Managing conflict
This presentation is the property of its rightful owner.
Sponsored Links
1 / 24

Managing Conflict PowerPoint PPT Presentation


  • 40 Views
  • Uploaded on
  • Presentation posted in: General

Managing Conflict. The Scoutmaster. Managing Conflict. Finding common ground Tools for people to settle their own disputes Stepping in to make unilateral decisions. Exercise. Strategies Point of the exercise. Possible Strategies. Bribery Concern Persuasion Interest

Download Presentation

Managing Conflict

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Managing conflict

ManagingConflict


The scoutmaster

The Scoutmaster


Managing conflict1

Managing Conflict

  • Finding common ground

  • Tools for people to settle their own disputes

  • Stepping in to make unilateral decisions


Exercise

Exercise

  • Strategies

  • Point of the exercise


Possible strategies

Possible Strategies

  • Bribery

  • Concern

  • Persuasion

  • Interest

  • Straightforwardness


Ultimately

Ultimately…

  • You can only empower yourself

  • You can encourage others to act


Be aware of yourself

Be aware of yourself

  • Look at yourself

  • Resolve your conflict


Be aware of others

Be Aware of Others

“When are people most likely to do what you ask them to do, especially if it is something they are less than excited about?”


Managing conflict

When the group finds you

  • Trustworthy

  • Reliable

  • Making decisions for the good of the group

  • Care about them


Listening to learn

Listening to Learn

  • Active

  • Empathetic


Cooperative resolutions

CooperativeResolutions

  • INVOLVEMENT

  • INVOLVEMENT

  • INVOLVEMENT


The most important question

The Most Important Question

  • What do you want?


Most important follow up questions

Most Important Follow-Up Questions

  • What are you willing to do to get what you want?

  • Is what you are doing working?

  • Do you want to figure out another way?


Questions for cooperative conflict resolution

Questions for Cooperative Conflict Resolution

  • What do you want?

  • What are you doing to get it?

  • Is it working?

  • Do you want to figure out another way?


Effective communiction in conflict situations

Effective Communiction In Conflict Situations

  • What do you want?

  • What do you want?

  • What do you want?

  • What do you want?


Managing your emotions

Managing Your Emotions

  • Step away from emotional responses

  • Slow breathing

  • Step away -- give it space and time

  • Regain objectivity

  • Work on issues in present/future NOT PAST


Negotiating limits and rules

Negotiating Limits and Rules

  • Know limits -- and respect them

  • Group determines limits


Cooperative approach

CooperativeApproach

  • Engage everyone on an equal basis

  • Help them come up with a solution on their own

What do you want?

What are you doing to get it?

Is it working?

Do you want to figure out another way?


Proscriptive approach

ProscriptiveApproach

If cooperation fails:

- Proscriptive conflict resolution


Statements for proscriptive conflict resolution

Statements for Proscriptive Conflict Resolution

  • This is what I want.

  • This is what I understand you are doing.

  • This why that isn’t working for me.

  • Here is what I need you to do.


Stepping in

Stepping in…

  • Trust

  • Reliability

  • History of good decisions for the group

  • Caring

Based on established…


Contract between leaders those led

Contract Between Leaders & Those Led

My Job Is

  • To do all I can to ensure your safety

    Your Job Is

  • Top tell me when you don’t feel safe


Ideas not often shared

Ideas Not Often Shared

  • If I’m doing something that bothers you, I’d like you to tell me in a respectful way.

  • How will it be if we really get along? What will that be like?

  • If I see you’re having a problem, what do you want me to do?


Conclusion

Conclusion


  • Login