Managing conflict
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Managing Conflict. Washoe Academy of School Leaders 2012. Role/Goal. Facilitator of your learning To facilitate dialogue among peers and provide the group with tools for addressing conflict To provide an overview: Organizational lens Organizational roles Conflict management.

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Managing Conflict

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Managing Conflict

Washoe Academy of School Leaders

2012


Role/Goal

  • Facilitator of your learning

  • To facilitate dialogue among peers and provide the group with tools for addressing conflict

  • To provide an overview:

    • Organizational lens

    • Organizational roles

    • Conflict management


What does conflict mean to you?

How do you respond to conflict?


Conflict Defined

“The interaction of interdependent people who perceive opposition of goals, aims, and views; and who see the other party as potentially interfering with the realization of these goals”

Putnam & Poole (1987, p. 352)

Handbook of Organizational Communication


Conflict in Schools

“Broken Expectations”

By Sue Maguire, 2001

,


Standard 5: Managerial leadership

The Principal effectively and efficiently manages the complexity of human interactions so that the focus of the school can be improved student achievement.


Competencies

  • Conflict Management

  • Communication


Competencies

  • Dialogue/Inquiry

  • Emotional Intelligence


Competencies

  • Judgment

  • Personal Ethics and Values


Competencies

  • Responsiveness

  • Sensitivity


Organizational Systems Lens


What is role and goal?


Goal

It is your job to lean into conflict and NOT avoid it.


Use a T-Chart to respond to these questions


Role and Goal

What is your role in conflict?

Examples of conflict


The Nature of Conflict

Dysfunctional –when conflict is dysfunctional there is a win-lose attitude and hostility is produced.

Functional -when conflict is function, the school benefits; there is a win-win attitude and harmony exists


Impact of Conflict


Establishing Healthy Culture

  • Create Codes of Ethics-Conduct – See p. 87 in 10 Traits of Highly Effective Schools

  • Clearly Understand the Organizational Lens

  • Create a system for conflict among staff, students, and administration


Codes of Conduct

Share your schools codes of conduct

Do they include communication? Dealing with conflict?


Communication (Prevent Triangulation)

  • Listen intently to the person bringing forth the conflict

  • Paraphrase the conflict (lowers anxiety)

  • Redirect the person back


VOMP

Vent

Ownership

Moccasins

Plan


Vent


Ownership


Moccasins


Plan


Practice


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