POD End Users FTE Total Distribution (1) IR2210-05 (A) (1) GS2210-12 (A) SERVICE CENTER - BUTLER 13 Fresno CA FRESNO CA4664 4,948 A (9) GS2210-11 (A) (2) GS2210-5/7/9 (A) (1) IR2210-05 (B) (1) GS2210-12 COMPLIANCE SERVICE (B) 7 Fresno CA FRESNO CA7456 1,360 BLDG. (4) GS2210-11 (B) (1) GS2210-5/7/9 (B) (1) GS2210-5/7/9 (B) 5 Fresno CA FRESNO CA7462 ACCOUNTS MANAGEMENT 1,069 (4) GS2210-11 (B) Fresno CA FRESNO CA7045 N. BLYTHE AVE. 120 Fresno CA FRESNO CA7387 GUARANTEE BUILDING 92 FRESNO FRAUD Fresno CA FRESNO CA7347 77 DETECTION CE Fresno CA FRESNO CA7370 EL DORADO - FRESNO (FILE 33 1 (1) GS2210-11 (B) Fresno CA TULARE CA6530 TULARE, CA 239 Western Customer Service Support CenterFresno Deskside Groups A and B PODs

  33. Group State City Bldg # POD End Users FTE Total Distribution (1) IR2210-05 Bay Area CA OAKLAND CA0281 FEDOAK 913 4 (2) GS2210-11 (1) GS2210-5/7/9 Bay Area CA REDWOOD CITY CA7113 REDWOOD CITY 45 SAN 2 (2) GS2210-11 Bay Area CA CA0154 450 GG AVE, SF 301 FRANCISCO SAN Bay Area CA CA6000 160 SPEAR-SF 109 FRANCISCO SAN Bay Area CA CA6958 333MARKET 86 FRANCISCO (1) GS2210-12 Bay Area CA SAN JOSE CA6116 SAN JOSE HQ 417 3 (1) GS2210-11 (1) GS2210-5/7/9 Bay Area CA SAN MARCOS CA6921 CITY HALL 73 Bay Area CA SAN RAFAEL CA7385 SMITH RANCH 36 Bay Area CA SANTA ROSA CA0221 SANTA ROSA 53 Bay Area CA VALLEJO CA6449 VALLEJO 37 Bay Area CA WALNUT CREEK CA6862 185 LENNON LANE 88 Bay Area CA SACRAMENTO CA6139 NORTH POINTE 290 2 (2) GS2210-11 Western Customer Service Support CenterBay Area Deskside Group PODs

  34. Group State City Bldg # POD End Users FTE Total Distribution (1) GS2210-12 LAS VEGAS - CITY 2 Ogden North NV LAS VEGAS NV7516 304 PARKWAY (1) GS2210-5/7/9 (1) GS2210-12 1 Ogden North UT OGDEN UT1379 ANNEX III 440 1 (1) GS2210-11 Ogden North UT OGDEN UT1351 ANNEX II BLDG 356 (1) IR2210-05 10 (8) GS2210-11 Ogden North UT OGDEN UT0036 IRS SERVICE CENTER 2,570 (1) GS2210-5/7/9 Western Customer Service Support CenterOgden North Deskside Group PODs

  35. Group State City Bldg # POD End Users FTE Total Distribution (1) GS2210-11 2 Ogden South CO DENVER CO1656 DENVER - DOMINION PLAZA 579 (1) GS2210-5/7/9 C.E. CHAVEZ MEMORIAL Ogden South CO DENVER CO0054 150 BLDG Ogden South CO DENVER CO1811 1999 BROADWAY BUILDING 115 Ogden South CO ENGLEWOOD CO1539 GREENS AT INVERNESS 128 Ogden South CO FORT COLLINS CO0046 FORT COLLINS - FB-PO 25 Ogden South CO LAKEWOOD CO1786 LAKEWOOD 51 Ogden South CO WESTMINSTER CO1989 WESTMINSTER 53 3 (3) GS2210-11 Ogden South UT OGDEN UT1430 AUTOLIV BUILDING 856 2 (2) GS2210-11 Ogden South UT OGDEN UT1434 SCOWCROFT BUILDING 513 Ogden South UT OGDEN UT1426 WEBER CENTER 81 Ogden South UT OGDEN UT1431 OGDEN CITY CENTRE 79 Ogden South UT OGDEN UT1414 COMMERCE BUILDING 66 Ogden South UT OGDEN UT1417 155 E. 31ST - TAS 65 1 (1) GS2210-11 Ogden South UT SALT LAKE CITY UT1387 SOCIAL HALL PLAZA 201 (1) IR2210-05 (1) GS2210-12 3 Ogden South UT OGDEN UT1428 TWIN RIVERS COMPLEX 1,118 (1) GS2210-11 Western Customer Service Support Center Ogden South Deskside Group PODs

