FLIGHT OPERATIONS MONITORING

1. FLIGHT OPERATIONS MONITORING AIRBUS Customer Support 2nd NARAST in Kunming, China

2. FOM Concept • Primary purpose of FOM is to reduce the risk of flight operations incidents and accidents • It is essential for operators to : • Detect any possible precursors that might lead to future accidents • Deal with these precursors efficiently 2nd NARAST in Kunming, China

3. FOM Concept • To achieve this target,FOM program has to be designed to: • Detect precursors,latent causes or threats • Identify the reasons behind them • Implement preventive measures • Confirm the measures to be effectives • The tools proposed by AIRBUS are LOMS(soon AirFASE),LOAS and AIRS 2nd NARAST in Kunming, China

4. Flight Data Monitoring • The LOMS (Line Operations Monitoring System) is able to: • Record what happens during the flights • Process quantitative data extracted from the Flight Data Recorder (QAR) in order to measure the deviations from a standard flight path • Correlate data for trend analysis and fleet operation assessment 2nd NARAST in Kunming, China

5. Flight Data Monitoring • The progress of the flight is presented is presented on a PC screen that can be easily understood by operationally qualified people • This system complies with the Flight Operations Monitoring program specified by ICAO,JAR-OPS and FAA requirements 2nd NARAST in Kunming, China

6. Line Operations Assessment • The LOMS allows to detect the  ’what’s’ but the ‘why’s’ have also to be understood • The Line Operations Assessment System (LOAS) is a computer program dedicated to collect and analyse the observations made by Check Captains trained to use a system of crew behavior notation with a scoring method • The resultant scores are used to evaluate patterns of group behavior 2nd NARAST in Kunming, China

7. LOAS • The output of LOAS is evaluation of crew performance as: • CRM behavior • Application of SOP’s • Operation support • Route infrastructure • Cabin crew interface 2nd NARAST in Kunming, China

8. Crew Reporting • The tool proposed by AIRBUS is the AIRS (Aircraft Incident Reporting System) • It’s a voluntary confidential reporting system within an airline • AIRS is dedicated to better understand some man-machine events during flights 2nd NARAST in Kunming, China

9. Crew reporting • The AIRS software allows to • Store completed questionnaires in a standardized way • Translate pilots reports in analysing format • Identify trends related to human factors 2nd NARAST in Kunming, China

10. Flight Operations Monitoring • Success of Flight Operations Monitoring needs: • Crew cooperation with a non-punitive policy • Identification of potential risks by experts able to use the results of the different feedback channels • Analysis has to be performed by operational pilots trained to risk assessment 2nd NARAST in Kunming, China

11. Flight Operations Monitoring • A systematic flight data analysis is used by AIR France since 1974 • The non-punitive policy is working smoothly without problem • Flight Operarations Monitoring is appreciated and beneficial for operational team,management and maintenance people 2nd NARAST in Kunming, China

12. Flight Operations Monitoring • AIRBUS provides appropriate technical and operational support for installation and training during initial operating period • Alternative solution to in-house system is proposed in the next presentation 2nd NARAST in Kunming, China