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Managing Conflict. Washoe Academy of School Leaders 2012. Role/Goal. Facilitator of your learning To facilitate dialogue among peers and provide the group with tools for addressing conflict To provide an overview: Organizational lens Organizational roles Conflict management.

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Managing conflict

Managing Conflict

Washoe Academy of School Leaders

2012


Role goal
Role/Goal

  • Facilitator of your learning

  • To facilitate dialogue among peers and provide the group with tools for addressing conflict

  • To provide an overview:

    • Organizational lens

    • Organizational roles

    • Conflict management


What does conflict mean to you?

How do you respond to conflict?


Conflict defined
Conflict Defined

“The interaction of interdependent people who perceive opposition of goals, aims, and views; and who see the other party as potentially interfering with the realization of these goals”

Putnam & Poole (1987, p. 352)

Handbook of Organizational Communication


Conflict in schools
Conflict in Schools

“Broken Expectations”

By Sue Maguire, 2001

,


Standard 5 managerial leadership
Standard 5: Managerial leadership

The Principal effectively and efficiently manages the complexity of human interactions so that the focus of the school can be improved student achievement.


Competencies
Competencies

  • Conflict Management

  • Communication


Competencies1
Competencies

  • Dialogue/Inquiry

  • Emotional Intelligence


Competencies2
Competencies

  • Judgment

  • Personal Ethics and Values


Competencies3
Competencies

  • Responsiveness

  • Sensitivity




Goal

It is your job to lean into conflict and NOT avoid it.



Role and goal
Role and Goal

What is your role in conflict?

Examples of conflict


The nature of conflict
The Nature of Conflict

Dysfunctional –when conflict is dysfunctional there is a win-lose attitude and hostility is produced.

Functional -when conflict is function, the school benefits; there is a win-win attitude and harmony exists



Establishing healthy culture
Establishing Healthy Culture

  • Create Codes of Ethics-Conduct – See p. 87 in 10 Traits of Highly Effective Schools

  • Clearly Understand the Organizational Lens

  • Create a system for conflict among staff, students, and administration


Codes of conduct
Codes of Conduct

Share your schools codes of conduct

Do they include communication? Dealing with conflict?


Communication prevent triangulation
Communication (Prevent Triangulation)

  • Listen intently to the person bringing forth the conflict

  • Paraphrase the conflict (lowers anxiety)

  • Redirect the person back


VOMP

Vent

Ownership

Moccasins

Plan







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