  36. Alaska, Arizona, California, Colorado, Hawaii, Nevada, Oregon, Utah, Washington: AK3237 Anchorage (Veco Alask Bldg) AZ6694 Phoenix CA0150 Los Angeles CA0167 San Diego CA0521 Orange County (Laguna Niguel) CA6218 Los Angeles (Glendale) CA6375 North LA (Thousand Oaks) CAD001 Inland Empire (San Bernardino) CAD002 Los Angeles (El Monte) CA4664 Fresno (Campus Butler A) CA6530 Tulare CA7456 Fresno (Compliance Serv. Bldg) CA7462 Fresno (Accounts Mgmnt) CA0154 San Francisco (333 Market) CA0281 Oakland CA6116 San Jose (Headquarters) CA6139 Sacramento (North Pointe) CO1656 Denver (Dominion Plaza) HI0011 Honolulu (Prince Kuhio FB) NV7516 Las Vegas (City Parkway) OR0043 Portland (Green-Wyatt FB) UT0036 Ogden (Campus) UT1351 Ogden (Annex II Bldg) UT1379 Ogden (Annex III Bldg) UT1387 Salt Lake City (Social Hall Plaza) UT1428 Ogden (Twin Rivers Complex) UT1430 Ogden (Autoliv Bldg) UT1434 Ogden (Scowcroft Bldg) WA0101 Seattle Western Customer Service Support Center Service Desk Group PODs Four Western Service Desk Groups Four Managers and 58 Specialists may be located at any of the below listed PODs:

  37. Group State City Bldg # POD End Users FTE Total Distribution Philadelphia NJ CHERRY HILL NJ5041 CHERRY HILL 103 Philadelphia NJ MAYS LANDING NJ6998 MAYS LANDING 48 Philadelphia NJ TRENTON NJ5005 TRENTON 63 KING OF Philadelphia PA PAD001 KING OF PRUSSIA 111 PRUSSIA Philadelphia PA PHILADELPHIA PA0462 PSC - SOUTH 1,529 (1) IR2210-05 (1) GS2210-12 14 Philadelphia PA PHILADELPHIA PA6520 PSC - NORTH 1,432 (9) GS2210-11 (3) GS2210-5/7/9 (2) GS2210-11 2 Philadelphia PA PHILADELPHIA PA0277 PHL - GREEN FOB 576 Philadelphia PA PHILADELPHIA PA0727 PSC-SOUTHWEST 541 Philadelphia PA PHILADELPHIA PA0564 PSC - EAST 368 Philadelphia PA PHILADELPHIA PA0739 PSC-BLUE GRASS 196 Philadelphia PA PHILADELPHIA PA0594 PHL - 1601 MARKET 116 Philadelphia PA PHILADELPHIA PA0559 PHL - CNSL/APLS 100 Northeast Customer Service Support Center Philadelphia Deskside Group PODs Notes: -The Philadelphia Group will require higher than normal staff due to the Campus and night shift. -Most of the staff will reside in the PSC-North POD

  38. Group State City Bldg # POD End Users FTE Total Distribution MONROEVILLE-PENN OFC Martinsburg PA MONROEVILLE PA0745 38 BLDG (1) GS2210-12 3 (1) GS2210-11 Martinsburg PA PITTSBURGH PA0233 PGH - FOB 573 (1) GS2210-5/7/9 Martinsburg PA PITTSBURGH PA0517 PGH - LIB. CTR. 101 3 (3) GS2210-11 Martinsburg VA RICHMOND VA0088 RICHMOND FOB 580 Martinsburg VA RICHMOND VA0496 600 MAIN STREET CTR 41 1 (1) GS2210-11 Martinsburg VA ARLINGTON VA1287 CRYSTAL PLAZA 6 66 1 (1) GS2210-11 Martinsburg WV BECKLEY WV0171 BECKLEY FB & CTHSE 179 (1) IR2210-05 2 Martinsburg WV MARTINSBURG WV0191 ECC FACILITY 546 (1) GS2210-5/7/9 2 (2) GS2210-11 Martinsburg WV MARTINSBURG WV0158 ECC MARTINSBURG ANNEX 400 Northeast Customer Service Support Center Martinsburg Deskside Group PODs

