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Managing Conflict

Learn essential rules for conflict management, understand different approaches to resolve conflicts, and improve communication styles to become a good manager. Recognize conflict signs and diffuse situations before they escalate. Gain insights into the strengths and challenges of different leadership and communication styles.

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Managing Conflict

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  1. Managing Conflict Presenters: Fangqin Li, Hind, and Todd Smith 03/10/08

  2. As a manage, what rules you need to know? • No blames • Disagreement is not always a bad thing • Don’t take anything personally • Solve problems as soon as possible • Don’t wait • Be observant and aware of the problems on the team

  3. Ways to be a good manager with those people who have problems with you • Face to face meeting • The phone • Email • Active listening • Open communication

  4. Learn to recognize conflict • Avoidance • Negative body language • Strong public statement • Personality changes • Constant disagreement • Increasing demonstrations of disrespect • Insensitivity to others

  5. Approaches to resolve it • Collaboration technique • Informal, constructive dialogue and problem-solving techniques

  6. Diffuse situations before they become conflicts • Self-directed initiative • Open door policy

  7. Leadership and Communication Style • Analytical • Driver • Amiable • Expressive

  8. Style Strengths (positive aspects) • Analytical • Driver • Amiable • Expressive

  9. Style Challenges (Weakness) • Analytical • Driver • Amiable • Expressive

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