Managing conflict
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Managing Conflict. Washoe Academy of School Leaders 2012. Role/Goal. Facilitator of your learning To facilitate dialogue among peers and provide the group with tools for addressing conflict To provide an overview: Organizational lens Organizational roles Conflict management.

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Managing Conflict

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Managing conflict

Managing Conflict

Washoe Academy of School Leaders

2012


Role goal

Role/Goal

  • Facilitator of your learning

  • To facilitate dialogue among peers and provide the group with tools for addressing conflict

  • To provide an overview:

    • Organizational lens

    • Organizational roles

    • Conflict management


Managing conflict

What does conflict mean to you?

How do you respond to conflict?


Conflict defined

Conflict Defined

“The interaction of interdependent people who perceive opposition of goals, aims, and views; and who see the other party as potentially interfering with the realization of these goals”

Putnam & Poole (1987, p. 352)

Handbook of Organizational Communication


Conflict in schools

Conflict in Schools

“Broken Expectations”

By Sue Maguire, 2001

,


Standard 5 managerial leadership

Standard 5: Managerial leadership

The Principal effectively and efficiently manages the complexity of human interactions so that the focus of the school can be improved student achievement.


Competencies

Competencies

  • Conflict Management

  • Communication


Competencies1

Competencies

  • Dialogue/Inquiry

  • Emotional Intelligence


Competencies2

Competencies

  • Judgment

  • Personal Ethics and Values


Competencies3

Competencies

  • Responsiveness

  • Sensitivity


Organizational systems lens

Organizational Systems Lens


Managing conflict

What is role and goal?


Managing conflict

Goal

It is your job to lean into conflict and NOT avoid it.


Use a t chart to respond to these questions

Use a T-Chart to respond to these questions


Role and goal

Role and Goal

What is your role in conflict?

Examples of conflict


The nature of conflict

The Nature of Conflict

Dysfunctional –when conflict is dysfunctional there is a win-lose attitude and hostility is produced.

Functional -when conflict is function, the school benefits; there is a win-win attitude and harmony exists


Impact of conflict

Impact of Conflict


Establishing healthy culture

Establishing Healthy Culture

  • Create Codes of Ethics-Conduct – See p. 87 in 10 Traits of Highly Effective Schools

  • Clearly Understand the Organizational Lens

  • Create a system for conflict among staff, students, and administration


Codes of conduct

Codes of Conduct

Share your schools codes of conduct

Do they include communication? Dealing with conflict?


Communication prevent triangulation

Communication (Prevent Triangulation)

  • Listen intently to the person bringing forth the conflict

  • Paraphrase the conflict (lowers anxiety)

  • Redirect the person back


Managing conflict

VOMP

Vent

Ownership

Moccasins

Plan


Managing conflict

Vent


Ownership

Ownership


Moccasins

Moccasins


Managing conflict

Plan


Practice

Practice


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