  39. Group State City Bldg # POD End Users FTE Total Distribution Brookhaven NY GARDEN CITY NY6460 GARDEN CITY 235 Brookhaven NY HAUPPAUGE NY7117 HAUPPAUGE 123 Brookhaven NY HEMPSTEAD NY6313 HEMPSTEAD 33 (1) IR2210-05 (1) GS2210-12 BROOKHAVEN SERVICE 10 Brookhaven NY HOLTSVILLE NY0376 2,863 CENTER (7) GS2210-11 (1) GS2210-5/7/9 Brookhaven NY HOLTSVILLE NY7243 1 CORP. DRIVE 227 Brookhaven NY HOLTSVILLE NY7184 5000 CORP. DR. 215 NEW YORK- 1 (1) GS2210-11 Brookhaven NY NY6470 METROTECH 359 KINGS 1 (1) GS2210-11 Brookhaven NY BUFFALO NY7340 NIAGARA CENTER 245 Brookhaven NY BUFFALO NY7051 BUFFALO 30 (1) GS2210-11 2 Brookhaven NY CHEEKTOWAGA NY6466 APPLETREE 697 (1) GS2210-5/7/9 Brookhaven NY CHEEKTOWAGA NY7241 COMO 69 Northeast Customer Service Support CenterBrookhaven Deskside Group PODs Note: The Brookhaven Group will require higher than normal staff due to the Campus and night shift.

  40. Group State City Bldg # POD End Users FTE Total Distribution (1) GS2210-12 3 (1) GS2210-11 Andover MA BOSTON MA0131 JFK FEDERAL BUILDING 351 (1) GS2210-5/7/9 Andover MA BOSTON MA0153 THOMAS P. O'NEILL JR. FOB 114 1 (1) GS2210-11 Andover MA FITCHBURG MA0129 PHILIP J PHILBIN 313 CROSS POINT TOWER 2 (2) GS2210-11 Andover MA LOWELL MA5679 424 THREE Andover MA LOWELL MA5813 CROSS POINT TOWER ONE 170 1 (1) GS2210-11 Andover MA METHUEN MA5604 METHUEN 353 (1) IR2210-05 (1) GS2210-12 7 Andover MA ANDOVER MA0137 IRS CENTER 2,026 (4) GS2210-11 (1) GS2210-5/7/9 1 (1) GS2210-11 Andover RI WARWICK RI7085 WARWICK 84 Northeast Customer Service Support CenterAndover Deskside Group PODs Note: The Andover Group will require higher than normal staff due to the Campus and night shift.

  41. Group State City Bldg # POD End Users FTE Total Distribution 2 (2) GS2210-11 Manhattan CT HARTFORD CT0013 COTTER FB 154 Manhattan CT HARTFORD CT3323 EAST HARTFORD 48 1 (1) GS2210-11 Manhattan NJ NEWARK NJD002 NEWARK C&A 79 Manhattan NJ NEWARK NJ0056 NEWARK VETERANS BLDG 25 1 (1) GS2210-11 Manhattan NJ ISELIN NJ4600 ISELIN - LMSB HQ 27 (1) IR2210-05 3 (1) GS2210-11 Manhattan NY NEW YORK NY7013 MIDTOWN 816 (1) GS2210-5/7/9 (1) GS2210-12 2 Manhattan NY NEW YORK NY0350 290 BROADWAY 604 (1) GS2210-5/7/9 COUNSEL-FEDERAL 1 (1) GS2210-11 Manhattan NY NEW YORK NY7282 95 RESERVE B NEW YORK - Manhattan NY NY7304 BRONX OFFICE 59 BRONX NEW YORK - Manhattan NY NY5848 LEFRAK CITY PLAZA 92 QUEENS 1 (1) GS2210-11 Manhattan NY WESTBURY NY6412 WESTBURY 37 Manhattan NJ EDISON NJD001 EDISON 124 Northeast Customer Service Support Center Manhattan Deskside Group PODs

  42. Connecticut, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island, Virginia, West Virginia: CT0013 Hartford MA0129 Fitchburg MA0131 Boston (JFK FB) MA0137 Andover (Campus) MA5604 Methuen MA5679 Lowell (Cross Point Twr 3) NJ4600 Iselin NJD002 Newark NJD003 Springfield NY0350 Manhattan (290 Bdwy) NY6412 Westbury NY7013 Manhattan (Midtown) NY7282 New York (Counsel-FB Reserve B) NY0376 Holtsville (Bkh Campus) NY6466 Cheektowaga (Appletree) NY6470 New York-Kings (Metrotech) NY7340 Buffalo (Niagara Center) PA0277 Philadelphia (Green FB) PA6520 Philadelphia (Campus North) PA0233 Pittsburgh RI7085 Warwick VA0088 Richmond VA1287 Arlington (Crystal Plaza 6) WV0158 Martinsburg (Annex) WV0171 Beckley WV0191 Martinsburg (ECC) Northeast Customer Service Support Center Service Desk Group PODs Six Northeast Service Desk Groups Six Managers and 87 Specialists may be located at any of the below listed PODs:

