Reference services at community colleges
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Reference services at Community colleges. Emily Cable Holly Freewynn John Schoppert LI813XP Reference and User Services Spring 2011. The long history of Community colleges. Joliet Junior College – founded in 1901 in Illinois Great Depression – workforce training World War II – GI Bill

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Reference services at community colleges

Reference services at Community colleges

Emily Cable

Holly Freewynn

John Schoppert

LI813XP Reference and User Services Spring 2011


The long history of community colleges

The long history of Community colleges

  • Joliet Junior College – founded in 1901 in Illinois

  • Great Depression – workforce training

  • World War II – GI Bill

  • 1960s – the network is realized

  • Focus on “local community


Demographics who are the patrons

Demographics – who are the patrons?

Tacoma PCC

Gender % M 36 F 64 M 44 F 56

Age – Avg 29 33

Ethnicity %

Caucasian 65 72

African Am. 13 6

Hispanic 9 10

Asian/Pac. Is. 12 10

Native Am. 3 1

Receive aid - % 41 30

Enrollment – yr 15K+ 93K+


Why are they accessing the cc

Why are they accessing the CC?

  • Workforce development

  • Academic transfer

  • Basic skills training

  • Community Education


What makes cc patrons unique

What makes CC patrons unique?

  • Less academic experience

  • Older students whose technology gap can be barrier

  • Distance education students

  • Patrons for whom English is a second language


So how is reference different at cc library

So, how is reference different at CC library?

  • Lots of one-on-one, helping less savvy students understand research and using sources

  • Referring and using ESL materials appropriately

  • Staffing and budget issues cause a variety of staffing patterns to meet student needs


How is reference different cont

How is reference different, Cont:

  • Offering extra support in using computers and other tech tools

  • The need remains for GED, testing and basic college preparation

  • And, always, help for the life-long learner


Pcc specific reference tools

PCC Specific reference tools

Resarch:

  • Subject Guides

  • Tutorials

  • Paper writing guide

  • Website Evaluation

  • Database basics

  • Lib 101

Reference Collection Examples:

  • Building Codes

  • Venipuncture standards

  • World Book Encyclopedia

  • ESL grammar guides

  • Job search reference

  • Music Dictionary

Created by Librarians

Supports student coursework


Access retention success

Access retention success

Being relevant

  • Making education accessible to all kinds of students

  • Supporting the students you have adequately

  • Helping the students reach their goals


Resources

Resources

  • http://www.aacc.nche.edu

  • http://www.pcc.edu/ir/studentoutcomes/index.html

  • http://www.tacomacc.edu/abouttcc/quickfacts/

  • Bell, C.J. (2004). A passion for connection: Community colleges fulfill the promise of cultural Institutions. Ref User Serv. Q 43(3). P 206-212

  • Tolle, A.L. (2001). Reference and the community college: Renaissance librarians at Pikes Peak community college. Colorado Libraries 27(2). P 28-30


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