  43. Group State City Bldg # POD End Users FTE Total Distribution (1) IR2210-05 5 (3) GS2210-11 Detroit MI DETROIT MI1951 DCC-DETROIT, MI /DET 1,160 (1) GS2210-5/7/9 1 (1) GS2210-11 Detroit MI DETROIT MI0131 PVM FOB-DETROIT, MI /DET 257 FARMINGTON FARMINGTON HILLS, MI Detroit MI MI2097 94 HILLS /DET Detroit MI FLINT MI1995 FLINT, MI /DET 46 MOUNT Detroit MI MI1942 CLINTON , MI /DET 49 CLEMENS Detroit MI PONTIAC MI2181 PONTIAC, MI /DET 95 Detroit OH AKRON OH0194 AKRON 55 Detroit OH CANTON OH0023 CANTON 30 (1) GS2210-12 3 (1) GS2210-11 Detroit OH CLEVELAND OH0192 CLEVELAND 445 (1) GS2210-5/7/9 Detroit OH CLEVELAND OH2028 1 CLEVELAND CTR 42 1 (1) GS2210-11 Detroit OH INDEPENDENCE OH2138 INDEPENDENCE 220 Detroit OH YOUNGSTOWN OH0302 YOUNGSTOWN FED. BLDG. 30 Midwest Customer Service Support CenterDetroit Deskside Group PODs

  44. Group State City Bldg # POD End Users FTE Total Distribution (1) IR2210-05 3 (1) GS2210-11 Chicago IL Chicago IL0236 230 S Dearborn 748 (1) GS2210-5/7/9 Chicago IL Chicago 200 W. Adams 167 Chicago IL Chicago 525 W. Monroe 42 Chicago IL Olympia Fields 3615 Park Drive 64 Chicago IL Orland Park 14479 S John Humphrey Dr 66 Chicago IL Downers Grove 1901 Butterfield Rd 23 2 (2) GS2210-11 Chicago IL Downers Grove IL2337 2001 Butterfield Rd 279 Chicago IL Morton Grove 8125-35 River Dr 93 1 (1) GS2210-11 Chicago IL Schaumburg IL2218 860 E Algonquin Blvd 116 Chicago IL Vernon Hills 945 Lakeview Parkway 42 2 (2) GS2210-11 Chicago MN St. Paul MN1600 30 E Seventh St 263 Chicago MN St. Paul 380 Jackson St 49 Chicago MN Minneapolis 250 Marquette Ave 31 Chicago MN Brooklyn Center 6200 Shingle Creek Parkway 118 1 (1) GS2210-11 Chicago MN Bloomington MN1675 1550 American Blvd 140 (1) GS2210-12 2 Chicago WI Milwaukee WI1720 211 W Wisconsin 251 (1) GS2210-5/7/9 Chicago WI Waukesha N14 W24200 Tower Place 89 Midwest Customer Service Support Center Chicago Deskside Group PODs

  45. Group State City Bldg # POD End Users FTE Total Distribution Covington KY (NO CITY) KY2020 CSC ANNEX-WAREHOUSE 194 (1) IR2210-05 8 (6) GS2210-11 Covington KY COVINGTON KY0085 CSC SERVICE CENTER 2,108 (1) GS2210-5/7/9 (1) GS2210-12 5 (3) GS2210-11 Covington KY COVINGTON KY2032 CSC GATEWAY CENTER 1,373 (1) GS2210-5/7/9 (1) GS2210-12 4 (2) GS2210-11 Covington KY COVINGTON KY3005 CSC GATEWAY WEST 918 (1) GS2210-5/7/9 Midwest Customer Service Support Center Covington Deskside Group PODs Note: The Covington Group will require higher than normal staff due to the Campus and night shift.

  46. Group State City Bldg # POD End Users FTE Total Distribution INDY-PENDLETON 2 (2) GS2210-11 Cincinnati IN INDIANAPOLIS IN1653 307 TRADE,IN/D 1 (1) GS2210-11 Cincinnati IN INDIANAPOLIS IN0133 INDY-M/C FOB, IN /DET 277 1 (1) GS2210-11 Cincinnati KY FLORENCE KY3016 CSC NEW FILES 243 Cincinnati KY FLORENCE KY2050 NBIC 51 Cincinnati KY LOUISVILLE KY3090 MEIDINGER TOWER 20 Cincinnati KY LOUISVILLE KY2049 LOU ORMSBY 51 1 (1) GS2210-11 Cincinnati KY LOUISVILLE KY0086 LOU MAZZOLI FB 106 Cincinnati OH WEST CHESTER OH2306 WESTCHESTER 26 (1) IR2210-05 4 (1) GS2210-12 Cincinnati OH CINCINNATI OH0189 JOHN W PECK FB 742 (2) GS2210-5/7/9 Cincinnati OH CINCINNATI OH2095 ENQUIRER BLDG 143 Midwest Customer Service Support Center Cincinnati Deskside Group PODs

  47. Group State City Bldg # POD End Users FTE Total Distribution St. Louis IL Bloomington 1201 N Mitsubishi Motorway 68 2 (2) GS2210-11 St. Louis IL Bloomington IL2165 2402 E Empire 500 St. Louis IL Bloomington 301 S Prospect 11 St. Louis IL Fairview Heights 380 Office Court 48 (1) IR2210-05 (1) GS2210-12 5 St. Louis MO St. Louis MO0106 1222 Spruce St. 906 (1) GS2210-11 (2) GS2210-5/7/9 2 (2) GS2210-11 St. Louis MO Chesterfield MO1833 1122 T&C Commons 202 St. Louis MO Earth City 111 Corporate Office Dr 35 Midwest Customer Service Support CenterSt. Louis Deskside Group PODs

  48. Illinois, Indiana, Kentucky, Michigan, Minnesota, Missouri, Ohio, Wisconsin: IL0236 Chicago IL2218 Schaumburg IL2337 Downers Grove IL2165 Bloomington IN0133 Indianapolis IN1653 Indianapolis KY0085 Covington (Campus) KY2032 Covington (Campus Gtwy Ctr) KY3005 Covington (Campus Gtwy West) KY0086 Louisville (Lou Mazzoli FB) KY3016 Florence MI0131 Detroit (PVM FB) MI1951 Detroit (ECC) MN1600 St. Paul MN1675 Bloomington MO0106 St. Louis MO1833 Chesterfield OH0192 Cleveland OH2138 Independence OH0189 Cincinnati (John Peck FB) WI1720 Milwaukee Midwest Customer Service Support Center Service Desk Group PODs Six Midwest Service Desk Groups Six Managers and 89 Specialists may be located at any of the below listed PODs:

  49. Group State City Bldg # POD End Users FTE Total Distribution (1) GS2210-12 2 Austin North LA NEW ORLEANS LA1336 NEW ORLEANS 217 (1) GS2210-5/7/9 Austin North LA NEW ORLEANS LA0034 HEBERT FB 60 (1) IR2210-05 (1) GS2210-12 15 Austin North TX AUSTIN TX2038 IRS SW SERVICE CENTER 4,003 (11) GS2210-11 (2) GS2210-5/7/9 Southwest Customer Service Support CenterAustin North Deskside Group PODs Note: The Austin North Group will require higher than normal staff due to the Campus and night shift.

  50. Group State City Bldg # POD End Users FTE Total Distribution (1) IR2210-05 4 (2) GS2210-11 Austin South TX AUSTIN TX1962 SOUTHPARK BLDG G 1,173 (1) GS2210-5/7/9 1 (1) GS2210-11 Austin South TX AUSTIN TX2225 SOUTHPARK BLDG J 274 1 (1) GS2210-11 Austin South TX AUSTIN TX2437 SOUTH TECH BUILDING 4 249 Austin South TX AUSTIN TX0227 JJ PICKLE FEDERAL BLDG 205 Austin South TX AUSTIN TX2054 ECHELON I 182 Austin South TX AUSTIN TX2099 SOUTHPARK BLDG K 121 4150 FREIDRICH LANE, Austin South TX AUSTIN XXTX01 29 AUST (1) GS2210-11 2 Austin South TX HOUSTON TX0297 ALLIANCE TOWER 522 (1) GS2210-5/7/9 2 (2) GS2210-11 Austin South TX HOUSTON TX0298 LELAND FB 447 Austin South TX HOUSTON TX2298 HOUSTON NW 51 Austin South TX HOUSTON TX1861 HOUSTON SE 45 (1) GS2210-12 2 Austin South TX SAN ANTONIO TX2409 SUNSET SQUARE 403 (1) GS2210-5/7/9 Austin South TX SAN ANTONIO TX2559 PETROLEUM TOWERS 170 Southwest Customer Service Support Center Austin South Deskside Group PODs

More Related